Top 15 Center manager Jobs in Hilo, Hi

Call Center Operator
Hawai'i Island Community Health Center —Hilo, HI
- $18.96 - $22.31 an hour
- High school diploma or GED
- Computer skills
- Communication skills
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Nurse Case Manager-Complex Care Management
Hawai'i Island Community Health Center —Hilo, HI
- $56,160 - $92,000 a year
- 8 hour shift
- Nursing
- RN License
- BLS Certification
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Nurse Case Manager-Complex Care Management
Hawai'i Island Community Health Center —Hilo, HI
Current Hawaiʻi LPN or RN license. Conduct comprehensive assessments of patient needs (medical, social, behavioral, financial).
$56,160 - $92,000 a year
Quick Apply
Travel Registered Nurse -ICU-Critical Care over *12,000 per month
Health Carousel —United States
Valid RN license with current state licensure; additional certifications such as BLS (Basic Life Support), ACLS (Advanced Cardiac Life Support), PALS (Pediatric…
$3,060 - $4,122 a week
Quick Apply
4d

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Automotive Centralized BDC Manager
Braden Auto Group —Chillicothe, OH
We are looking for a proven automotive BDC leader with a demonstrated track record of increasing appointment volume, maximizing show rates, coaching high-…
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RN Nursing Unit Manager
Allen View Healthcare Center —Springfield, OH
Registered Nurse in the state of Ohio. Travel that extra mile with a team that will encourage you to make a difference. Previous Long Term Care Experience.

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Call Center Operator

Hawai'i Island Community Health Center -
Hilo, HI

Quick Apply

Job Details

$18.96 - $22.31 an hour

Qualifications

Customer records maintenance
Patient question and concern management
Filing
Client file management
Patient complaint handling
Cultural competency
Clinical data entry
Fax machines
Computer skills
Faxing
Managing patient records
Office record organization
Customer data entry

Full Job Description

Join Our Team as a Call Center Operator!

Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!

Position Summary:

As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.

Key Responsibilities:

Answer a high volume of inbound calls promptly and courteously.
Screen calls and connect callers to the appropriate departments or individuals.
Provide general information about our programs, functions, and services.
Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
Maintain daily records of patient calls and encounters.
Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
Register new patients and update registration information for existing patients.
Collect and update personal, demographic, health, and insurance information accurately in the patient’s chart.
Follow department protocols in handling difficult, angry, or disruptive callers.
Participate in ongoing customer service, telephone, and software skills training.

Requirements:

High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
Basic knowledge of general office procedures including filing, copying, and faxing.
Ability to use a computer to enter patient data and retrieve information.
Ability to work on multiple tasks within established deadlines.
Ability to work under the direction of a Manager and follow instructions.
Initiative to resolve patient concerns and problems.
Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?

At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.

Apply Today!

If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!

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center manager jobs in hilo, hi

Call Center Operator

Nurse Case Manager-Complex Care Management

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