Job Summary
The Security Officer, acting in the role of Security Officer and Surveillance Operator, is required to observe and report any suspicious activities, policy &/or procedure infractions.
Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training.
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
> Must know all cash operations and slot operations.
> Writes detailed reports of observations made during shift
> Closely observes Cage and Count Room activities.
> Reports violations regarding deviations from game protection procedures and cash handling procedures.
> Reports violations of Title 31 criteria.
> Ensures confidentiality of information regarding reports, investigations and suspicious activities of Team Members or Guests.
> Identifies possible or known cheats, thieves or other individuals suspected of endangering company assets and reports accordingly.
> Must closely observe the daily slot drop.
> Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, Guests, and Team Members.
> Patrols the buildings and grounds.
> Safeguards the assets of the casino.
> Enforces gaming regulations included in the MICS.
> Prepare clear, concise, and complete written accident and incident reports as required by policy/procedure/internal controls.
> Guards and transports chips, tokens, currency, and coins throughout the casino.
> Escorts drop cart to storage area.
> Periodically, examines doors, windows, and gates to determine that they are secure.
> Warns violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts.
> Periodically, inspects equipment and machinery to ascertain if tampering has occurred.
> Detect and correct safety and/or security problems that could endanger Guests or Team Members.
> Sounds alarm or calls police/fire department by telephone in case of emergency.
> Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment.
> Regulates vehicle and pedestrian traffic to maintain orderly flow.
> Provides information and directions to Guests.
> Appropriately react to incidents and make decisions under stress and/or duress.
> Comply with the confidential policy as it relates to the release or disclosure of organizational information.
> Demonstrates excellent Guest service skills and cooperates with other Team Members in providing guest information, assistance, and service.
> Adheres to all regulatory, departmental, casino policies and procedures, and MICS.
> All other duties as assigned.
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others.
Physical Demands / Work Environment
PHYSICAL DEMANDS: Must be able to walk, sit, and or stand for long periods of time, must have the ability to lift 50 pounds or more, and must be able to operate computer and computer-type equipment for long periods of time.
WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Gaming and convention center parking environment. Outdoor environment. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact. Disclaimer of Conditions of Employment-The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.
Conditions of employment with Kiowa Casino include successful completion of a pre-employment drug test and employment background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.
Knowledge, Skills & Abilities (KSA)Specifics Required:
> High school diploma or GED Required
> At least 21 years of age
> 1 year Law Enforcement, Security, Surveillance or Guest Service experience preferred.
> First Aid and CPR certification (or ability to obtain within 1 month of hire.)
> Valid Driver’s License and be insurable on Company’s Policy
Preferred:
> Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations
Skills Required:
> Basic computer skills (ability to demonstrate proficiency)
> Strong organizational skills
> Strong verbal and written communication skills
> Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
> Accurate and detail-oriented
> Strong problem solving skills
> Excellent report writing and investigation skills
Abilities Required:
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to manage extensive amounts of paperwork
> Ability to operate most office equipment (computer, fax, copier, etc)
> Strong ability to be objective
> Excellent ability to ensure integrity in all matters
