Top 57 Technical lead Jobs in Hollister Ca

Lead Technical Service Representative
LATICRETE International, Inc. —Salinas, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Quick Apply
9d
Lead, Parts Room Operations
S Martinelli and Company —Watsonville, CA
- $27.07 - $32.83 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Senior Manager, RBS (Continuous Improvement Leader)
PacSci EMC —Hollister, CA
- $125,160 - $232,440 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
Fleet Care Lead
Joby Aviation —Marina, CA
- $150,500 - $206,900 a year
- Full-time
- Engineering
- 8 years
- Mentoring
- Employee stock purchase plan
- Disability insurance
Food & Beverage Team Leader
Target —Hollister, CA
- $26.75 - $45.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
5d
AI Applications & Data Analytics Lead
Granite Construction Inc. —Watsonville, CA
- $95,753 - $175,018 a year
- Computer science
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Paid holidays
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Inbound Operations Team Leader (Early Morning Logistics Supervisor)
Target —Hollister, CA
- $26.75 - $45.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
5d
Lead ServiceNow Practitioner
Driscoll's, Inc. —Watsonville, CA
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
Product Manager - CAD Engineering Lead
Specialized —Morgan Hill, CA
- Full-time
- ERP systems
- System design
- Training & development
MDM Lead
Fixity Technologies LLC —Watsonville, CA
- $65 - $70 a year
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
Lead Oracle Fusion Cloud Admin
Driscoll's, Inc. —Watsonville, CA
- $132,000 - $168,000 a year
- Weekends as needed
- Computer science
- Oracle
- Computer Science
- Profit sharing
- Disability insurance
Quick Apply
5d
Service & Engagement Team Leader
Target —Watsonville, CA
- $25.00 - $42.50 an hour
- Weekends as needed
- 18 years or older
- Inventory management
- Mid-level
- Paid holidays
- Disability insurance
5d
Lead Care Manager
HEALTH ADVOCACY TEAM SUPPORT —Salinas, CA
- $25 - $30 an hour
- Full-time
- Clean driving record
- Computer literacy
- BLS Certification
- Mileage reimbursement
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General Merchandise Team Leader (Early Morning Logistics Supervisor)
Target —Watsonville, CA
- $25.00 - $42.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
5d
Flight Test Instrumentation Systems Lead
Joby Aviation —Marina, CA
- $171,200 - $234,300 a year
- Full-time
- Mentoring
- Software development
- Senior level
- Employee stock purchase plan
- Disability insurance
Executive Team Leader General Merchandise and Food Sales - Monterey County
Target —Watsonville, CA
- $83,200 - $130,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Aircraft Final Integration Manufacturing Engineering Lead
Joby Aviation —Marina, CA
- $137,400 - $188,900 a year
- Overtime
- 3 years
- Assembly
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Lead - Lathe / Mill turn
Kalman Manufacturing Inc —Morgan Hill, CA
- Full-time
- Bachelor of Science
- Mid-level
- High school diploma or GED
Quick Apply
Underground technician / lead foreman
Prime underground PipeLiners —Watsonville, CA
- $20 - $35 an hour
- Part-time
- Background check
- Construction site
- Mid-level
- On-the-job training
Quick Apply
8d
Production Line Leader
Mission Edge —Watsonville, CA
- $18 - $20 an hour
- Full-time
- Spanish
- Basic math
- English
Quick Apply
11d

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Lead Technical Service Representative

LATICRETE International, Inc. -
Salinas, CA

Quick Apply

Job Details

Full-time
9 days ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Vendor relationship building
Computer operation
Microsoft Excel
Microsoft Outlook
Team leadership
Computer literacy
Construction industry experience
Microsoft Teams
Leading team collaboration initiatives
Construction experience
Project leadership
Cross-functional communication

Full Job Description

Classification:

Salary

Job Description:

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits:

Medical
Dental
Vision
401k
Tuition reimbursement
13 paid holidays in addition to paid vacation and sick time
Flexible spending
Life Insurance, AD&D and Supplemental Insurance

This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.

POSITION SUMMARY

The Lead Technical Services Representative provides advanced technical services to both internal and external customers through phone calls, website chats, emails, etc and works to provide information on proper material selection, installation methods and supporting information. Additionally, the Lead Technical Service Representative helps train Technical Service Representatives and works with the Technical Service Managers/Supervisor to provide workload balances across the team and guidance on customer escalation. This position regularly interfaces with management and cross functionally to provide recommendations to drive improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties and responsibilities may be assigned, as necessary.

1. Customer Interactions (70%)

Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
Handle cases and inquiries above the Technical Services Representative I and II.
Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
Coordinate and participate in job site visits.
Update complaints in Salesforce as new information is attained.
Resolve complaints quickly and in a mutually beneficial manner.
Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.

2. Internal Support (20%)

Assist Supervisor to train Technical Services Representatives and assist with team workload balancing and customer escalations.
Maintain strong interface with other departments and make recommendations to management concerning staff and help drive process improvements.
Assist Supervisor to prioritize and allocate work: Delegate and allocate manageable goals to employees to support company priorities and drive results. Clearly define to team-members project responsibilities and performance expectations for long- and short-term work plans. Set clear priorities for team and individuals, including appropriate allocation of resources (time, money and people).
Support Technical Services training programs, as directed.

Create and update technical data sheets and technical advisories.
Review and approve technical literature, packaging, data sheets, and Marketing collateral.
Represent Technical Services ISO quality system reviews and audits.
Serve as a subject matter expert for Technical Services Representatives I and II.
Assist Technical Services Supervisor in ensuring performance goals and tasks are met with a constant eye on improvement.

4. Special Projects, Housekeeping, and Assignments (10%)

Assist Supervisor to manage associations with outside service vendors.
Participate in implementation or improvement initiatives associated with Technical Services.
Help design and implement procedures and online tools for vendor supplied products.
Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
Create and update FAQs for inclusion on website FAQ page.
Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 6 yrs. experience in construction industry.
Minimum of 4 yrs. of experience in Technical Services or comparable industry experience.
Experience with Salesforce and JD Edwards preferred.
Strong knowledge of architecture and construction methods.
Expert knowledge of LATICRETE product lines, applications, construction practices and materials.

Specialized Skills, Requirements and Experience:

Associates degree or equivalent work experience.
Demonstrated success solving complex issues.
Demonstrated success participating on cross functional project teams.
Leadership skills.
Strong interpersonal, written, and verbal communications skills.
Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.…) and Outlook.
Fluency in second language, preferred.
Team cooperation – maintain positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).

Physical Requirements:

Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
Push/pull: Must be able to push/pull 50 lbs.
Stand: Must be able to stand 20% of the day or more.
Sitting: Must be able to sit for 80% of the day or more.
Twisting/Bending: Must be able to twist/bend 25% of the day.
Squatting, climbing and/or crawling: 10% of the day

Travel Requirement:

Must be able to travel up to 30%

Quick Apply

Refine Your Search

technical lead jobs in hollister ca

Lead Technical Service Representative

Lead, Parts Room Operations

Senior Manager, RBS (Continuous Improvement Leader)

Fleet Care Lead

Food & Beverage Team Leader

AI Applications & Data Analytics Lead

Inbound Operations Team Leader (Early Morning Logistics Supervisor)

Lead ServiceNow Practitioner

Product Manager - CAD Engineering Lead

MDM Lead

Lead Oracle Fusion Cloud Admin

Service & Engagement Team Leader

Lead Care Manager

General Merchandise Team Leader (Early Morning Logistics Supervisor)

Flight Test Instrumentation Systems Lead

Executive Team Leader General Merchandise and Food Sales - Monterey County

Aircraft Final Integration Manufacturing Engineering Lead

Lead - Lathe / Mill turn

Underground technician / lead foreman

Production Line Leader

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POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

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