Top 747 Patient services representative Jobs in Hometown

Healthcare Customer Service Representative
Wolcott, Wood and Taylor Inc. —Chicago, IL
- $22 - $24 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Medical Office Secretary/ Medical Office Assistant
Cardiothoracic & Vascular Surgical Associates, S.C. —Elk Grove Village, IL
- $21 - $25 an hour
- Full-time
- Vital signs
- Surgery
- Medical office experience
- Health savings account
- Health insurance
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Patient Service Representative I
UROPARTNERS LLC —Chicago, IL
- $18 - $25 an hour
- PRN
- Spanish
- OSHA
- HIPAA
- Health savings account
Quick Apply
Patient Care Coordinator - Eye Doctor
City Staffing —Chicago, IL
- $21 - $22 an hour
- 8 hour shift
- EMR systems
- In-person
- Communication skills
- Health insurance
- Vision insurance
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7d
Patient Care Coordinator
Great Lakes Dental Partners LLC —Chicago, IL
- $20 - $23 an hour
- Full-time
- Dental office
- Patient care
- Organizational skills
- Paid parental leave
- Paid holidays
Quick Apply
Patient Service Rep I – Main Hospital, 0.5, 2nd shift
Advocate Aurora Health —Oak Lawn, IL
- $20.80 - $31.20 an hour
- Part-time
- CPR Certification
- Hospital
- Computer literacy
2d
Receptionist Outpatient Behavioral Health
Relief Mental Health —Orland Park, IL
- $20 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
2d
Unit Secretary3p-1130pm
Aya Healthcare —Chicago, IL
- $17 - $20 an hour
- Rotating weekends
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
1d
Patient Care Coordinator - Associate
CGT Aesthetics —Evergreen Park, IL
- $17 - $20 an hour
- Part-time
- Customer service
- Clinic
- US work authorization
- Health insurance
- 401(k)
Quick Apply
10d
Patient Service Representative - Dermatology Full time Days
Northwestern Memorial Healthcare —Chicago, IL
- $18.64 - $26.10 an hour
- Full-time
- Bilingual
- Background check
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
Quick Apply
8d
Weekend PartTime Pediatric Office Front Desk Receptionist
Pediatrics On Demand Inc —Oak Lawn, IL
- $18 - $20 an hour
- Part-time
- Basic math
- English
- High school diploma or GED
Quick Apply
Service Rep Primary Care Berwyn
Loyola Medicine —Berwyn, IL
- $18.00 - $24.44 an hour
- Full-time
- Primary Care
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
2d
Receptionist - Full-time - Monday-Friday, 10AM - 630PM
Kindred Hospital Chicago North —Chicago, IL
- $16.00 - $20.29 an hour
- Full-time
- English
- High school diploma or GED
- Travel
- Health savings account
- Health insurance
2d
Guest Relations Associate
Hospital: Rush University Medical Center —Chicago, IL
- $16.48 - $25.96 an hour
- 8 hour shift
- 18 years or older
- High school diploma or GED
- SharePoint
7d
Medical Front Desk Receptionist
Midwest Orthopaedics at RUSH —Chicago, IL
- $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
- Commuter assistance
- Health savings account
Quick Apply
Patient Services Representative
Wellness Homes of Chicago —Chicago, IL
- $20 - $25 an hour
- Google Workspace
- HIPAA
- Mid-level
9d
Patient Access Representative I
Endeavor Health —Chicago, IL
- $19.89 - $28.84 an hour
- Full-time
- Anatomy knowledge
- Computer literacy
- Inpatient
- Free parking
- Wellness program
Receptionist - ACCESS Grand Boulevard
ACCESS Community Health Network —Chicago, IL
- $17 - $20 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
6d
Health Clerk - Part-Time
Community Consolidated School District 146 —Tinley Park, IL
- Part-time
- Office
- High school diploma or GED
- CNA
- Vision insurance
Patient Service Representative - Ophthalmology Full-time
Northwestern Memorial Healthcare —Chicago, IL
- $18.64 - $26.10 an hour
- Full-time
- Bilingual
- Background check
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
Quick Apply

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Healthcare Customer Service Representative

Wolcott, Wood and Taylor Inc. -
Chicago, IL

Apply Now

Job Details

Full-time
$22 - $24 an hour

Qualifications

High school diploma or GED
Data interpretation

Full Job Description

Job Title: SBO Customer Service Specialist

Healthcare Customer Service Experience Preferred and Bilingual is a preference.

Reports to: Director of SBO

Position Summary:

The Self-Pay Billing Office (SBO) & Customer Service unit is responsible for responding to all incoming inquiries from patients, departments, various billing agencies and other external inquiries. The representative in this team has frequent contact with patients, Patient Financial Services staff, clinic and hospital staff and management, and managers, as well as billing and professional fee and collection services vendors.

The SBO Customer Service Specialist has a thorough knowledge of WWT & UI Health insurance contracts as the unit deals regularly with complex policy and procedural issues that involve contract compliance regarding HMO, PPO and government payers. Negotiates prompt payment discounts, sets up payment plans according to departmental guidelines, and has a working knowledge of the organization’s discount and charity policy. Provides relevant information to mitigate escalation and 2nd level disputes.

This position will process all customer service inquiries and follow-ups with quality, compassion and assertiveness. Performs analysis to take appropriate action on information or documents received. Meets WWT & UI Health guidelines, government and HIPAA policies and procedures by utilizing multiple databases and applications. Applications and Databases consist of: Epic, DataArk (McKesson), Availity, MEDI, On-BaseMS Outlook, MS Excel, MS Word, Medicare Connex, One Source and other payer websites.

Essential Duties and Responsibilities:

Handles all customer service in-bound call queues for collections, payments, and disputes
Ensure service levels are met and abandonment rates and RONAs are kept to a min.
Answers patient concerns regarding the balance inquiries, itemized bill requests and questions about their statements.
Assist patients with understanding their balance of statements and provide the available payment option that best suits their needs.
Provides first level financial assistance screening for patients that may qualify for Medicaid coverage or charity care including creating cases for FCMU follow up.
Updating patient demographics such insurance coverage, address, employer or covered member information.
Prepares accounts for resubmission of claims to insurance payers when applicable.
Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.
Ensures accurate billing practices on patient accounts were applied
Resolves operational statement hold reasons such as missing address or zip code, credit balances, unbilled coverages, etc.
Research and resolve a minimum of 25 accounts or guarantor accounts daily from WQ’s for DNBI, Fin. Assist screening, coverage changes, etc.
Responds to patient inquiries/concerns received by telephone or mail within 48 hours not to exceed 30 days of receipt.
Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.
Research and processes accounts subject to bankruptcy regulations or legal actions.
Running individual time log reports to ensure effective time management and efficiency.
Other duties as assigned

Knowledge, Skills & Abilities

Previous call center or customer service experience in the medical field required.
Working knowledge of Epic is preferred.
Demonstrate an in-depth understanding of all aspects of billing procedures consistent with those performing insurance follow-up activities both hospital and professional billing environment
Working knowledge of insurance billing requirements, UB04 and HCFA 1500 claim forms, EOBs, Workers’ Compensation, Personal Injury, HMOs, PPOs, MCO, Medicare, Medicaid and compliance program regulations.
Basic understanding of CPT, ICD, DRG, and HCPC codes.
Excellent interpersonal, verbal, and written communication skills
Ability to demonstrate cultural sensitivity and a respectful, courteous and professional manner in all interactions
Ability to balance assertiveness with compassion, empathy and patience for the patient and others
Ability to effectively handle difficult customer situations on the phone and de-escalate the situation.
Critical thinking and use good judgment in decision making.
Good analytical and organizational skills
Motivated individual with a positive outlook and exceptional work ethic
Ability to consistently follow direction, processes and written procedures
Thorough knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation with standard keyboard skills
Computer software skills (i.e. Microsoft Applications and E-mail, etc.)
Thorough understanding of HIPAA rules and regulations
Bi-lingual Spanish-speaking a preferred not required
Self-starter with strong sense of ownership, assertive follow-through and orientation toward results.

Education/Experience:
High School diploma or equivalent required. Experience should demonstrate expert level knowledge of analyzing and resolve complex problems in a quick and effective manner. Must have the ability to analyze and interpret data, good problem-solving skills and initiative. Experience should also demonstrate the use of effective communication skills with patients and staff; demonstrate proper telephone techniques and etiquette; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues and uses personal experiences to model and teach within organizations standards.

Apply Now

Refine Your Search

patient services representative jobs in hometown

Healthcare Customer Service Representative

Medical Office Secretary/ Medical Office Assistant

Patient Service Representative I

Patient Care Coordinator - Eye Doctor

Patient Care Coordinator

Patient Service Rep I – Main Hospital, 0.5, 2nd shift

Receptionist Outpatient Behavioral Health

Unit Secretary3p-1130pm

Patient Care Coordinator - Associate

Patient Service Representative - Dermatology Full time Days

Weekend PartTime Pediatric Office Front Desk Receptionist

Service Rep Primary Care Berwyn

Receptionist - Full-time - Monday-Friday, 10AM - 630PM

Guest Relations Associate

Medical Front Desk Receptionist

Patient Services Representative

Patient Access Representative I

Receptionist - ACCESS Grand Boulevard

Health Clerk - Part-Time

Patient Service Representative - Ophthalmology Full-time

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