SUMMARY
Responsible for safely delivering and picking up parts and equipment from customers and clients in a timely, accurate, friendly, and professional manner; requiring skills in operating vehicles safely and efficiently, adhering to traffic laws and regulations and the company’s Safe Driving Policy. Providing exemplary customer service and maintaining a positive attitude.
ESSENTIAL DUTIES
- Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.
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Checks with the parts manager, parts counter people, or shipping and receiving clerk before leaving to coordinate any last-minute pick-ups or deliveries.
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Delivers parts to body shop when needed and distributes to appropriate body technicians.
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Collects COD delivery wholesale accounts. Matches the payment with the invoice amount.
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Keeps an accurate log of daily deliveries and pick-ups. Requests recipient’s signature on each delivery entry.
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Unloads truck(s) and turns in all paperwork and undelivered parts at the end of every workday.
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Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean, and making sure required inspections are performed.
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Advises parts manager if delivery trucks need major repairs and maintenance. Help maintain the professional appearance of the parts department.
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Follows up on back-ordered parts.
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Checks back-order files weekly. Submit list to Parts manager for review. Stock items not picked up or required.
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Establishes and maintains logical locations for all parts and notes’ location in computer by part number.
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Ensures Repair Shop BIN has a three-month rotation. After the third month, pull parts from shelf and put in stock. Submits paperwork to Parts Manager.
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Ensures that areas of the parts department are properly stocked.
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Picks up and/or delivers parts to designated accounts when instructed by the parts or service departments.
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Ensures the cleanliness of the parts department by disposing of used boxes and trash, sweeping floors, and dusting parts bins daily.
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Crates all cores for shipment back to the manufacturer when part has been replaced.
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Places daily parts orders when Parts Manager is not here.
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Stocks and posts incoming orders.
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Notify appropriate parties when special order parts arrive.
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Checks in all orders. Place in appropriate BIN location.
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Returns cores in a timely manner and follows up for receipt of credit.
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Ground Maintenance. Poison/cut weeds, Trim bushes/trees.
- Fill oil bottles at the end of every day.
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Keeps parts area clean and uncluttered.
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Maintains professional appearance.
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Completes and remains current with all mandatory manufacturing, safety compliance,
safeguards, and cybersecurity training.
ADDITIONAL DUTIES
- Assists with stocking and posting orders when they arrive to expedite delivery to shop technicians. wholesale accounts, and over the counter customers.
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Assists with the pre-assigned RO parts.
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Assists in preparing for and performing annual parts inventory.
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Assists in factory parts return.
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Other duties as assigned by the Parts Manager or Chief Operating Officer.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Driving is essential to the position, must keep a current driver's license with a clean driver’s abstract.
EDUCATION and/or EXPERIENCE
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High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
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Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence. and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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Ability to read and comprehend simple instructions, short correspondence, and memorandums.
- Ability to write simple correspondence.
- An ability to effectively present information in one-on-one and small group situations to management, customers, clients and employees of the organization.
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Ability to speak, read, and write fluently in English.
MATHEMATICAL SKILLS
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
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Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
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Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CERTIFICATES, LICENSES, REGISTRATIONS
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Manufacturer (OEM) Training
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Dealership Training
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Driving is essential to the duties, you must have and maintain a current valid driver’s license and a clean driving abstract
COMPUTER SKILLS:
- Basic computer skills
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Proficient email and communications skills
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Experience with Point-Of-Sales Systems preferred
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Experience with DMS systems preferred
WORK HOURS:
- Regular Parts Department Operational Hours
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Parts Inventory events may require longer hours.
MENTAL DEMANDS:
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Ability to work with multiple projects, tasks and deadlines.
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Continuous alertness and attention to detail, concentration and ability to perform mathematical calculations to produce accurate work
- Ability to work and effectively communicate with leadership and Dealership Personnel on time-sensitive matters.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds with the assistant of safety gears or PPE, and occasionally lift and/or move up to 50 pounds with the assistant of safety gears or PPE. Rarely lift up to 100 pounds, requiring assistance from PPE, tools and equipment for items over 60 pounds.
Personal Protective Equipment (PPE) includes back brace, hand, head, foot, eye, face, and body protection. Goggles/eye protection, gloves, ear plugs, and back brace are provided by the organization and must always be included in their toolbox or workstation. PPE approved clothing/uniform and footwear, closed-toe, steel toes and slip-resistant soles, worn at all times.
