Top 9 Assistant front office manager Jobs in Honolulu, Hi

Guest Services Supervisor
Alohilani Resort Waikiki Beach —Honolulu, HI
- $27.18 - $31.98 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Executive Assistant, Strategic Communications
Hawaii Community Foundation —Honolulu, HI
- $69,600 - $76,560 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
GUEST SERVICE REPRESENTATIVE I (FULL-TIME w/BENEFITS) -NAVY INN
Navy Exchange Service Command —Ford Island, HI
- From $20 an hour
- Weekends as needed
- Inventory management
- Hotel
- Driver's License
- Disability insurance
- Health insurance
12d
Primary Administrative Assistant to the Deans
Le Jardin Windward Oahu —Kailua, HI
- From $20 an hour
- Weekends as needed
- Writing skills
- Office
- High school diploma or GED
Quick Apply
14d
GUEST SERVICE REPRESENTATIVE I (PART-TIME w/BENEFITS) -NAVY LODGE
Navy Exchange Service Command —Honolulu, HI
- From $20 an hour
- Part-time
- Inventory management
- Hotel
- Driver's License
- Health insurance
- Dental insurance
Front Services - Porter/Valet (On-Call)
Hotels and Resorts of Halekulani —Honolulu, HI
- $16.00 - $17.45 an hour
- Weekends as needed
- Experience working with individuals with disabilities
- Sanitation
- Hotel
Quick Apply
Front Desk Manager NE
Marriott Vacation Club, Waikiki —Honolulu, HI
- $38.00 - $39.60 an hour
- Full-time
- Clean driving record
- No experience needed
- Mid-level
- Relocation assistance
1d
Assistant Store Manager
Extra Space Management, Inc —Pearl City, HI
- $19.50 - $20.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply

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Guest Services Supervisor

Alohilani Resort Waikiki Beach -
Honolulu, HI

Apply Now

Job Details

Full-time
$27.18 - $31.98 an hour

Qualifications

Client rapport building
Employee relationship building
High school diploma or GED
Driver's License

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

Overview:

The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:

Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Follow and enforce all Highgate Hotel hotel credit policies.
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Responsible for issued house bank.
Be able to perform all duties of Guest Services Agent.
Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
Monitor key control to maintain hotel security.
Ensure the maximization of room revenue through Rooms Merchandising.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution.
Help maintain productivity levels at or above budgeted standards.
Assist in training and cross training of new hires and current employees on a regular basis.

Qualifications:

High School diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or a related field required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must have a valid driver's license for the applicable state.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Apply Now

Refine Your Search

assistant front office manager jobs in honolulu, hi

Guest Services Supervisor

Executive Assistant, Strategic Communications

GUEST SERVICE REPRESENTATIVE I (FULL-TIME w/BENEFITS) -NAVY INN

Primary Administrative Assistant to the Deans

GUEST SERVICE REPRESENTATIVE I (PART-TIME w/BENEFITS) -NAVY LODGE

Front Services - Porter/Valet (On-Call)

Front Desk Manager NE

Assistant Store Manager

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