Top 1 Service coordinator/dispatcher Jobs in Holland, Mi

Service Coordinator/Dispatcher
West Shore Services, Inc. —Allendale, MI
- From $19 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Service Coordinator/Dispatcher

West Shore Services, Inc.
Allendale, MI

Quick Apply

Job Details

Full-time
From $19 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
High school diploma or GED
Dispatching
Driver's License
QuickBooks
Multi-line phone systems

Full Job Description

Service Coordinator

West Shore Services, Inc. is looking for an organized, dependable, and customer-focused Service Coordinator to join our team. This position plays an important role in keeping our service department running efficiently and making sure our customers receive prompt, professional service.

The Service Coordinator will work closely with customers, service technicians, and management to coordinate service calls from the initial customer request through scheduling, completion, and invoicing.

What You’ll Do

Answer customer calls and determine their service needs.
Schedule and dispatch service technicians based on customer needs, technician availability, location, and urgency.
Communicate with customers regarding scheduling, service needs, job status, and follow-up.
Prepare and send customer quotes and follow up on outstanding quotes.
Coordinate preventative maintenance schedules and service appointments.
Receive check-in calls from technicians and provide their next assignments.
Support technicians with customer information, job details, scheduling changes, and other needs.
Monitor the dispatch schedule to maximize technician efficiency and capacity.
Review completed service work and prepare accurate customer invoices.
Enter and maintain customer, service, quote, and invoice information in company systems.
Maintain organized preventative maintenance and service records.
Follow up with customers and technicians to make sure work is completed and customer needs are addressed.
Assist with service-related reports and other administrative duties.
Provide backup support for the corporate phone system.
Perform other duties as assigned.

What We’re Looking For

High school diploma or equivalent required; additional education is a plus.
Previous customer service, dispatching, scheduling, service coordination, or office experience preferred.
Experience preparing quotes and invoices is a plus.
Professional and courteous telephone manner.
Strong communication and problem-solving skills.
Excellent organization and attention to detail.
Ability to multitask and prioritize competing demands.
Ability to determine the urgency of service requests and respond appropriately.
Strong follow-up and follow-through skills.
Comfortable working in a fast-paced office environment with frequent phone calls and interruptions.
Basic computer skills with experience using Microsoft Outlook, Excel, and Word.
Basic understanding of QuickBooks.
Ability to work independently while also being a strong team player.
Valid driver's license required.

Schedule

Full-time
40 hours per week
Monday–Friday
In-person position

Pay

Based on experience.

Benefits

401(k)
401(k) matching
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Life insurance
Paid time off

Why This Position Matters

The Service Coordinator is a key part of our service team. This person keeps customers informed, keeps technicians moving, and helps ensure service jobs are handled accurately from scheduling through invoicing. The right candidate will be someone who takes ownership, communicates well, stays organized, and follows through.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

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service coordinator/dispatcher jobs in holland, mi

Service Coordinator/Dispatcher

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