At Hilmar Cheese Company we improve lives around the world through wholesome dairy products. Since our founding in 1984, Hilmar Cheese Company has been committed to innovation and sustainability. Our state-of-the art production facilities convert an abundance of locally sourced high-quality milk into a variety of nutritious cheeses, whey protein and lactose. The Cheese and Ingredients that we produce create a wide variety of retail and food service products from sliced and shredded cheeses, to protein supplements and infant formula. We are a trusted partner to premier food and beverage brands in more than fifty countries helping bring their vision into reality.
Throughout our decades of success and growth we have remained committed to our mission and values and these principles unite our people and guide all that we do.
The Visitors Center Tour Guide is responsible for greeting customers and providing excellent tours of all types to convey the messages of Hilmar and the dairy industry along with assisting in the daily visitor center retail, café and catering operations.
- Provide positive, friendly, excellent customer service
- Knowledgeable and enthusiastic about the agriculture and dairy industries
- Organize, teach/guide and convey information to groups using a variety of tactics appropriate for the age of the group
- Competent team member to facilitate multiple tours at one time
- Provide proper serving etiquette during an event
- Demonstrate basic numeric understanding to open and close cash register, accurately count money, process a sale, collect money and provide correct change
- Maintain a clean, well-organized and safe work environment
- Understand first in, first out rotation to ensure freshness of products
- Keeps current about Hilmar Cheese Company and visitor center catering, tours, cafe and retail information to answer customer questions.
- Prepare food and beverages with required ingredients and equipment
- Hold self and others accountable to HCC’s food safety & sanitation guidelines and policies by communicating any food safety incident, observation, or opportunity to your leadership team or teammates.
- Performs a variety of additional duties as assigned, demonstrating flexibility and responsiveness to evolving operational needs
- English skills must be proficient to understand, read, write and speak English
- High School diploma or GED from an accredited institution
- Food Handler Certification (within 30 days of employment)
- Must be able to work weekends
- Ability to lift up to 50lbs
- Public speaking experience through a job, 4-H or FFA
- Experience working with groups of children
- Experience with a cash register
- Basic computer experience to complete online forms
The role has periods of time when the work environment is sedentary and conducted in an office environment balanced with frequent occasions that require prolonged walking or standing, lifting/ carrying/handling moderate weight objects on a regular basis. Is required to wear PPE and have a regular presence in manufacturing and warehouse environments in both temperature controlled and uncontrolled locations. Must frequently interact with people verbally. Specific details of the essential functions of the position is available in the Job Safety Analysis, made available on request.
Safety and Food Safety is a company-wide responsibility and each employee must know their role in the manufacturing and distribution of safe, wholesome, and high quality products and expected safe behavior in our work environment.
Food safety is a companywide responsibility and each employee must know their role in the manufacture and distribution of safe, wholesome, and high quality products.
This description is a general statement and does not include other duties as assigned
Hilmar Cheese Company, Inc. is an Equal Opportunity Employer/EEO. We participate in E-Verify.
Salary Range: USD ($19.10 - $22.81) ANN
The final compensation offered within this range will depend on factors including the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
