Top 11 Help desk analyst Jobs in Homewood, Al

Service Desk Analyst
PS Logistics Shared Services, LLC —Birmingham, AL
- Weekends as needed
- Research
- Mid-level
- Flatbed truck
Quick Apply
Help Desk / Service Desk Analyst III 4P/767
4P Consulting Inc. —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst III - Engineering Applications
Quanta Power Solutions, LLC —Birmingham, AL
- Full-time
- Computer Science
- 5 years
- Windows
- Paid holidays
- Health insurance
6d
Help Desk Analyst III - Engineering Applications
Quanta Services —Birmingham, AL
- Computer Science
- 5 years
- Windows
- Paid holidays
- Health insurance
7d
Epic Products Analyst
Baptist Health —Homewood, AL
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
- Paid parental leave
- Loan repayment program
3d
Encompass Admin & Mortgage Systems Manager
FirstBank —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply

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IT Support I
Motion Industries (MOT) —Birmingham, AL
Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion’s IT infrastructure and…
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Hybrid Helpdesk / Field Technician
DealerIT —Birmingham, AL
Provide technical support via help desk systems, resolving user issues related to hardware, software, and network connectivity. IT support: 2 years (Preferred).
$40,000 - $60,000 a year
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9h

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Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
$17 - $21 an hour
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7d
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
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Service Desk Analyst

PS Logistics Shared Services, LLC
Birmingham, AL

Quick Apply

Job Details

Full-time

Qualifications

Vendor relationship building

Full Job Description

Company Description

Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our competition. Our business is growing exponentially and we require the best to help us continue on our path of success. Join our team and be a part of the future of the industry.

We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation.

Job Description

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for new equipment, end-point applications and other related services. They will research root cause and resolve technical problems with end point devices and applications. This person will work in collaboration with other areas in IT to resolve enterprise-level system and application issues effecting end-users/endpoints. Respond to emails, phone calls, requests or problems reported via the ticketing system and in-person requests for technical support. This candidate will also manage the inventory of P&S’ IT related equipment by tracking, documenting, and keeping an accurate count of on hand equipment as well as what is in the field. They will also manage relationships with a variety of vendors to purchase needed hardware and software for the company.

Qualifications

Essential Duties and Responsibilities, include but are not limited to:

Supports users/user groups on most aspects of user reported problems including software and hardware in a multiplatform environment.
Analyze, troubleshoot, diagnose, and repair hardware and software issues.
Assist in user management with Active Directory, Office365, Concur, DialPad and other platforms.
Will be required to assist with projects that are periodically assigned.
To triage a ticket fully until completion or needed escalation.
Participate in an on-call rotation to support after hour operations of the business.
The ability to travel if the need arises to support users at multiple locations.
Inventory and label company IT assets and document changes to them throughout their lifecycle.
Maintain asset documentation in a secure location that is accessible to appropriate IT personnel.
Document and control company software applications, licensing, and assist in tracking implementation of those licenses.
Prepare purchase requisitions for new hardware and software assets, including acquiring vendor quotes.
Purchase IT hardware and software assets, managing the approval and acquisition process.

Additional Information

A successful Service Desk Analyst must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Service Desk Analyst must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

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Refine Your Search

help desk analyst jobs in homewood, al

Service Desk Analyst

Help Desk / Service Desk Analyst III 4P/767

Help Desk Analyst III - Engineering Applications

Help Desk Analyst III - Engineering Applications

Epic Products Analyst

Encompass Admin & Mortgage Systems Manager

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