PURPOSE OF THE JOB: The Assistant Thrift Store Manager is responsible for assisting the Thrift Store Manager with the day-to-day operational management of the Homer Thrift Store, including but not limited to staff and volunteer supervision; team building; customer service; merchandise pricing; financial oversight and cash handling procedures; donations processing; and visual merchandising. The Assistant Manager will also ensure the constant availability of quality items for sale within a clean, well-organized shop that appeals to customers.
Essential Functions and Responsibilities:
- Respectful, welcoming, and friendly customer service.
- Serve as acting Thrift Store Manager when assigned or as needed when the Manager is out of the office or away for vacation, and/or on sick leave.
- Abide by confidentiality required by SPHH.
- Assist in the development and implementation of written procedures for store operations, including opening and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
- Supervise the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, steaming, displaying, and disposing of donated items. The Assistant Manager is also in charge of pricing items.
- Ensure that all sales transactions (cash, credit cards) are handled properly and in line with Homer Thrift’s cash handling procedures and credit card compliance standards.
- Maintaining clean work areas and safe working conditions within the Thrift Store building, grounds and storage area (Conex).
- Assisting with scheduling and training staff and volunteers and documentation of volunteer hours.
- Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures.
- Participate in staff meetings and trainings as needed.
- Assists with other work responsibilities as assigned by the Thrift Store Manager and/or Executive Director.
Necessary Skills and Experience:
- Demonstrates leadership abilities.
- Good customer service and interpersonal skills.
- Ability to work independently and as a team member.
- Strong organizational skills.
- Commitment to contributing toward a positive work environment.
- Ability to work cooperatively with people of all backgrounds, including both customers and employees affected by mental illness or addictions.
- Ability to model non-violent behavior.
- Keep abreast of new and innovate merchandising and display ideas.
- Must be able to deal with an often times emotionally charged public and carry a fast paced and changing workload which at times can be stressful.
Preferred:
- 2 or more years retail supervision or management experience.
- Knowledge and/or experience with Square POS machines.
- Demonstrated skills and working knowledge of computers, internet, Microsoft Office suite of applications, including Excel and Word.
Benefits:
- Generous PTO.
- 403(B) optional retirement plan with opportunity for cash match.
- SPHH paid Vision and Dental insurance.
- Employee Assistance Program
Protects program integrity and confidentiality by adhering to all confidentiality requirements including but not limited to SPHH’s internal policies, and local, state, and federal law requirements of common sense necessary to protect the safety, dignity and privacy of persons seeking or receiving services.
Working Conditions: Periodic exposure to situations where individuals may be a danger to themselves or others. Exposure to cigarette smoke, bodily fluids, spills, chemicals and cleaning agents, broken glass, etc. Exposure to outdoor elements including snow, ice, and rain. Exposure to communicable diseases.
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to stand and talk, or hear; use hands, and fingers to handle, feel, or operate objects, tools, or controls; and reach with hands, and arms.
- Lift up to 50 lbs.
- Ability to be on feet most of the workday except for breaks and lunch.
Machines and Equipment Used: Standard office and retail sales equipment and household cleaning tools (vacuum cleaners, etc.).
Relationship With Other People: Cooperates and interacts with all SPHH’s staff and volunteers and community service agencies with dignity and tact. Will not engage in intimate relationships with a person seeking or receiving services from SPHH. Models nonviolent behavior.
Supervised By: Thrift Store Manager
Positions Supervised: Thrift Store Sales Associates and Volunteers with direction from Thrift Store Manager and/or Executive Director.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Shift:
People with a criminal record are encouraged to apply
Work Location: In person
