Location
Remote job with base location in these states: TX, CA, NC, IL, NJ
About Us
CWILL is a fast-growing SaaS company dedicated to helping eCommerce merchants deliver exceptional post-purchase and retention experiences. With 100,000+ merchants served globally and a strong footprint in the Shopify ecosystem, we provide solutions that span order tracking, shipping protection, returns, reviews and loyalty.
Here, we value openness, collaboration, and a growth mindset, and we are looking for talented individuals who are eager to grow with us.
https://www.cwill.com
About this role
As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.
Responsibilities
Short-Term (First 6–12 Months)
1. Daily Operations & Maintenance
- Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team.
- Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.
2. Cross-Timezone Alerting & Incident Collaboration
- Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
- Perform initial troubleshooting and first-response actions before handing off to the China-based team.
Long-Term (12+ Months)
1. Local Data Center & Compliance Operations
- Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements.
- Enforce local requirements such as access controls for privacy data and data localization/storage.
2. First-Line Incident Response
- Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays.
- Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.
3. Compliance & Liaison Support
- Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117).
- Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.
What We’re Looking For
- Fluent in Mandarin Chinese in listening, speaking, reading and writing.
- Legal to work for any employers. We are not able to provide sponsorship yet.
- Bachelor’s degree in Computer Science or related field.
- 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles.
- Strong experience with at least one major cloud provider (AWS, Azure, or GCP), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM.
- Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance.
- Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm.
- Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild, or similar.
- Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent.
- Proficiency in at least one scripting or programming language such as Python, Shell, or Go.
- Excellent system design, analytical thinking, and complex troubleshooting skills.
- Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus.
Why Join Us
- Work on modern cloud-native infrastructure and large-scale distributed systems
- High impact role with ownership over platform reliability and architecture
- Collaborate with cross-cultural teams across North America and China.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Relocation assistance
Application Question(s):
- What is your current U.S. visa status? Please also indicate if you will need employer sponsorship now or in the future.
Education:
Experience:
- DevOps: 3 years (Required)
Language:
Work Location: Hybrid remote in Chicago, IL 60617
