Job Title: Home and Property Services Coordinator
Department: Operations
Reports To: Operations Manager
Location: Hilo, Hawaii, 96720
Employment Type: Part-time Hourly, Contract
Company Overview
New Island Properties specializes in providing home and property services with staff committed to delivering excellent to their residential and commercial clients. We prioritize reliability, safety, and client satisfaction.
Role Summary
The Home and Property Services Coordinator acts as the operational hub for service delivery. This role ensures seamless coordination between clients, vendors, and staff to manage client requests, oversee maintenance schedules, and handle administrative functions. The ideal candidate is highly responsible, driven, and organized.
Key Responsibilities
Operational Coordination & Maintenance
The coordinator oversees daily service operations by managing incoming requests, assigning tasks to service technicians or external vendors, and tracking quality completion to ensure customer satisfaction. They coordinate routine maintenance, repairs, and emergency responses to ensure properties remain safe and clients are extremely satisfied.
Client Relations
Advertise, recruit, and onboard new clients. Serve as the primary point of contact for service inquiries, the coordinator addresses client requests and resolves issues promptly to foster positive relationships. They maintain accurate records of service history, site access information, and vendor performance.
Administrative & Financial Support
This role involves significant administrative oversight, including reports on maintenance status, invoicing, warranty information, and asset conditions.
Compliance & Vendor Management
The coordinator ensures all contractors and staff adhere to safety standards and company policies. Additionally, they support the development of tracking systems for procurements and insurance claims related to damages.
Qualifications & Requirements
Education & Experience
- Education: A diploma or degree in Business Administration, Operations, Facilities Management, or a related field is preferred.
- Experience: Minimum of 2 years of experience in facilities coordination, maintenance administration, or a similar operational role.
Skills & Competencies
- Technical Proficiency: Strong competency in MS Office (Excel, Word, Outlook).
- Regulatory Knowledge: Thorough understanding of the necessity to adhere to health, safety, and building maintenance regulations.
- Communication: Excellent verbal and written communication skills for interacting with clients, vendors, and staff.
- Organization: Superior time management skills with the ability to prioritize conflicting tasks and manage project schedules.
- Problem-Solving: Ability to handle operational challenges and coordinate complex repair scenarios efficiently.
Benefits
- Salary range of $20 to $24 based on experience with opportunity for commission.
- Opportunities for professional development and career advancement. The ideal candidate would be keen to generate sales through advertising and networking with compensation based upon commission.
- Flexible hours and remote work options (project permitting)
How to Apply
Interested candidates, authorized to work in the United States,should submit their resume, a cover letter, and an optional 1 minute (max) video introduction to [email protected]. Applications will be reviewed on a rolling basis until the position is filled.
Pay: From $20.00 per hour
Benefits:
Ability to Commute:
- Hilo, HI 96720 (Required)
Work Location: In person
