Top 28 Senior practice manager Jobs in Hollywood Fl

Associate Director, Healthcare Customer Care Operations
Chewy —Plantation, FL
- $137,500 - $245,000 a year
- Full-time
- 7 years
- PMP
- Master's degree
- Paid holidays
- Health insurance
8d
Director Physician Practice Operations, Primary Care
Baptist Health Medical Group —Coral Gables, FL
- $133,831.04 - $173,980.35 a year
- Spanish
- 7 years
- Primary Care
- Wellness program
- Health insurance
7d
Senior Project Manager, Practice Builder - Development Services
Kimley-Horn —Fort Lauderdale, FL
- Writing skills
- 11+ years
- Mentoring
- Profit sharing
- Health insurance
Associate Center Operations Director
Chen Medical Associates —Hallandale Beach, FL
- $83,638 - $119,482 a year
- Weekends as needed
- Microsoft Outlook
- Bachelor of Science
- English
- Opportunities for advancement
Senior Program Manager - Payment Operations - Healthcare
Chewy —Plantation, FL
- $118,500 - $207,000 a year
- Full-time
- Finance
- 8 years
- Analysis skills
- Paid holidays
- Health insurance
2d
Senior Project Manager, Practice Builder - Structures
Kimley-Horn —Miami, FL
- 11+ years
- Analysis skills
- Mentoring
- Profit sharing
- Health insurance
Senior Program Manager, Payment Operations - Payment Optimization
Chewy —Plantation, FL
- $118,500 - $207,000 a year
- Full-time
- Office
- Finance
- 8 years
- Paid holidays
- Health insurance
7h
Senior Project Manager/ Senior Practice Builder - Environmental
Kimley-Horn —Miami, FL
- Office
- Driver's License
- Project management
- Profit sharing
- Health insurance
Senior Project Manager, Practice Builder - Roadway
Kimley-Horn —Fort Lauderdale, FL
- Mentoring
- Senior level
- Professional Engineer
- Profit sharing
- Health insurance
Sr. Practice Manager
University of Miami —Miami, FL
- Full-time
- 5 years
- HIPAA
- Clinic experience
- Health insurance
- Dental insurance
HEALTHCARE LEADERSHIP - Jacksonville, FL
Chen Medical Associates —Pembroke Pines, FL
- $20.20 - $28.83 an hour
- Multiple hires
- BLS Certification
- Mid-level
- 3 years
- Opportunities for advancement
Senior MEP Forensic Project Manager, Practice Builder
Kimley-Horn —Miami, FL
- Office
- Mentoring
- Senior level
- Profit sharing
- Health insurance
Senior Project Manager, Practice Builder - Solid Waste and Landfill
Kimley-Horn —Miami, FL
- Mentoring
- Senior level
- Professional Engineer
- Profit sharing
- Health insurance
Senior Manager Patient Access
National Spine and Pain Centers —Miami, FL
- OSHA
- 5 years
- HIPAA
Quick Apply
9d
Senior Director, Operations, Jackson Memorial Hospital
Jackson Health —Miami, FL
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
Quick Apply
Sr. Manager – Grants Management (Gov't Sector Services Practice)
EisnerAmper LLP —Fort Lauderdale, FL
- $115,000 - $165,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- 5 years
- Finance
Sr. Manager, Business Operations (Clinical)- HYBRID
University of Miami —Miami, FL
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Neurology
- Health insurance
- Dental insurance
Sr. Clinical Program Coordinator
University of Miami —Miami, FL
- Full-time
- HIPAA
- Research
- Mid-level
- Health insurance
- Dental insurance
3d
Sr. Manager, Patient Access (H)
University of Miami —Coral Gables, FL
- Full-time
- 5 years
- Clinic
- Bachelor's degree
- Health insurance
- Dental insurance
Sr. Department Administrator, Clinical (H)
University of Miami —Miami, FL
- Full-time
- 5 years
- University
- Bachelor's degree
- Health insurance
- Dental insurance

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Associate Director, Healthcare Customer Care Operations

Chewy -
Plantation, FL

Apply Now

Job Details

Full-time
$137,500 - $245,000 a year
8 days ago

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Flexible spending account
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Performance monitoring
Team member evaluation
Managing teams in a customer support role
Procedural guides
Standard Operating Procedures (SOPs) implementation
Workflow management (operations management method)
Large-scale organizational change management
Coaching
Operations transformation
Frontline customer support management
Leadership development
Team development
Bachelor's degree
Management reporting
Operational excellence initiatives
Process improvement planning
Cross-functional collaboration
Cross-functional team management
Standard operating procedures (SOPs)
Call center management
Cross-functional communication
Analytics

Full Job Description

Job Description:

Our Opportunity

Chewy is seeking a strategic and results-driven Associate Director, Healthcare Customer Care Operations to lead and improve Healthcare Customer Care line of business operations. This position will serve as a single-threaded operations leader for a Healthcare Customer Care business line, responsible for driving the end-to-end success of operations and operational strategy that support pet parents, business partners and external teams.

This position serves as the single-threaded operations owner for a Healthcare Customer Care business line with accountability for day-to-day operational performance, frontline leadership effectiveness, workforce engagement, operational KPIs, and the development and execution of 12 to 18-month operational strategies. This leader owns business outcomes, operational health, and organizational readiness, not simply the coordination of cross-functional initiatives.

Operational Leadership and Organizational Development

Develop and coach Operations Managers and Team Managers to improve leadership capability, execution consistency, accountability, and business acumen.
Build leadership operating rhythms that improve inspection, coaching, communication, and performance management.
Drive employee engagement strategy across leaders and frontline teams while creating communication mechanisms that improve alignment and execution.
Ensure operational leaders are developing the behaviors, capabilities, and decision-making expected of future organizational leaders.
Establish a culture focused on operational excellence, ownership, continuous improvement, and customer obsession.
Oversee the integration and continuous improvement of SOPs to support consistent and compliant support services.

Performance Monitoring and Optimization

Own the operational scorecard for the business line, establishing KPIs, leading performance reviews, identifying operational trends, and driving accountability for business outcomes across quality, customer experience, productivity, labor efficiency, compliance, and employee engagement
Use performance data to drive strategic adjustments and foster continuous improvement.

Operational Excellence & Business Leadership

Develop and execute the operational strategy for a Healthcare Customer Care line of business, translating enterprise priorities into measurable operational outcomes.
Design operating mechanisms, leadership routines, business reviews, and standard operating models that improve execution consistency across the organization.
Own the operational roadmap, including priorities, milestones, organizational readiness, KPI achievement, and operational maturity over a 12–18 month planning horizon.
Identify and define operational process improvements to improve customer experience and drive operational efficiency.
Lead operational assessments to identify workflow, process, staffing, tooling, and customer experience opportunities that improve performance and scalability.

Cross-Functional Partnership and Stakeholder Engagement

Represent Healthcare Customer Care Operations with Product, Technology, Compliance, Clinical, Workforce Management, Finance, and Merchandising partners to influence priorities, remove operational barriers, and ensure enterprise initiatives are executable within frontline operations.
Present operational updates, insights, and strategic recommendations to senior leaders.
Build trust and influence across the organization through data-driven storytelling and aligned vision.

Business Scaling and Innovation

Lead large-scale change initiatives that support growth and evolving customer needs.
Identify opportunities to leverage technology and automation to improve efficiency and service delivery.
Drive the expansion of customer care capacity while maintaining quality and compliance standards.

Compliance and Risk Management

Ensure all operations are compliant with healthcare regulations, privacy laws, and business policies.
Proactively identify risks and develop mitigation strategies to protect business continuity and service quality.

What You’ll Need

7+ years of progressive leadership experience within contact center operations, customer care operations, or business operations, including experience leading leaders in complex, high-volume environments.
Demonstrated experience owning operational strategy while delivering day-to-day business results.
Experience developing operational scorecards, KPIs, leadership operating mechanisms, and continuous improvement initiatives.
Proven success building high-performing leadership teams and driving organizational effectiveness through coaching and talent development.
Experience leading large-scale operational change initiatives across cross-functional partners.
Expertise in developing SOPs, optimizing workflows, and implementing continuous improvement frameworks
Exceptional communication skills, including experience influencing executive leadership
Strong analytical and strategic thinking with proficiency in performance measurement and KPI development
Bachelor’s degree required; Master’s in Business, Healthcare Administration, or related field preferred
PMP, Six Sigma, or Lean certification a plus

The base salary range for this role is $137,500 - $245,000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

senior practice manager jobs in hollywood fl

Associate Director, Healthcare Customer Care Operations

Director Physician Practice Operations, Primary Care

Senior Project Manager, Practice Builder - Development Services

Associate Center Operations Director

Senior Program Manager - Payment Operations - Healthcare

Senior Project Manager, Practice Builder - Structures

Senior Program Manager, Payment Operations - Payment Optimization

Senior Project Manager/ Senior Practice Builder - Environmental

Senior Project Manager, Practice Builder - Roadway

Sr. Practice Manager

HEALTHCARE LEADERSHIP - Jacksonville, FL

Senior MEP Forensic Project Manager, Practice Builder

Senior Project Manager, Practice Builder - Solid Waste and Landfill

Senior Manager Patient Access

Senior Director, Operations, Jackson Memorial Hospital

Sr. Manager – Grants Management (Gov't Sector Services Practice)

Sr. Manager, Business Operations (Clinical)- HYBRID

Sr. Clinical Program Coordinator

Sr. Manager, Patient Access (H)

Sr. Department Administrator, Clinical (H)

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Our Opportunity

Operational Leadership and Organizational Development

Performance Monitoring and Optimization

Cross-Functional Partnership and Stakeholder Engagement

Business Scaling and Innovation

Compliance and Risk Management

What You’ll Need

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