Top 26 Help desk Jobs in Holly Springs, Ms

IT Support Specialist (Corelle Brands)
Anchor Hocking —Byhalia, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
End User Support Analyst
Orgill Inc —Collierville, TN
- Google Workspace
- Mid-level
- Windows
Quick Apply
CNRG Specialist IT
Central Network Retail Group LLC —Collierville, TN
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
Quick Apply
8d
IT Support Specialist
Silver Hills Bakery —Rossville, TN
- Writing skills
- Mid-level
- Office
- Health insurance
- 401(k)
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CNRG Technical Support Specialist
Central Network Retail Group LLC —Collierville, TN
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- AD&D insurance
- Health insurance
Quick Apply
6d
VFD Technical Support Specialist
ABB Inc. —Byhalia, MS
- $52,500 - $84,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
8h
Field Services Specialist - Mississippi / Louisiana Area
NRT Technology Corp. —Mississippi
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Byhalia, MS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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End User Support Analyst
Orgill Inc —Collierville, TN
Ability to explain technical concepts to non-technical users. Associate's degree in Information Technology or a related field preferred; equivalent experience…
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MAA —Germantown, TN
Skill to clearly and concisely communicate verbally and in writing both technical and non-technical information. Appreciating the uniqueness of each individual.
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IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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IT Support Specialist (Corelle Brands)

Anchor Hocking -
Byhalia, MS

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
IT department experience

Full Job Description

Role Title: IT Support Specialist

Company Overview:

Anchor Hocking Company is a global industry leader in glass tabletop and houseware manufacturing. Since 1905, we have perfected preparation, presentation, and preservation in product categories such as dinnerware, food storage, drinkware, barware, bakeware, serveware, pantry, mix & measure, cutlery and more across iconic brands such as Corelle, Anchor Hocking, Corningware, and Chicago Cutlery.

We are one of the most recognizable glassware brands in the world. We do it by merging beauty, durability, and functionality. The results are products homes really need – made to use and made to last. All designed, marketed, and manufactured right here in the USA. Welcome to Anchor Hocking: discover the genius of utility.

Role Responsibilities:

As an IT Support Specialist at Anchor Hocking Company, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position combines responsibilities from Tier 1 and Tier 2 support, requiring both excellent customer service skills and technical expertise. Your primary duties will include but are not limited to:

Help Desk Support: Provide technical support to end-users, including diagnosing and resolving hardware and software issues.
Ticket Management: Receive, prioritize, and manage IT support requests through our ticketing system, ensuring timely resolution and excellent communication with end-users.
User Training: Assist end-users in understanding and utilizing IT systems, software applications, and hardware devices.
Password Resets: Handle password resets and account unlocks, adhering to security protocols.
Advanced Troubleshooting: Investigate and resolve more complex IT issues that require expertise beyond Tier 1 support.
Hardware and Software Maintenance: Perform hardware and software installations, updates, and upgrades as needed.
Network Support: Assist in maintaining and troubleshooting network infrastructure, including LAN/WAN connectivity and VPN configurations.
Endpoint Management: Manage and configure endpoint devices, ensuring security compliance and optimal performance.
Documentation: Maintain accurate records of IT assets, configurations, and support processes. Contribute information to knowledge base articles.
On-call Rotation: Will be expected to participate in a rolling on-call rotation.

Qualifications:

Education: An associate degree in information technology, computer science, or a related field is preferred but not required. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.
Experience: At least 1-3 years of combined experience in IT support roles that encompass both Tier 1 and Tier 2 responsibilities.
Technical Skills: Proficiency in troubleshooting hardware, software, and network issues. Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and Active Directory. Familiarity with Microsoft DHCP, DFS, DNS, and Print Management are a plus.
Customer Service: Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Team Player: Ability to work collaboratively in a fast-paced environment and assist team members as needed.
Problem-Solving: Strong problem-solving skills and the ability to adapt to new technologies and challenges.
Attention to Detail: Excellent attention to detail and a commitment to providing high-quality support.
Certifications: Relevant certifications or a willingness to obtain them is a plus.

Primary Location: Byhalia, MS Monday – Friday 8AM – 5PM, with possible after-hours as needed including on-call rotation.

Quick Apply

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help desk jobs in holly springs, ms

IT Support Specialist (Corelle Brands)

End User Support Analyst

CNRG Specialist IT

IT Support Specialist

CNRG Technical Support Specialist

VFD Technical Support Specialist

Field Services Specialist - Mississippi / Louisiana Area

Seasonal, Operations Technical Specialist (Part Time)

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