Top 425 It technician Jobs in Hinsdale, Il

Field Systems Engineer
TeamLogic IT —Chicago, IL
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- 401(k) matching
Quick Apply
IT Support Specialist
Freudenberg Household Products LP (USA) —Aurora, IL
- Full-time
- Spanish
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
3d
Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Support Technician I (5:00 AM- 5:00 PM)
Remprex, LLC —Lisle, IL
- $45,000 a year
- 12 hour shift
- Hybrid work
- Background check
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Orland Park, IL
- $15.00 - $20.57 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
7h
IT Generalist (Tier 2 Helpdesk)
Metro Infectious Disease Consultants —Burr Ridge, IL
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Profit sharing
- Disability insurance
Quick Apply
6d
Information Technology Specialist
Bandai Namco Amusement America —Itasca, IL
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
IT Generalist (Tier 2 Helpdesk)
Metro Infectious Disease Consultants (MIDC) —Burr Ridge, IL
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Profit sharing
- Disability insurance
6d
IT Help Desk Technician - Entry Level
Middleground —Westchester, IL
- Full-time
- Windows
- High school diploma or GED
- Analysis skills
Quick Apply
IT Field Desktop Technician
Grant Thornton —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
IT Specialist II
Meriton —Hillside, IL
- $75,000 a year
- Full-time
- Azure
- System design
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
IT Specialist/AI Tech
Connection —Downers Grove, IL
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
7d
IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
13d
Entry Level IT Support(Hands On Experience)
L6 technology —Oakbrook Terrace, IL
- $15 - $21 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
8d
MedTech Device Software Support - MS Win10 - Remote
IQVIA —Chicago, IL
- $27 - $30 an hour
- Part-time
- Remote
- Current TB test
- Hospital
- Military
Support Analyst
Sentinel —Downers Grove, IL
- $70,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Disability insurance
- Health insurance
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Helpdesk Technician
Murgado Automotive Group —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Analyst, IT Support
Ocean Network Express —Lombard, IL
- $50,000 - $65,000 a year
- On call
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
HELP DESK TECHNICIAN - TIER I
CDS Office Technologies —Lombard, IL
- $20 - $21 an hour
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d

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it technician jobs near hinsdale, il

Field Systems Engineer

TeamLogic IT -
Chicago, IL

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year

Benefits

401(k)
401(k) matching

Qualifications

Equipment service recordkeeping
Customer communication
Computer science
Computer Science
Linux support
Technical documentation
VoIP administration
Windows
Network infrastructure
Maintenance activity documentation
Dispatching
Networking equipment (troubleshooting support)
Windows support
Associate's degree
Information Technology

Full Job Description

Job Summary

The Field Systems Engineer plays a vital role in delivering technical escalation support and on-site service for our customers. This hybrid role involves resolving escalated IT issues from the Remote Services team and traveling to customer locations for hands-on support, including troubleshooting, break/fix repairs, and new equipment installations. The ideal candidate will have a strong technical background in hardware, software, and network systems, with excellent customer service skills to ensure seamless service and high client satisfaction.

Key Responsibilities:

· Technical Escalation Support:

o Act as a primary escalation point for the Remote Services Team, providing in-depth troubleshooting and resolution for complex hardware, software, and network issues.

o Collaborate with Network Operations and Technical Account Management teams to resolve advanced technical problems and implement solutions effectively.

· On-Site Service and Support:

o Perform on-site diagnostics, repairs, system upgrades, and deployments of new equipment at customer locations.

o Assist in IT project implementations, including network installations, hardware deployments, and VoIP setup.

o Train end-users on new systems and ensure customer satisfaction by addressing their questions and concerns.

· Customer Relations:

o Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.

o Proactively seek feedback from clients to ensure a positive experience and communicate any customer insights to internal teams to improve service quality.

· Documentation and Reporting:

o Document all activities, site visits, and solutions in the PSA system (Autotask) to maintain accurate service records.

o Provide feedback and insights to Remote Services and other technical teams to enhance service delivery and support continuous improvement efforts.

· Time and Schedule Management:

o Efficiently manage time to handle on-site visits, including the flexibility to travel on short notice as required to meet Service Level Agreement (SLA) commitments.

o Coordinate with dispatchers to optimize scheduling and handle a dynamic workload effectively.

Position Requirements:

· Education:

o An associate or bachelor’s degree in information technology, Computer Science, or a related field is preferred.

o Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role.

· Technical Skills:

o Strong troubleshooting skills in hardware, software, and network systems.

o Experience working with Windows, Mac, and Linux operating systems.

o Proficiency in network hardware (e.g., routers, switches, firewalls) and familiarity with VoIP technologies.

· Additional Skills:

o Excellent customer service and communication skills, with a strong focus on customer satisfaction.

o Ability to work independently and manage a flexible schedule, including travel.

o Strong documentation skills to record activities and solutions thoroughly and accurately.

Preferred Qualifications:

· Prior experience with PSA systems, such as Autotask, for documentation and service tracking.

· Certifications in relevant technical areas (e.g., CompTIA A+, Network+, or similar) are advantageous.

Physical Requirements:

· Ability to lift and carry equipment weighing up to 50 pounds as needed for on-site support and installations.

Work Environment:

· This is a hybrid role that involves both remote support and on-site visits to client locations. The position requires flexibility to travel on short notice to meet SLA commitments and provide timely customer support.

Application Process:
Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching

Experience:

MSP or Managed Service Provider: 4 years (Required)

Ability to Commute:

Chicago, IL 60617 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it technician jobs in hinsdale, il

Field Systems Engineer

IT Support Specialist

Technical Service Specialist

Support Technician I (5:00 AM- 5:00 PM)

Geek Squad Agent (Retail Store)

IT Generalist (Tier 2 Helpdesk)

Information Technology Specialist

IT Generalist (Tier 2 Helpdesk)

IT Help Desk Technician - Entry Level

IT Field Desktop Technician

IT Specialist II

IT Specialist/AI Tech

IT Support Technician - I

Entry Level IT Support(Hands On Experience)

MedTech Device Software Support - MS Win10 - Remote

Support Analyst

Helpdesk Analyst

IT Helpdesk Technician

Analyst, IT Support

HELP DESK TECHNICIAN - TIER I

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