Top 6 Helpdesk administrator Jobs in Hoffman Estates, Il

IT Help Desk Administrator
DMG MORI USA, INC —Hoffman Estates, IL
- $65,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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4d
IT and Security Support Specialist
Boler —Schaumburg, IL
- $60,000 - $75,000 a year
- Computer science
- Microsoft Excel
- Computer Science
- Wellness program
- Disability insurance
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11d
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
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Systems Administrator
Covista —Lisle, IL
- $42,661.58 - $77,317.19 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- Mid-level
- Paid holidays
- Disability insurance
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Tier II Engineer
Proven Business Systems LLC —Naperville, IL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Ability to walk for extended periods
- Paid parental leave
- AD&D insurance

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IT and Security Support Specialist
Boler —Schaumburg, IL
Assist the Information Security Lead in monitoring systems for security alerts, performing basic triage on potential security incidents, and ensuring endpoint…
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11d
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
This position is based at our corporate headquarters in Northbrook, Illinois and supports 750+ staff members throughout the US and internationally, in office…
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helpdesk administrator jobs near hoffman estates, il

IT Help Desk Administrator

DMG MORI USA, INC -
Hoffman Estates, IL

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Job Details

Full-time
$65,000 - $70,000 a year
4 days ago

Qualifications

Desktop computer repair
Smartphone (troubleshooting support)
Software deployment
Laptop (troubleshooting support)
Server troubleshooting
iOS
Hardware maintenance
Equipment troubleshooting
Windows
Software installation
Microsoft Office
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware management
Video conferences (communication methods)
Desktop administration
Hardware diagnostics
Active Directory management
IT department experience
Mobile devices

Full Job Description

Job Title: IT Help Desk Administrator – IT Operations (Helpdesk & Desktop Support)

Location: Hoffman Estates / Goose Island, IL (On-Site)
Reports To: Manager, IT Infrastructure & Operations

Hours: Monday–Friday, 8:30am to 5:30pm

Classification: Exempt

Position Overview:

We are seeking a motivated and customer-focused IT Help Desk Administrator to provide technical support for end users across DMG MORI USA locations. This role is responsible for delivering technical support services, troubleshooting hardware and software issues, supporting mobile devices, maintaining IT inventory, and assisting with endpoint deployments.

The successful candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a passion for helping users resolve technology challenges. This position plays a key role in ensuring a reliable, secure, and productive IT environment for employees throughout the organization.

Key Responsibilities:

Provide technical support services to employees across a wide range of hardware, software, mobile devices, and business application needs.
Troubleshoot and resolve hardware, software, operating system, and application problems for local and remote users.
Provide white glove technical support to executives and senior leadership, ensuring timely resolution of issues with minimal disruption to business operations.
Perform computer provisioning, software deployment, workstation setup, replacement, and configuration.
Support and troubleshoot Apple iPhone and iPad devices.
Assist with user onboarding and offboarding activities, including device preparation and account setup.
Diagnose and resolve conference room technology issues, including video conferencing platforms, display systems, audio devices, and meeting room peripherals.
Install, configure, and maintain approved business software and hardware.
Track and maintain IT asset inventory, ensuring hardware and software records remain accurate.
Document technical issues, resolutions, and support procedures within the IT ticketing system and knowledgebase.
Escalate complex technical issues to senior IT staff when necessary.
Communicate effectively with both technical and non-technical users while maintaining a high level of customer service.
Identify recurring issues and assist with developing long-term solutions and process improvements.
Support IT projects and technology initiatives as assigned.
Perform other duties and projects as assigned.

Required Qualifications:

Bachelor’s degree in information technology, Computer Science, or a related field preferred.
Minimum of 3 years of experience in a Help Desk, Desktop Support, or IT Support role.
Experience supporting Microsoft Windows and Microsoft 365 environments.
Experience managing and troubleshooting mobile devices, including iOS/iPadOS
Familiarity with Active Directory, endpoint management solutions, and remote support tools.
Experience with computer imaging, software deployment, and hardware troubleshooting.
Strong troubleshooting and analytical skills across desktop, mobile, server, and networking technologies.
Ability to install, configure, and support various hardware and software platforms.
Experience working effectively with technical and non-technical personnel.
Excellent communication, organizational, and customer service skills.
Certifications such as A+, Network+, Security+, Microsoft 365 Endpoint Administrator, ITIL, or similar are highly desirable.

Work Environment:

General office environment will be experienced. There will be periodic exposure to manufacturing environments, which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands:

Frequent: Sitting at the desk, utilizing computers and phones, standing, walking, and reaching
Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements. Bending, squatting, stooping, reaching, pushing, pulling, and lifting
Occasional: Lifting or moving up to 50lbs

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Refine Your Search

helpdesk administrator jobs in hoffman estates, il

IT Help Desk Administrator

IT and Security Support Specialist

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

Systems Administrator

Tier II Engineer

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