Top 62 Center manager Jobs in Holyoke, Ma

Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Chief Quality Control Inspector - 2nd Shift
VSE AVIATION —Bloomfield, CT
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quality Assurance Inspector II, MRO
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- English
- Mid-level
Machinist IV- 1st & 2nd Shift (CNC Campbell Grind or CNC Turn)
VSE AVIATION INC (US) —Bloomfield, CT
- Full-time
- Background check
- English
- 3 years
Machinist I-Honing
VSE AVIATION —Bloomfield, CT
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
Clinical Program Manager
Center for Human Development —Springfield, MA
- $68,000 - $70,000 a year
- CPR Certification
- Master of Social Work
- 5 years
Quick Apply
9d
Program Manager
Center for Human Development —Chicopee, MA
- $60,000 a year
- Mid-level
- Residential
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
MA Flash Car Wash District Manager
BALISE MOTOR SALES COMPANY —Springfield, MA
- $85,000 - $120,000 a year
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Collections Registrar
Smith College —Northampton, MA
- $52,845.22 - $71,496.48 a year
- Full-time
- 5 years
- Mid-level
- University
Assistant Transportation Manager
Martin Brower —Enfield, CT
- $90,688 - $113,360 a year
- Full-time
- Master's degree
- High school diploma or GED
- Bachelor's degree
Quick Apply
2d
Nurse Manager - Infusion Center
Holyoke Medical Center —Holyoke, MA
- $6,936 - $11,908 a month
- Full-time
- Nursing
- RN License
- Bachelor of Science
18h
Contact Center Representative
UMassFive College Federal Credit Union —Hadley, MA
- $20.50 - $30.76 an hour
- Full-time
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Children
- Profit sharing
- Disability insurance
Quick Apply
Area Manager
TOTAL WELLNESS CENTERS LLC —Holyoke, MA
- $100 - $120 a day
- Full-time
- Clinic
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Call Center Agent
Westfield Bank —Westfield, MA
- $25.92 - $38.88 an hour
- Full-time
- Research
- High school diploma or GED
- Analysis skills
15h
FVP - Cash Management Group
PeoplesBank —Holyoke, MA
- $175,000 - $200,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
Service Center Manager
Valvoline Instant Oil Change —Chicopee, MA
- Full-time
- Basic math
- Mid-level
- Ability to climb stairs
- Paid training
- Paid holidays
Innovation Content Expert (Business)
Barrow Wise Consulting —Hadley, MA
- $80,000 - $140,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Health insurance
- Paid time off
Quick Apply
Banker - High St. - Holyoke, MA
PeoplesBank —Holyoke, MA
- $22.00 - $22.75 an hour
- Extended hours
- Computer literacy
- Basic math
- Office
- On-the-job training
Billing Clerk
National Ambulance —Springfield, MA
- Office
- High school diploma or GED
- Typing
Specimen Technician - Hospital
Quest Diagnostics —Holyoke, MA
- $21.09 - $23.09 an hour
- Overtime
- Hospital
- Research
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
10d

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center manager jobs near holyoke, ma

Practice Manager, Central Intake Call Center

BEHAVIORAL HEALTH NETWORK INC -
Springfield, MA

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Job Details

$97,500 a year

Qualifications

Word processing
Master's degree
Supervising experience
Working with individuals with mental health conditions
Data collection
Experience working with individuals with substance use disorders

Full Job Description

Practice Manager, Central Intake Call Center

The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams.

The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with organizational goals and best practices.

What you will do:

Ensures customer service excellence in individuals served scheduling, Crisis, SUD, and Mental health call handling, and facilitates effective connections to care.
Collaborates with program management and intake supervisors to support efficient, timely, and high-quality BHN service delivery.
Improves access to care by efficiently routing individuals to available clinicians and reducing wait times.
Manages telephone and voicemail systems in a timely, professional, and welcoming manner.
Maintains knowledge of insurance carriers and oversees collection of copayments and self-pay processes.
Manages and maintains telephone and voicemail systems, in a timely and welcoming manner, addressing individual served concerns/complaints timely.
Reassigns and addresses phone tree needs during emergent situations, inclement weather, and site closures.
Assists with scheduling, reassigning clinicians, and addressing scheduling needs in collaboration with CBHC & BHUC staff.
Demonstrates knowledge and understanding of all workflows and processes of the division. Implements change when needed.
Monitors and evaluates key operational metrics to ensure alignment with organizational and divisional expectations, including access scheduling, call standards, KPI’s, and contractual requirements of CBHC & BHUC programs.
Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination and customer service excellence from all staff.
Leverages performance data and KPIs to enhance access to care and enable staff to adjust practices based on client needs
Manages remote hybrid staff efficiently, ensuring productivity, accountability, and compliance with organizational standards.
Provides quality assurance oversight, ensures timely correction of staff errors, and addresses complaints efficiently, develops performance improvement plans when standards are not met.
Trains, coaches, and mentors staff on workflows, policies, corrective action plans (CAPs), performance improvement plans (PIPs), and documentation standards per BHN guidelines.
Works to improve individuals served satisfaction and experience.

What you will bring:

Master’s Degree in Human Services, Public Health, Business Administration, Organizational Psychology, or related field required.
Minimum 3 years’ call center or intake experience.
Minimum 2 years’ previous supervisory experience required.
Minimum 3 years’ experience in the mental health/substance use field.
Excellent verbal and written communication skills.
Experience and/or training (or willingness to learn) working with individuals with co-occurring mental health and Substance Use Disorders (SUD).
Must have broad knowledge of mental illness.
Must have familiarity with collecting and organizing data from various sources, internet, word processing and email systems.
Demonstrates willingness and ability to treat challenging and diverse populations.
Demonstrates cultural competence in dealing with individuals with a variety of different cultural backgrounds.

PAY RANGE: $75,000 - $97,500 per year

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

center manager jobs in holyoke, ma

Practice Manager, Central Intake Call Center

Chief Quality Control Inspector - 2nd Shift

Quality Assurance Inspector II, MRO

Machinist IV- 1st & 2nd Shift (CNC Campbell Grind or CNC Turn)

Machinist I-Honing

Clinical Program Manager

Program Manager

MA Flash Car Wash District Manager

Collections Registrar

Assistant Transportation Manager

Nurse Manager - Infusion Center

Contact Center Representative

Area Manager

Call Center Agent

FVP - Cash Management Group

Service Center Manager

Innovation Content Expert (Business)

Banker - High St. - Holyoke, MA

Billing Clerk

Specimen Technician - Hospital

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