Top 4400 Client services manager Jobs in Hoffman Estates, Il

Account Manager II
Paylocity —Schaumburg, IL
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Finance Manager
Aviation Management Company —Chicago, IL
- $85,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Branch Manager
NEXGEN Healthcare Management LLC —Morton Grove, IL
- Writing skills
- English
- Mid-level
Automation Account Manager
SMC Corporation of America —Elk Grove Village, IL
- From $70,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Health insurance
- Dental insurance
Quick Apply
Small Business Client Service Manager
Gallagher —Rolling Meadows, IL
- $44,000 - $86,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Senior Client Service Manager, Healthcare (P&C)
Gallagher —Rolling Meadows, IL
- $73,500 - $122,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Client Services Manager - Employee Health & Benefits
Marsh McLennan Agency —Schaumburg, IL
- $92,400 - $172,100 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Client Service Manager
Gallagher —Rolling Meadows, IL
- $40,000 - $78,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health savings account
Client Implementation Manager
Reliance Matrix —Schaumburg, IL
- $68,640 - $85,800 a year
- Full-time
- Hybrid work
- Marketing
- Research
- Mid-level
- Paid parental leave
- Health savings account
Director of Client Services
Wheels, Inc. —Schaumburg, IL
- $107,300 - $150,300 a year
- Full-time
- Background check
- 7 years
- Office
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, Patient Eligibility
Savista, LLC —Elgin, IL
- $85,000 a year
- Full-time
- Hospital
- Inventory management
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Collections Manager
Corcentric —Downers Grove, IL
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Office
- Supervising experience
- Travel
- Health savings account
- Paid holidays
Quick Apply
Client Service Supervisor
Gallagher —Elk Grove Village, IL
- $79,500 - $133,000 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
9d
Client Service Director- Small Business
Gallagher —Rolling Meadows, IL
- $100,000 - $167,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Client Service Manager - Multinational Inbound Small Business
Gallagher —Rolling Meadows, IL
- $58,000 - $97,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Manager, Care Management
Humana —Elgin, IL
- $86,300 - $118,700 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave
Client Services Manager - CDS Riley
Clearbrook —Rolling Meadows, IL
- $52,330 - $54,330 a year
- Full-time
- Background check
- Current TB test
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
Customer Services Project Manager
Siemens —Buffalo Grove, IL
- $133,182 - $150,144 a year
- Full-time
- Remote
- Customer service
- 5 years
- Presentation skills
5d

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Account Manager II

Paylocity -
Schaumburg, IL

Apply Now

Job Details

Full-time
$25 - $30 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Account management
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience

Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

client services manager jobs in hoffman estates, il

Account Manager II

Finance Manager

Branch Manager

Automation Account Manager

Small Business Client Service Manager

Senior Client Service Manager, Healthcare (P&C)

Client Services Manager - Employee Health & Benefits

Client Service Manager

Client Implementation Manager

Director of Client Services

Manager Client Services Ops- Enterprise

Manager, Patient Eligibility

Collections Manager

Client Service Supervisor

Client Service Director- Small Business

Client Service Manager - Multinational Inbound Small Business

Lead Client Services Ops - Majors

Manager, Care Management

Client Services Manager - CDS Riley

Customer Services Project Manager

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