WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.:
Summary:
Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the MyChoice reward program and its benefits through customer sign-ups.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Promote and maintain all steps in the customer service program with each patron and employee you may encounter
- Handle jackpot requests and transactions.
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Replenish slot machine printer paper on all slot products.
- Reset machines and repair minor malfunctions.
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Count and verify change bank amounts.
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Take orders and serve non-alcoholic drinks to customers on the casino floor.
- Assist casino guests by promoting the MyChoice membership and its benefits through new card member signs ups as required.
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Make phone calls to customers regarding current and future promotions and events.
- Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc.
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Ensures slot machines are filled with ticket paper to keep machines operating.
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Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate.
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Work on special projects as assigned.
- Must work well under pressure and meet multiple and sometimes competing deadlines.
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Maintains knowledge of local authority gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies, and procedures.
- Brings disputes and unusual guest activities to the attention of the shift manager.
- Must be knowledgeable of all special events and promotional activities available to guests.
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Presents oneself as a credit to the Company and encourages others to do the same.
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Must work well under pressure and meet multiple and sometimes competing deadlines.
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Must always demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
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Adhere to all departments/company policies and procedures.
- Performs all other related and compatible duties as assigned.
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Performs other duties as may be assigned by department and/or company management.
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Follow all cleaning, sanitation, and PPE position specific guidelines.
SUPERVISORY RESPONSIBILITIES
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This position has no supervisory responsibilities.
BRING US YOUR BEST.:
Qualifications
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- You must be a minimum of 21 years of age.
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Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
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High School diploma or GED preferred.
- Six months to one-year experience in customer service preferred.
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Ability to work varying schedule to include: all shifts, days and holidays
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Good oral and written communication skills must be fluent and literate in English. Bilingual in Spanish preferred.
- Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.
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Work in a fast-paced environment.
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Must possess excellent customer service and interpersonal skills.
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Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
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Ability to maintain confidentiality.
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Ability to work as part of a team and to promote cooperative approach between departments.
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Ability to work unsupervised.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
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The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
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The noise level in the work environment is usually very loud.
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Exposure to unrestricted second-hand smoke in guest areas.
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Employee may be exposed to hot and cold temperatures
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Comfortable working in low lighted areas.
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Comfortable working around bright and/or flashing lights.
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Must be able to stand/walk for periods of at least 8 hours at a time.
STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY: $12.00 Hr + Toke Pool
