Top 406 Helpdesk support Jobs in Hillside Nj

Spec, IT Desk Support
Gate Group —Newark, NJ
- $21.96 - $27.45 an hour
- Mid-level
- Office
- Windows
- Commuter assistance
- Disability insurance
COMPUTER TECHNICIAN(S)
Elizabeth Public Schools —Elizabeth, NJ
- $64,648 - $77,162 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
1d
Help Desk Support Technician
Interstate Waste Services —Teaneck, NJ
- $26.92 - $33.00 an hour
- Residential
- Travel
- Communication skills
8d
Help Desk Technician
Gellert Global Group —Elizabeth, NJ
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
1d
Customer Support Specialist
Nevly Holdings Corp. —New York, NY
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Network Success Specialist - Madison, NJ
Anywhere Real Estate —Madison, NJ
- Full-time
- Microsoft Excel
- Mid-level
- Continuous improvement
Technical Trainer
TEKsystems —New York, NY
- $95,000 - $120,000 a year
- Overtime
- Classroom
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
1d
Python Developer
Experis —Jersey City, NJ
- Contract
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Quartz Developer
Experis —Jersey City, NJ
- $68.00 - $73.68 an hour
- Contract
- Office
- Analysis skills
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Support Associate
Pilot Fiber —New York, NY
- $52,000 - $70,720 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
IT Help Desk
eMazzanti Technologies —Hoboken, NJ
- Full-time
- Computer Science
- Computer literacy
- Windows
Quick Apply
Executive Desktop Support Associate
Fortress Investment Group LLC —New York, NY
- $150,000 - $160,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- 401(k)
Temporary Helpdesk Engineer
Forbes —Jersey City, NJ
- $40 - $45 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
12d
IT Helpdesk Technician
Elevate Technology Group —Manhattan, NY
- $60,000 - $70,000 a year
- Google Workspace
- Mid-level
- Office
IT Assistant (Contract-to-Hire)
Prime Electric —Piscataway, NJ
- $25 - $30 an hour
- Contract
- Trade school
- 1 year
- Associate's degree
Quick Apply
3d
Remote Welcome Center Associate- Call Center
Metropolitan YMCA of the Oranges Inc —Livingston, NJ
- $16.01 - $22.80 an hour
- Hybrid work
- Spanish
- Sales
- Computer literacy
- Disability insurance
- Employee assistance program
Quick Apply
IT Helpdesk Representative
DEPARTMENT OF PROBATION —New York, NY
- $44,545 - $74,134 a year
- Full-time
- Mid-level
- Office
- Windows
- Loan forgiveness
Technician, IT Services
American Airlines —New York, NY
- $73,000 - $131,000 a year
- On call
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
3d
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply

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Spec, IT Desk Support

Gate Group
Newark, NJ

Apply Now

Job Details

$21.96 - $27.45 an hour

Benefits

Commuter assistance
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Asset management
ITIL Foundation
Foreign language proficiency
Mobile device support
ITIL Certification
IT asset management
Laptop (troubleshooting support)
Incident management software
Peripheral setup
Hardware maintenance
Employee relationship building
Mid-level
Windows
Incident Escalation
Analysis skills
Continuous improvement
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Desktop applications
Technical customer support for office equipment
ServiceNow
Hardware management
1 year
Desktop administration
Equipment inventory management
Escalation handling
Leadership

Full Job Description

Job ID

R0108661

Category

Information Technology

Date posted

08/05/2026

Location

Newark, New Jersey

Unit

1061_Group ICT - US

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the gategroup IT Service Desk, ensuring high-quality and timely support to maintain business operations.

Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that all systems operate reliably and in line with gategroup’s IT standards and processes.

Hourly Rate:

Pay range: $21.96-$27.45/hour

Benefits

Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Meals available

Main Duties and Responsibilities:

1. Support and Maintenance
Deliver deskside and remote technical support for business users to ensure stable and reliable IT operations.

Troubleshoot and resolve incidents escalated via the Global Service Desk.
Log and track all activities in the IT Service Management (ITSM) tool.
Prioritize tasks effectively while keeping users informed of progress.
Escalate complex issues to senior IT teams or third-party providers when required.

2. Asset Management
Assist in managing IT hardware assets in accordance with lifecycle management processes.

Support the installation, setup, and relocation of desktops, laptops, and peripherals.
Maintain accurate asset records and report on equipment status and availability.
Ensure the safe handling and disposal of IT hardware following company procedures.
Promote the use of standard, approved IT equipment and configurations.

3. Collaboration and Continuous Improvement
Contribute to effective teamwork and ongoing service improvement.

Participate in team meetings and knowledge-sharing activities.
Travel between nearby gategroup offices when required to provide on-site support.
Home base EWR2, Travel required to JFK, LGA and EWR1 on rotating weeks.
Support the introduction and rollout of new IT tools and technologies.
Maintain strong working relationships with IT colleagues and end users.
Carry out additional IT support tasks as reasonably assigned.

Education:

Completed vocational training as an IT specialist or a comparable technical qualification in Information Technology.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are an advantage.

Work Experience:

1–3 years of experience in IT support, service desk, or a technical support environment.
Experience providing 1st and 2nd line support for hardware, software, and end-user devices.
Familiarity with IT Service Management (ITSM) systems and basic ITIL principles.
Exposure to supporting users in an international or multi-site environment is a plus.

Technical/Language Skills:

Good knowledge of Windows operating systems, Microsoft 365, and common business applications.
Basic understanding of Active Directory, network connectivity, and VPN technologies.
Experience supporting laptops, desktops, printers, and mobile devices.
Familiarity with remote support tools and ticketing systems (e.g., ServiceNow).
Strong troubleshooting and problem-solving skills with a customer-first mindset.
Fluent English (written and verbal) and local language knowledge

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

08/23/2026

If you want to be part of a team that helps make travel and culinary memories, join us!

Apply Now

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helpdesk support jobs in hillside nj

Spec, IT Desk Support

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