WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.:
SUMMARY:
Provide a safe and secure environment for customers and for company property and employees. Assist customers as necessary to ensure their satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES:
-
Promote and maintain all steps of the ACES program with each patron and employee you may meet.
-
Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino.
-
Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; aid in medical situations if required.
- Patrol buildings and grounds of the facility as directed.
- Stand watch at assigned security posts to oversee the comfort, safety and security of our guests.
-
Provide security escorts for all monetary transfers, fills, and credits.
- Assist customers: give directions, call cabs, assist with car trouble, etc.
- Provide special assistance to disabled patrons, as necessary.
-
Monitor all entries and exits from soft count, and vault, and maintain logs of these activities if required.
-
Dispatch other officers to various assignments and maintain activity log sheets.
- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
-
Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
-
Must be knowledgeable of all special events and promotional activities available to guests.
-
Presents oneself as a credit to the Company and encourages others to do the same.
-
Must work well under pressure and meet multiple and sometimes competing deadlines.
-
Must always demonstrate ethical and cooperative behavior with guests, co-workers, and supervisors.
-
Adhere to all departments/company policies and procedures.
- Performs all other related and compatible duties as assigned.
-
Follow all cleaning, sanitation, and PPE position specific guidelines.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
BRING US YOUR BEST.:
Qualifications
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- You must be a minimum of 21 years of age.
-
Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
-
High School diploma or G.E.D preferred.
-
One to three months' previous security or customer service experience preferred.
-
Good oral and written communication skills. Must be fluent and literate in English. Bilingual in Spanish a plus.
-
Work in a fast-paced environment.
-
Must possess excellent interpersonal and employee relations skills.
-
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
-
Ability to maintain confidentiality.
-
Ability to work as part of a team and to promote cooperative approach between departments.
-
Ability to work unsupervised
PHYSICAL DEMANDS
-
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
-
The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
-
The noise level in the work environment is usually loud.
-
Must be able to work in various weather conditions.
- Exposure to unrestricted second-hand smoke in guest areas.
-
Must be able to stand and/or walk for periods longer than 8 hours at a time.
STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY: $12.00 hr + Toke Pool
