Top 254 It support Jobs in Homewood, Il

Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Service Engineer - On-site
CodexIT —Chicago, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- 401(k)
Quick Apply
Data Center Technician
Allied Onesource —Chicago, IL
- $58,000 - $62,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
9d
Remote Service & Support Technician
Nephrology Associates of Northern Illinois and Indiana —Merrillville, IN
- $48,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Senior Desktop Support Analyst
Revolution Technologies, LLC —Chicago, IL
- $25 - $36 an hour
- Full-time
- 7 years
- Software troubleshooting
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
IT Tech I
Wind Creek Chicago —East Hazel Crest, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
IT Support Associate II
Amazon.com Services LLC —Matteson, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
Onsite Technical Coordinator
IntelliSource —Matteson, IL
- $30 - $33 an hour
- Overtime
- 18 years or older
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Markham, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Ability to stand for extended periods
- Paid parental leave
- Health insurance
Enterprise Technology Engineer
bp —Chicago, IL
- $87,000 - $107,000 a year
- Full-time
- Azure
- 5 years
- Pass drug screening
- Paid parental leave
- Paid holidays
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
4d
Entry Level IT Generalist
dbHMS —Chicago, IL
- $18 - $25 an hour
- Hybrid work
- Office
- Windows
- Organizational skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
IT Help Desk Technician
Dubak Electrical —La Grange, IL
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Profit sharing
- Paid training
Quick Apply
1d
IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field
Amazon.com Services LLC —Markham, IL
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
12d
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
Desktop Support Tech I
Powers Health —Munster, IN
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Wellness program
- Health savings account
IT Technician (Level 1-2)
Kaleidoscope —Chicago, IL
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Retirement plan
IT Support Technician
Lawndale Christian Health Center —Chicago, IL
- $45,344 - $53,456 a year
- Full-time
- Associate's degree
- Communication skills
- Entry level
- Paid holidays
- Health insurance
HelpDesk Analyst
Clarity Partners LLC —Chicago, IL
- $50,000 - $60,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
2d

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it support jobs near homewood, il

Service Desk Manager/Supervisor - IT Support

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$40 - $60 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Optimizing workflow processes
Desktop support
Managing technical support teams
Team member evaluation
Content creation for technical audiences
IT management
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Shift management
Frontline customer support management
Team development
Supervising experience
Bachelor's degree
Desktop (troubleshooting support)
IT support
Mentoring
Technical writing
Desktop administration
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Team building
Performance evaluation

Full Job Description

Position: Service Desk Process Analyst - Shift Supervisor

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift & Schedule Details (using the Pitman Rotation Schedule 2/2/3): 24/7 environment with 12 hours shifts

Job Summary

We are looking to hire a Service Desk Process Analyst Shift Supervisor to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serve as the primary escalation point during their shift, and lead communications during major incidents.

Ideal Candidate Profile

The ideal candidate has supervised teams across the full spectrum of end-user IT support, not just one narrow function. They understand how a service desk call can become a desktop dispatch, how a new hire onboarding request flows through provisioning and asset management, and how these handoffs break down without clear communication and process. They've seen work from multiple angles and can coach analysts across all of these functions, not just the one they came from.

Calm, Clear Communicator Under Pressure

This role will be the voice of IT during major incidents. Supervisors draft and send written and verbal communications to the entire organization in real time during a major incident. Candidates must show they can:

1. Translate technical details into clear, jargon-free written updates for both business stakeholders and mass communications to the entire organization

2. Communicate confidently with both technical subject matter experts and executive leadership

3. Stay composed and precise when urgency is high and information is incomplete

Developer of People

Our team members are capable but have lacked consistent guidance. We don't need someone who monitors dashboards and tells people to work harder. We need someone who works alongside the team and coaches. Candidates must show they can:

1. Observe work patterns, identify skill gaps, and provide hands-on coaching and mentoring

2. Listen to challenges and remove obstacles that slow the team down

3. Hold people accountable through support and conversations, not just metrics

4. Invest in growing each analyst's capabilities over time

Team Oriented Problem Solver

Individual metrics don't move the needle if the team isn't succeeding together. We need supervisors who think beyond their own shift. Candidates must show they can:

1. Identify opportunities to optimize how work flows across shifts (e.g., tasks that can be completed overnight when call volumes are low)

2. Proactively seek additional responsibilities that benefit the overall operation

3. Share insights and improvements across shifts and support groups rather than working in a silo

Thank you,

Pay: $40.00 - $60.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT management: 4 years (Required)
Shift management: 4 years (Required)
IT support: 4 years (Required)
Mentoring: 4 years (Required)
Desktop support: 5 years (Required)

Location:

Chicago, IL 60612 (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in homewood, il

Service Desk Manager/Supervisor - IT Support

Service Engineer - On-site

Data Center Technician

Remote Service & Support Technician

Senior Desktop Support Analyst

IT Tech I

Entry Level IT Support Specialist

IT Support Associate II

Onsite Technical Coordinator

IT Support Associate II, Ops Tech Solutions (OTS)

Enterprise Technology Engineer

Helpdesk Analyst

Entry Level IT Generalist

IT Help Desk Technician

IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field

IT HELP DESK TECHNICIAN

Desktop Support Tech I

IT Technician (Level 1-2)

IT Support Technician

HelpDesk Analyst

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