SUMMARY:
Provides technical support, maintaining and troubleshooting the Company’s computer systems, networks, and software to ensure smooth, secure, operations.
Responsible and accountable for the following area:
- Information Technology Specialist Level 2 for I. Kitagawa & Co., Ltd. and affiliates (hereinafter called Company).
Affiliates Include: DSD, IK Motors, Inc. dba Kamaaina Motors, Kamaaina Nissan, Kona Auto Center, Inc, and Parts Center Hawaii, Inc.
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ESSENTIAL DUTIES
- Maintains a complete hardware chart to identify all computer hardware of the Company. By company, department, and individual work station .
- Maintains a complete software chart to identify all approved computer software of the Company and the applicable license in effect, including internet requirements for the respective manufacturer.
- Maintains a complete chart on all telecommunications equipment. Telephone, fax, copy and wireless systems.
- Ensures the asset management system is updated on a regular basis.
- Ensures that all equipment and systems in the asset management system is properly labeled and maintained.
- Completes biannual inventory of all Tech Support assets and updates asset management system.
- Ensures the installation and maintenance of individual workstations, this to include printer and computer components.
- Completes the setup and maintenance of workstations in terms of installation of hardware components, software, and updates/patches.
- Will be responsible for the setup and maintenance of time clocks for all locations.
- Will be responsible for the setup and maintenance of the Point-Of-Sales [POS] Systems at the various locations. Will work with the department managers to ensure these systems are kept up-to-date and PCI compliant.
- Ensures that only approved hardware and software is utilized with the assigned system. In addition, will notify the CISO, immediately when unauthorized software must be removed.
- Assists Parts Center Hawaii, Inc Admin with all Parts Center Hawaii systems and have an in-depth knowledge of the TAMS network system.
- Processes Tech Support Requests submitted through the ticketing system and work with the CISO to coordinate assistance for tickets that require additional team members.
- Maintains a library of required literature for respective software providers.
- Completes assigned Tech Support Tickets in a timely manner and maintain all relevant documentation.
- Maintains a daily activity log for historical reference to include installations, troubleshooting, repairs, and maintenance done. Daily documentation will be logged in the Tech Support Management System.
- Maintains documentation of assigned Tech Support Tickets in the Tech Support Management System.
- Completes and remains current with all mandatory manufacturing, safety compliance, safeguards, and cybersecurity training.
- Maintains a safe work environment.
- Ensures that the work area is kept clean.
Maintains a professional appearance.
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ADDITIONAL DUTIES:
- Oversees and monitors authorized 3 rd Party vendors completing equipment upgrades and repairs on applicable equipment and systems. Reports any issues immediately to the CISO.
- Assists with network equipment installation and upgrade, as assigned by the CISO.
- Assists in ensuring all security updates and patches on various systems are implemented and kept up to date.
- Assists in maintaining back-up equipment to minimize down time with any work station .
- Assists in risk and vulnerability assessments performed by the Tech Support Department.
- Assists in coordinating all hardware maintenance, updates, and repairs with the CISO of the Company.
- Work on and/or assist with any projects assigned by the CISO of the Company.
QUALIFICATIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty . The requirements below represent knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
- Driving is essential to the position; must have and maintain current, valid driver's license and a clean driving abstract.
- Ability to travel to various Company locations.
Working onsite in Hilo, Hawaii (this is not a remote position)
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EDUCATION AND/OR EXPERIENCE :
- 2-3 Years of Experience in Information Technology (IT)
- CompTIA A+ Certification or Equivalent Work Experience/Certification
Strong problem-solving skills.
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COMPUTER SKILLS:
- Network fundamentals
- Experience with hardware and software troubleshooting
- Experience with various operation systems (Windows, macOS, Linux)
- Proficient with Email & Communication
Experience with repairing and building computers, printers, and other network hardware.
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LANGUAGE SKILLS :
- Ability to read and comprehend simple instructions, short correspondence, and memorandums. Ability to write simple correspondence.
- An ability to effectively present information in one-on-one and small group situations to management, customers, clients and employees of the organization.
- Ability to speak, read, and write fluently in English.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, technical diagrams, basic electrical diagrams, or government regulations.
Ability to write reports, business correspondence, procedure manuals, and technical
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MATHEMATICAL SKILLS :
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY :
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
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CERTIFICATES, LICENSES, REGISTRATIONS
- A+ Certification or equivalent preferred
- Security+ Certification or equivalent preferred
You must have and maintain a current driver's license with a clean driver’s abstract.
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MENTAL DEMANDS:
- Ability to work with multiple projects, tasks and deadlines.
- Continuous alertness and attention to detail, concentration and ability to perform mathematical calculations to produce accurate work
- Ability to work and effectively communicate with leadership and end-users on time-sensitive matters.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to stand or sit for extended periods of time. The employee is frequently required to maneuver around and under desks as well as other small spaces to install and repair equipment. The employee must frequently lift and/or move equipment up 50 pounds. Specific vision abilities required by this job include close and distance vision. The employee, on a regular basis, must be able to travel, by car, to various locations to perform the duties of this position.
WORK HOURS:
- Regular Tech Support Department Hours
Travel between IKC and other Company locations may require longer hours.
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WORK ENVIRONMENT
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, extended period of sitting, walking, working on the computer and telephone. The employee is frequently exposed to moving mechanical parts and fumes or airborne particles in the service bay area, occasionally moving vehicles. The noise level in the work environment is usually moderate in the service bay area. Appropriate clothing and closed-toed shoes must be worn at all times.
