Top 168 It support Jobs in Holladay, Ut

Clinical Applications Specialist I
bioMerieux —Salt Lake City, UT
- $66,000 - $77,701 a year
- Full-time
- Hybrid work
- 6 years
- Microsoft Outlook
- Bachelor of Science
- Commuter assistance
- Disability insurance
1d
Tier 1 Customer Support Specialist
Kenect —Pleasant Grove, UT
- $19.23 an hour
- Full-time
- Office
- Organizational skills
- Typing
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist I (Tier 1)
Reagan Outdoor Advertising —Salt Lake City, UT
- $55,000 - $60,000 a year
- Email
- Computer literacy
- Office
- Windows
- Dental insurance
- 401(k)
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Salt Lake City, UT
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
IT Field Support Technician
LifeStance Health —Murray, UT
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
7d
IT Technician
Metropolitan Water District of Salt Lake & Sandy —Cottonwood Heights, UT
- $25.55 - $29.50 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
11h
Desktop Support
Varex Imaging —Salt Lake City, UT
- Full-time
- Mid-level
- 3 years
- Organizational skills
- Paid parental leave
- Employee stock purchase plan
6d
IT Helpdesk Technician
The Advocates —Murray, UT
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
Technical Product Support - EdTech
Securly —Salt Lake City, UT
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Technician - IT Service Desk
University of Utah Health —Salt Lake City, UT
- 8 hour shift
- Bilingual
- Pass drug screening
- Criminal background check
- Retirement plan
Tier 1 IT Service Desk Technician
Utah Jazz —Salt Lake City, UT
- Full-time
- Construction site
- Windows
- High school diploma or GED
Quick Apply
Remote IT Operations Specialist
LedgerGurus —Lehi, UT
- $25 - $30 an hour
- Part-time
- Remote
- Continuous improvement
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
14d
Customer Support Specialist II
EasyPost —Lehi, UT
- $23 - $25 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
13d
Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
Quick Apply
Desktop Support Technician
L3Harris Technologies —Salt Lake City, UT
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
4d
IT Support Specialist
Addepar —Salt Lake City, UT
- $32 - $40 an hour
- Google Workspace
- Mid-level
- Office
Quick Apply
Service Desk Agent
Unisys —Salt Lake City, UT
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
IT Support Technician
ITG Communications —Sandy, UT
- Full-time
- Mid-level
- 1 year
- Associate's degree
Associate tech support technician (Hybrid Draper, UT)
Progressive Leasing —Draper, UT
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Research
- Office
- Paid parental leave
- Employee stock purchase plan
IT Support Technician - AI
University of Utah Health —Salt Lake City, UT
- 8 hour shift
- Bilingual
- Schematics
- Writing skills
- Retirement plan

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Clinical Applications Specialist I

bioMerieux -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$66,000 - $77,701 a year
1 day ago

Benefits

Commuter assistance
Disability insurance
Dental insurance
Adoption assistance
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
Customer returns handling
Medical laboratory work experience

Full Job Description

This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to one of our offices in Salt Lake City, Raleigh/Durham or St. Louis 2-3 days/week.

Position Summary

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.

Primary Duties

Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
Perform on-call duties as needed to provide 24-hour technical support to customers.
Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
Manage product returns when applicable.
Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products.
Participate in revenue generation initiatives which include the promotion of value-added projects and services.
Establish and maintain enterprise resource planning (ERP) certification.
Meets quality plan standards and all departmental key performance indicators (KPIs).
Perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Qualifications

Required Education, Training, and Experience

Bachelor degree in a Biological science
2+ years of professional related experience with BS degree in Clinical laboratory experience in Microbiology and/or Molecular Biology.
In lieu of a bachelor's degree, 6+ years of related experience, defined above, is required.

Preferred Experience

Medical device industry experience a plus.
Customer facing experience preferred.
Networking or LIS/LIMS experience preferred.

Knowledge, Skills, and Abilities

Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
Ability to cooperate with others at all levels including leadership
Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
Effective written and verbal communication skills.
Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.
Knowledge of bioMérieux products and Salesforce is a plus.

Working Conditions

Ability to remain in stationary position, either sitting or standing, for prolonged periods.
Travel requirements include:
- Domestic travel: up to 10%
- International travel: less than 5%

The estimated salary range for this role is between $66,000 - $77,701 per year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves

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it support jobs in holladay, ut

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