Posting Details
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
THIS JOB POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
This posting may be used to fill multiple positions.
INCUMBENTS IN THIS POSITION WILL BE REQUIRED TO TRAVEL WITHIN THE STATE TO COMPLETE THEIR WORK ASSIGNMENTS.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
Why does the job exist?
Multi-Level Services Family Support Advocate completes a comprehensive family assessment and safety/risk screening/assessment for families referred via CYFD Statewide Central Intake who have a screened in referral and meet the eligibility requirements of the Multi-Level Response program. These screened in reports will be diverted from investigations and to the multi-level response program. Family Support Advocates complete assessments with families to identify family needs and barriers that led to referral, build working relationships with the family and community providers, refer families to needed supports and resources in the community, and support them in accessing needed services. The Family Support Advocate reports data and interactions with families and community agencies in the agency database.
How does it get done?
Complete comprehensive family assessments with families who have a been referred from CYFD Statewide Central Intake via a screened in referral. Work with family to identify resources that have the capacity to increase family stability and support family in accessing needed services. Complete referrals to community-based supports and resources, to include a warm hand-off connection to resources. Update assessment plan as necessary based on needs identified in family assessments. 30%
Create an individualized family well-being plan collaboratively with the family, clearly identifying the community resources and supports that they family is referred to, as well as the responsibilities of the multi-level family support advocate and the family in connecting with the identified and agreed upon referrals. 30%
Conduct home visits with families who are receiving Multi-Level Response services to support connection to referral sources. Contact Statewide Central Intake (SCI) when there are safety concerns. 20%
Transport families as needed to identified support services 10%
Document results of family contacts and assessments in the identified case management system 5%
Work with other state agencies in continued implementation of Multi-Level Response across various sectors 5%
Minimum Qualification
Associate's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, Family Studies/Services, Social Sciences, or Human Services and one (1) year of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service-related matters, social work/case management experience, and/or behavioral health care.
Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling three (3) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employed. Pre-employment background investigation is required and is a conditional pending result.
Working Conditions
Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Incumbent will work under stress and frequent time constraints. Incumbent may be required to furnish a personal vehicle for carrying out assignments.
Supplemental Information
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Agency Contact Information: Scott Patterson-Alatorre, (505) 695-4626 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
