General Manager – High-Growth Company
Company: Halstead Residential
Location: Cleveland, Ohio
Job Type: Full-time, in person
Compensation: $80,000–$115,000 per year, based on experience
Additional Compensation: Performance-based bonus opportunity
Benefits: Health Insurance, 401K, Vision + Dental
Help Lead the Next Stage of a Rapidly Growing Company
Halstead Residential is a fast-growing real estate investment and operating company based in Cleveland, Ohio.
Our business has approximately doubled in size each year, and we intend to continue growing aggressively. We are looking for a General Manager who can help build the people, systems, processes, and accountability required for the company’s next stage.
This is not a role for someone who simply wants to maintain an established operation. The General Manager will work directly with ownership and will have meaningful responsibility for how the company performs, develops, and scales.
The right candidate will have the opportunity to make a visible impact, build a strong team, improve the company’s operating platform, and grow professionally alongside the business.
Position Overview
The General Manager will be responsible for the day-to-day performance of the company.
This individual will oversee employees, operations, customer service, vendors, quality control, financial discipline, and performance reporting. The General Manager will translate ownership’s goals into clear priorities and ensure that those priorities are executed consistently.
This role requires someone who can move comfortably between leadership, planning, financial oversight, employee management, and hands-on problem solving.
Although Halstead Residential operates multifamily properties, direct real estate experience is not required.
We are interested in proven leaders from industries such as:
- Hospitality
- Construction
- Logistics and distribution
- Manufacturing
- Field services
- Facilities management
- Retail or restaurant operations
- Healthcare operations
- Home services
- Multi-location businesses
- Property management
- Other service-oriented operating companies
The right candidate has successfully led teams, improved underperforming operations, implemented repeatable systems, managed financial results, and created accountability within a growing organization.
What You Will OwnOverall Business Performance
- Take responsibility for the company’s day-to-day operating performance.
- Translate ownership’s vision into clear plans, priorities, responsibilities, and deadlines.
- Maintain visibility into the company’s most important operational, financial, and staffing issues.
- Identify problems early and implement practical, lasting solutions.
- Ensure departments work together effectively.
- Create a culture of urgency, ownership, professionalism, and follow-through.
- Take responsibility for results rather than simply reporting problems.
Building a Scalable Organization
- Help design an operating platform capable of supporting significant continued growth.
- Document and standardize the company’s most important recurring processes.
- Build systems that reduce dependence on individual employees and institutional knowledge.
- Clarify organizational roles, responsibilities, reporting lines, and decision-making authority.
- Determine where additional staffing, technology, training, or outside support is required.
- Build processes that remain effective as the company adds locations, employees, and complexity.
- Identify operational and organizational risks before they become larger problems.
Team Leadership and Accountability
- Lead, manage, and develop the company’s employees.
- Establish measurable expectations for each employee and department.
- Conduct regular management and operating meetings focused on results, obstacles, and commitments.
- Follow up consistently and ensure commitments are completed.
- Coach strong employees and directly address underperformance.
- Recruit, onboard, train, and retain high-quality team members.
- Improve communication and coordination across the organization.
- Build a team that can execute independently without constant ownership involvement.
Operational Execution
- Oversee the company’s core daily operations.
- Ensure company standards are consistently followed across departments and locations.
- Regularly visit properties and operating locations to inspect conditions and verify execution.
- Maintain strong standards for cleanliness, safety, maintenance, presentation, and customer experience.
- Assign corrective actions and verify completion.
- Hold employees, contractors, and vendors accountable for quality and timeliness.
- Improve the consistency, reliability, and professionalism of the company’s operations.
Process and Systems Improvement
- Analyze existing workflows and identify inefficiencies, delays, and gaps in responsibility.
- Develop clear standard operating procedures for recurring activities.
- Improve how the company tracks tasks, deadlines, spending, quality, and performance.
- Create practical dashboards and scorecards that show whether the business is performing.
- Introduce structure without creating unnecessary bureaucracy.
- Ensure systems are actively used and maintained.
- Continuously refine processes as the company grows.
Financial Management
- Monitor operating expenses, labor costs, vendor spending, and project costs.
- Review budgets, invoices, contracts, and financial reports.
- Identify waste and recommend more efficient alternatives.
- Ensure spending decisions support quality, growth, and profitability.
- Establish appropriate approval and purchasing controls.
- Work with ownership to understand financial priorities and performance.
- Hold employees and vendors accountable for responsible use of company resources.
Vendor and Partner Management
- Manage relationships with contractors, suppliers, service providers, and other operating partners.
- Establish clear scopes of work, pricing, deadlines, and quality expectations.
- Obtain competitive bids and negotiate favorable terms.
- Verify that invoices match completed work and approved pricing.
- Evaluate vendor performance and replace underperforming providers when necessary.
- Build a dependable network of outside partners that can support the company’s growth.
Customer and Resident Experience
- Ensure customer and resident concerns are handled promptly and professionally.
- Establish standards for communication, response times, documentation, and escalation.
- Resolve high-level or sensitive issues.
- Identify recurring complaints and address their underlying causes.
- Balance strong customer service with consistent enforcement of company policies.
- Improve the overall reliability and professionalism of the customer experience.
Performance Management and Reporting
- Develop and maintain reports that provide a clear picture of company performance.
- Track key indicators related to productivity, quality, staffing, expenses, customer service, and execution.
- Present problems together with recommended solutions.
- Use data to identify trends and guide decisions.
- Maintain visibility into important projects, deadlines, and risks.
- Communicate honestly, directly, and consistently with ownership.
Initial Priorities
During the first year, the General Manager will be expected to:
- Evaluate the current team, processes, vendors, and organizational structure.
- Identify the most significant obstacles to continued growth.
- Clarify employee roles, responsibilities, and performance expectations.
- Improve accountability and follow-through across the company.
- Standardize the company’s most important recurring processes.
- Strengthen quality control and field inspection procedures.
- Improve communication and coordination between departments.
- Create a reliable management dashboard for ownership.
- Improve financial discipline and expense visibility.
- Reduce the number of routine matters requiring ownership involvement.
- Build a stronger management structure beneath the General Manager.
- Prepare the company’s operating platform for another period of significant growth.
How Success Will Be Measured
Success in this position will be measured by:
- Overall company performance
- Improved consistency and quality of execution
- Stronger employee accountability
- Faster resolution of operational problems
- Reduced dependence on ownership for daily decisions
- Increased team productivity
- Better customer and resident service
- Improved vendor performance
- More reliable reporting
- Controlled operating costs
- Successful implementation of repeatable processes
- Improved collaboration between departments
- The company’s ability to continue growing without sacrificing standards
Required Qualifications
- At least five years of general management, operations, or senior leadership experience.
- Experience directly managing employees, vendors, and outside service providers.
- A track record of improving execution within an operating business.
- Experience managing budgets, expenses, contracts, and financial performance.
- Experience creating or implementing processes, procedures, and performance measurements.
- Strong organizational, leadership, and project-management ability.
- Ability to manage multiple priorities in a fast-moving environment.
- Strong written and verbal communication skills.
- Willingness to work in the field and personally inspect results.
- Sound judgment and the ability to make decisions with incomplete information.
- Valid driver’s license and reliable transportation.
- Ability to respond to occasional urgent matters outside standard business hours.
Preferred Qualifications
- Experience in a rapidly growing or entrepreneurial company.
- Experience overseeing multiple locations, properties, projects, or operating teams.
- Experience in hospitality, construction, logistics, manufacturing, facilities, field services, retail, healthcare, home services, or property management.
- Experience introducing structure into an informal or founder-led organization.
- Experience managing both salaried and hourly employees.
- Experience with operating software, workflow systems, or performance dashboards.
- Experience overseeing a business through a period of significant growth.
- Experience developing managers and building leadership capacity beneath them.
The Ideal Candidate
The ideal candidate is a builder, not a caretaker.
This person:
- Thinks and acts like an owner.
- Enjoys creating order in a fast-growing environment.
- Can see both the overall business and the operational details.
- Takes personal responsibility for results.
- Is comfortable making decisions.
- Addresses difficult issues directly and professionally.
- Creates accountability without creating unnecessary conflict.
- Understands how to lead people with different levels of experience.
- Is equally comfortable in an office, at a property, or working through a field problem.
- Builds systems that make the entire organization stronger.
- Wants the opportunity to grow with the company.
Why Join Halstead Residential?
- Join a company that has approximately doubled in size each year.
- Work directly with ownership and participate in important business decisions.
- Help shape the structure of a company rather than inheriting a mature bureaucracy.
- Have significant autonomy, responsibility, and visibility.
- Build a team and operating system that can support substantial future growth.
- See the direct results of your decisions.
- Grow professionally as the company expands.
- Participate in a performance-based compensation structure tied to measurable results.
- Position yourself for expanded responsibility as the business continues to scale.
What This Role Is Not
This is not a remote position, a consulting assignment, or a role focused primarily on presentations and meetings.
It is also not a traditional property-management role limited to processing work orders, handling resident calls, or supervising individual buildings.
The General Manager will be expected to lead the company’s people, improve systems, manage financial and operational performance, visit operating locations, solve difficult problems, and take responsibility for company-wide execution.
How to Apply
To apply, please email your resume to [email protected] with the subject line:
General Manager Application – [Your Name]
In the body of your email, please answer the following questions:
- What type of business or operation have you previously managed?
- How many employees, locations, properties, or projects were under your responsibility?
- Describe an underperforming operation you helped improve.
- What specific and measurable results did you produce?
- Describe a process or system you built that helped a company grow.
- Describe your experience managing budgets, expenses, or financial performance.
- What interests you about joining a rapidly growing, owner-operated business?
- What compensation range are you seeking?
Applications submitted without responses to these questions may not be considered.
Halstead Residential is an equal opportunity employer.
Pay: $80,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
