Top 34 Service desk technology support analyst Jobs in Hoffman Estates, Il

Service Desk Supervisor
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
20h
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
9d
Helpdesk Analyst
Trilogy Inc —Chicago, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
Quick Apply
2d
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
3d
Service Desk Analyst (Print Support)
Impact Networking —Lake Forest, IL
- $50,000 - $52,500 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Paid holidays
13d
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
- On call
- Computer literacy
- Basic math
- English
Quick Apply
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
Quick Apply
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
IT Infrastructure Analyst
Senior Flexonics Bartlett —Bartlett, IL
- $65,000 - $90,000 a year
- Full-time
- Azure
- Mid-level
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Service Desk Manager/Shift Supervisor
Revolution Technologies, LLC —Chicago, IL
- $45 - $55 an hour
- 12 hour shift
- Mid-level
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
20h
Customer Experience Ops & Insight Analyst
Follett Higher Ed Group, LLC —Westchester, IL
- $40,000 - $110,760 a year
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
2d
Cybersecurity Analyst
DCC Propane, LLC —Lisle, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Systems Analyst
Wespath Benefits and Investments —Glenview, IL
- $80,700 - $100,000 a year
- On call
- Azure
- DevOps
- Mid-level
- Paid holidays
- Health insurance
FedRamp Information Security & Observability Analyst
IFS —Itasca, IL
- $78,000 - $97,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Paid holidays
- Health insurance
Quick Apply
4d
TECHNICAL ENGINEER
Atos —Aurora, IL
- $54,386 - $87,018 a year
- 12 hour shift
- Experience equivalent to degree accepted
- Associate's degree
- Communication skills
- Opportunities for advancement
Senior Contact Center Analyst
TOGA Technology —Naperville, IL
- $20 an hour
- Weekends as needed
- Mid-level
- Windows
- Microsoft Office
3d
Senior Analyst - Business Systems
Wesco —Glenview, IL
- $81,753 - $138,980 a year
- Urgently hiring
- Computer Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Aftermarket Solutions & Development Director
Plexus —Buffalo Grove, IL
- $149,000 - $246,500 a year
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance

I want to receive the latest job alert for service desk technology support analyst in hoffman estates, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk technology support analyst jobs near hoffman estates, il

Service Desk Supervisor

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$40 - $60 an hour
20 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Optimizing workflow processes
Desktop support
Managing technical support teams
Team member evaluation
Content creation for technical audiences
IT management
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Shift management
Frontline customer support management
Team development
Supervising experience
Bachelor's degree
Desktop (troubleshooting support)
IT support
Mentoring
Technical writing
Desktop administration
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Team building
Performance evaluation

Full Job Description

Position: Service Desk Process Analyst - Shift Supervisor

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift & Schedule Details (using the Pitman Rotation Schedule 2/2/3): 24/7 environment with 12 hours shifts

Job Summary

We are looking to hire a Service Desk Process Analyst Shift Supervisor to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serve as the primary escalation point during their shift, and lead communications during major incidents.

Ideal Candidate Profile

The ideal candidate has supervised teams across the full spectrum of end-user IT support, not just one narrow function. They understand how a service desk call can become a desktop dispatch, how a new hire onboarding request flows through provisioning and asset management, and how these handoffs break down without clear communication and process. They've seen work from multiple angles and can coach analysts across all of these functions, not just the one they came from.

Calm, Clear Communicator Under Pressure

This role will be the voice of IT during major incidents. Supervisors draft and send written and verbal communications to the entire organization in real time during a major incident. Candidates must show they can:

1. Translate technical details into clear, jargon-free written updates for both business stakeholders and mass communications to the entire organization

2. Communicate confidently with both technical subject matter experts and executive leadership

3. Stay composed and precise when urgency is high and information is incomplete

Developer of People

Our team members are capable but have lacked consistent guidance. We don't need someone who monitors dashboards and tells people to work harder. We need someone who works alongside the team and coaches. Candidates must show they can:

1. Observe work patterns, identify skill gaps, and provide hands-on coaching and mentoring

2. Listen to challenges and remove obstacles that slow the team down

3. Hold people accountable through support and conversations, not just metrics

4. Invest in growing each analyst's capabilities over time

Team Oriented Problem Solver

Individual metrics don't move the needle if the team isn't succeeding together. We need supervisors who think beyond their own shift. Candidates must show they can:

1. Identify opportunities to optimize how work flows across shifts (e.g., tasks that can be completed overnight when call volumes are low)

2. Proactively seek additional responsibilities that benefit the overall operation

3. Share insights and improvements across shifts and support groups rather than working in a silo

Thank you,

Pay: $40.00 - $60.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT management: 4 years (Required)
Shift management: 4 years (Required)
IT support: 4 years (Required)
Mentoring: 4 years (Required)
Desktop support: 5 years (Required)

Location:

Chicago, IL 60612 (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk technology support analyst jobs in hoffman estates, il

Service Desk Supervisor

Service Desk Technology Support Analyst

Helpdesk Analyst

Sr. IT Help Desk Analyst

Helpdesk Analyst

IT Help Desk Supervisor

Service Desk Analyst (Print Support)

IT Support Analyst

Service Desk Analyst

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

IT Infrastructure Analyst

Service Desk Manager/Shift Supervisor

Customer Experience Ops & Insight Analyst

Cybersecurity Analyst

Systems Analyst

FedRamp Information Security & Observability Analyst

TECHNICAL ENGINEER

Senior Contact Center Analyst

Senior Analyst - Business Systems

Aftermarket Solutions & Development Director

I want to receive the latest job alert for service desk technology support analyst in hoffman estates, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected