Top 28 teller supervisor Jobs in hoffman estates, il

Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
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4d
Teller Supervisor - Bensenville, IL
Old Second National Bank —Bensenville, IL
- $20.50 - $26.50 an hour
- Heavy lifting
- Mid-level
- Office
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Site Supervisor (Data Centers) - Hoffman Estates, IL
Convergint Technologies LLC —Hoffman Estates, IL
- $34.32 - $51.50 an hour
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
- Wellness program
- Paid parental leave
Sales Supervisor, Full-Time - Oakbrook Center
Reformation —Oak Brook, IL
- $22 - $28 an hour
- Part-time
- Merchandising
- Mid-level
- 3 years
- Paid holidays
- Health insurance
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PT Package Center Supervisor
UPS —Addison, IL
- $26.25 - $42.65 an hour
- Part-time
- Customer service
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
4d
Retail Supervisor, Merchandising, Part Time - Oakbrook Center
The Gap, Inc. —Oak Brook, IL
- Part-time
- Merchandising
- Mid-level
- Office
Call Center Supervisor
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $48,495.33 - $90,192.84 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Disability insurance
Distribution Center Supervisor
OmniCable —Carol Stream, IL
- $33 - $38 an hour
- Full-time
- Bilingual
- 18 years or older
- 5 years
- AD&D insurance
- Disability insurance
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Supervisor - Service Center of Excellence
Burroughs, Inc. —Elmhurst, IL
- $62,000 - $67,000 a year
- Oracle
- Data analysis skills
- Mid-level
4d
Bilingual Home Care Branch Supervisor
Abcor Home Health —Arlington Heights, IL
- $50,000 - $55,000 a year
- Spanish
- Management
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
1d
Branch Operations Supervisor - Commercial Lines
Insurance Office of America, Inc. —Elgin, IL
- $70,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
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Intervention Center Supervisor
Lake Park Community High School District 108 —Roselle, IL
- $17.00 - $18.09 an hour
- Online Application
- Customer service
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Intervention Center Supervisor
Lake Park High School District 108 —Roselle, IL
- $17.00 - $18.09 an hour
- Online Application
- Customer service
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Supervisor, Contact Center - Sales
Oncourse Home Solutions —Naperville, IL
- $61,030 - $92,500 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Distribution Center - Area Supervisor
Home Depot / THD —Northlake, IL
- $50,000 - $130,000 a year
- 18 years or older
- No experience needed
- Mid-level
Branch Supervisor
Ferguson Enterprises, LLC —Chicago, IL
- $27.41 - $41.14 an hour
- Full-time
- 18 years or older
- Customer service
- Mid-level
- Paid parental leave
- Health insurance
Principal Associate, Sentry Shift Supervisor Global Security Operations Center
Information Technology Senior Management Forum —Riverwoods, IL
- $98,900 - $112,900 a year
- Weekends as needed
- Military
- Mid-level
- High school diploma or GED
- Health insurance
Front Desk Supervisor Surgery Center
Fresenius Medical Care —Westmont, IL
- Full-time
- Bachelor's degree
- Recruiting
- Business Administration
- Health insurance
- Dental insurance
Data Center Dock Supervisor
DSV —Aurora, IL
- $65,000 - $75,000 a year
- Overtime
- Microsoft Excel
- Writing skills
- English
4d
shift supervisor - Store# 00265, IROQUOIS CENTER
Starbucks —Naperville, IL
- $20.00 - $22.70 an hour
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- Fair chance
- Paid parental leave
- Disability insurance

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teller supervisor jobs near hoffman estates, il

Supervisor - Service Center of Excellence

Burroughs -
Elmhurst, IL

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Job Details

Full-time
$62,000 - $67,000 a year
4 days ago

Qualifications

Customer communication

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:
The Supervisor within the Service Center of Excellence will lead our frontline customer support teams. In this role, you will be responsible for the day-to-day management of call center agents, ensuring that service levels are met, calls are handled professionally, and our customers receive exceptional assistance. This role actively coaches agents, manages shift schedules, and bridges the gap between frontline staff and senior management to ensure a high-quality and efficient customer experience.

Essential Functions/Key Responsibilities:

Manage, mentor, and train a team of customer service agents. Conduct regular one-on-one coaching sessions, review call recordings, and provide actionable feedback to improve performance.
Serves as the primary escalation point for service issues and supports Field Service Managers by managing day-to-day call operations and service performance, stepping in to de-escalate situations and providing satisfactory resolutions.
Provide real-time monitoring, prioritization, and reassignment of maintenance and project service calls for an assigned region.
Enforce quality standards and compliance protocols, ensuring agents adhere to company policies, procedures, and scripts
Ensure calls are managed based on SLA requirements, technician availability, skill set, and geographic location.
Maintain a strong understanding of the assigned territory to enable efficient call routing and workload balancing.
Document all service call actions accurately in the Oracle Field Service Dashboard or applicable call management systems.
Identify at-risk SLAs and service delivery issues; proactively implement corrective actions.
Escalate unresolved or high-risk service issues to the Field Service Manager or appropriate leadership.
Support continuous improvement initiatives focused on efficiency, service quality, and customer experience.
Oversee a team of scheduling analysts and customer service agents, balancing resource forecasting with real-time operations to guarantee we meet our service goals while completing projects.
Promote teamwork and collaboration to resolve issues quickly and effectively.
Provide feedback and recommendations to improve workflows, tools, and procedures.
Analyze call trends, workload distribution, and service outcomes to support data-driven decision-making.
Ensure adherence to established procedures, quality standards, and documentation requirements.
Guide and lead CMA1 and CMA2
Integrate into the Work Group Regional structure of Parts, Field Service, and Service Center of Excellence

Knowledge, Skills and Abilities:

Strong knowledge of call center operations, service delivery models, and SLA-driven environments.
Working knowledge of call management tools, dispatch systems, and service documentation processes.
Excellent customer service skills with the ability to manage escalations calmly and effectively.
Strong communication skills (oral and written), including active listening and clear documentation.
Ability to work independently while collaborating effectively with cross-functional teams.
Sound judgment, problem-solving, and decision-making skills.
Strong organizational skills with the ability to multitask in a fast-paced, changing environment.
High attention to detail, reliability, and initiative.
Knowledge of assigned territory and technicians to enable optimal call management.
Knowledge of Burroughs’ systems and procedures for handling and documenting calls.
Listening, patience, and strong communication (oral/written).
Ability to exercise sound judgement and make good decisions.
Team centered / work well with co-workers to resolve issues and problems.
Analysis and problem solving.
Punctual and reliable.
Work well in fast-paced ever-changing environment.

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone.
Office position at Elmhurst, IL location.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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Refine Your Search

teller supervisor jobs in hoffman estates, il

Supervisor - Service Center of Excellence

Teller Supervisor - Bensenville, IL

Site Supervisor (Data Centers) - Hoffman Estates, IL

Sales Supervisor, Full-Time - Oakbrook Center

PT Package Center Supervisor

Retail Supervisor, Merchandising, Part Time - Oakbrook Center

Call Center Supervisor

Distribution Center Supervisor

Supervisor - Service Center of Excellence

Bilingual Home Care Branch Supervisor

Branch Operations Supervisor - Commercial Lines

Intervention Center Supervisor

Intervention Center Supervisor

Supervisor, Contact Center - Sales

Distribution Center - Area Supervisor

Branch Supervisor

Principal Associate, Sentry Shift Supervisor Global Security Operations Center

Front Desk Supervisor Surgery Center

Data Center Dock Supervisor

shift supervisor - Store# 00265, IROQUOIS CENTER

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