Top 5059 Client services manager Jobs in Hingham, Ma

Supervisor, Customer Contact Center
South Shore Health —Weymouth, MA
- $79,600 - $113,800 a year
- Full-time
- Mid-level
- Organizational skills
- Paid time off
Client Relationship Manager
HUB International —Rockland, MA
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
9d
Interior Designer / Project Manager
Elms Interior Design —Boston, MA
- $75,000 - $90,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Hardscape, Masonry, Landscape project manager
PD Gardening —Newton Center, MA
- $60,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
7d
Senior Interior Designer / Project Manager
Elms Interior Design —Boston, MA
- $75,000 - $125,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
Clinical Director
Brook Behavioral Health —Abington, MA
- $115,000 - $145,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Experience working with children
- Health insurance
- Paid time off
Quick Apply
Adult Home Care- Nurse Manager
BAYADA Home Health Care —Auburndale, MA
- $90,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Speech Language Pathologist, Early Intervention
Aspire Developmental Services Inc —Lynn, MA
- Full-time
- Mid-level
- Home Health
- Reliable transportation
- 403(b) matching
- Mileage reimbursement
Quick Apply
3d
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Exterior Horticulturist
Cityscapes —Quincy, MA
- $22 - $24 an hour
- Full-time
- Heavy lifting
- Ability to lift 50 pounds
- Driver's License
Quick Apply
LPN - 20 hours
ROAD TO RESPONSIBILITY INC —Hingham, MA
- $37 an hour
- Part-time
- Microsoft Word
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Plant Care Specialist/Horticulture/Landscape gardening
PD Gardening —Newton Center, MA
- $60,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
7d
Lead Controls Install & Technician-100% Paid Medical Benefits
L.C. Anderson Inc —Boston, MA
- $40 - $60 an hour
- Full-time
- Clean driving record
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
Experienced Security Account Manager
Northeast Security —Boston, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
Quick Apply
9d
Service Electrician
Florence Electric —Canton, MA
- $36 - $46 an hour
- Full-time
- Driver's License
- Mentoring
- Senior level
Quick Apply
RN / LPN Unit Manager
Presentation Rehab & Skilled Care Center —Brighton, MA
- $47 - $55 an hour
- Full-time
- CPR Certification
- Skilled nursing facility
- Management
- Free parking
- Continuing education credits
Quick Apply
Hospital Liaison
Dasco HME LLC —Newton Lower Falls, MA
- Full-time
- Hospital
- HIPAA
- Inpatient
1d
Property Manager
Paradigm Properties —Boston, MA
- $91,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
11d

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client services manager jobs near hingham, ma

Supervisor, Customer Contact Center

South Shore Health -
Weymouth, MA

Apply Now

Job Details

Full-time
$79,600 - $113,800 a year

Benefits

Paid time off

Qualifications

Project team coordination
Customer communication
Patient question and concern management
Managing teams in a customer support role
Operations coordination
Staff scheduling
Patient complaint handling
Team scheduling
Mid-level
Incident Escalation
System maintenance
Employee attendance management
Internal employee customer service
IT support
Organizational skills
Leading team collaboration initiatives
Management reporting
Achieving project delivery timelines
Call center management
Team motivation (leadership skill)
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Client interaction via phone calls
Team building

Full Job Description

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-23337

Facility:

LOC0011 - 85 Columbian Street85 Columbian Street
Weymouth, MA 02190


Department Name:

SHS IT Support Services Leaders

Status:

Full time

Budgeted Hours:

Shift:

Day (United States of America)

The IT Customer Contact Center Supervisor (CCCS) efforts to deliver standardized daily operations of a team tasked with delivering superior customer service in a call center environment. This individual must be able to develop, implement, maintain / support call center activities and provides expertise on defined service delivery reporting statistics. The CCCS will be responsible for the coordination of daily call center activities including scheduling (24/7 coverage, PTO..etc), daily operational huddles while providing direction to CCC Coordinators and Customer Service Representatives around call handling, problem escalation and management, as well as project-related activities. The CCCS will be responsible for keeping the IT Support Services Manager abreast of any daily issues or escalations that occur and collaborate on staff scheduling related issues.

Compensation Pay Range:

$79,600.00 - $113,800.00

ESSENTIAL FUNCTIONS

1. 24/7 Staff Scheduling.

2. In collaboration with the Coordinators ensures operational efficiencies of the Customer Contact Center Staff.

3. Collaborates with Trainer on all changes to software, hardware, new support services, policies and customer service skills.

4. Responds to and resolves escalated problems or complaints raised by physicians, patients, staff and answering service clients.

5. Responsible for ensuring accuracy as collaboratively decided upon with physicians and their staff for Answering Service clients as well as internal customers.

6. Prepares reviews and modifies employee schedules; authorizes time off for employees and maintains on call schedules for staff.

7. Monitors, observes and modifies call flow, makes real time adjustments in order to maintain the departmental call standards.

8. Performs necessary system redundancy checks, maintains downtime material, performs necessary duties throughout day to maintain downtime schedules/client information.

9. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

10. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

11. Is recognized as a positive role model, participates in motivating and enhancing moral of the team by inspiring and motivating team members to surpass potential.

12. On-call requirement which involves 24/7 coverage on a rotating schedule.

13. Performs other duties as assigned.

14. Requirements
a. Personal transportation for local travel between SSHS sites.
b. Participate in varying schedules as assigned.
c. Participate in emergency and on-call coverage as assigned.

Strong communications skills including the ability to build relationships and effectively communicate with project teams and key clinical stakeholders, including business services, nurses and physicians. Flexible team player with strong project management and organizational skills with ability to establish and achieve goals and maintain timelines.

Monday - Friday Day Shift; with flexibility to support a 24/7 department.

Responsibilities if Required:

Education if Required:

License/Registration/Certification Requirements:

Apply Now

Refine Your Search

client services manager jobs in hingham, ma

Supervisor, Customer Contact Center

Client Relationship Manager

Interior Designer / Project Manager

Hardscape, Masonry, Landscape project manager

Senior Interior Designer / Project Manager

Center Clinical Manager

Clinical Director

Adult Home Care- Nurse Manager

Speech Language Pathologist, Early Intervention

Territory Manager

Exterior Horticulturist

LPN - 20 hours

Plant Care Specialist/Horticulture/Landscape gardening

Lead Controls Install & Technician-100% Paid Medical Benefits

Project Manager -Remote

Experienced Security Account Manager

Service Electrician

RN / LPN Unit Manager

Hospital Liaison

Property Manager

I want to receive the latest job alert for client services manager in hingham, ma

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