Our Bell Captain oversees daily bell and arrival operations, coordinating guest arrivals, departures, luggage handling, and transportation services.
The Bell Captain provides hands on leadership and direction to Bell staff, ensuring efficient operations, team coordination, and consistent service standards. This role plays a key part in delivering a polished and memorable first and last impression for guests while supporting overall Front Office operations.
A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.
HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
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Salary Range: $26.25 ~ $27.25 per hour
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Medical, Dental, and Vision insurance
- Financial Wellness - 401k, Company Match, Life insurance, Company stock purchase program
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Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
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Generous Paid Time Off Program
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Paid Sick Days
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Team Member Recognition and numerous learning and advancement opportunities... and more!
Schedule Details:
The Front Office Department operates seven days a week. You will be assigned to an eight-hour shift within the operating hours of 6 AM to 11 PM, which includes weekdays, weekends, and holidays, based on business needs.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
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Oversee daily bell operations, including guest arrivals, departures, luggage handling, and transportation coordination.
- Provide direction, support, and guidance to Bell team members to ensure consistent service delivery and efficient workflow.
- Assign tasks and coordinate team coverage based on guest activity, arrivals, and operational needs.
- Monitor guest arrival areas, ensuring a welcoming, organized, and well‑maintained environment.
- Greet and assist guests as needed, supporting Bell operations during peak periods and maintaining a visible service presence.
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Coordinate luggage handling, storage, and delivery processes to ensure accuracy and timeliness.
- Maintain logs and records related to luggage handling, transportation, and guest requests.
- Support communication between Front Office, Housekeeping, and other departments to ensure smooth guest transitions.
- Monitor condition and readiness of equipment and vehicles, reporting maintenance needs as appropriate.
- Provide training, coaching, and feedback to Bell team members to support performance and service standards.
- Respond to guest inquiries and concerns with professionalism, ensuring timely and appropriate resolution.
- Promote a culture of teamwork, accountability, and guest focused service.
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Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
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Completes all required Company training/compliance courses as assigned.
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Adheres to Company standards and maintains compliance with all policies and procedures.
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Performs other related duties as assigned.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
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High School Diploma, GED, or equivalent
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3+ years of related experience
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Strong customer service and interpersonal skills.
- Ability to interact professionally and courteously with guests and team members.
- Ability to communicate clearly and provide directions or information effectively.
- Ability to remain calm and professional when handling guest concerns or requests.
- Ability to work in a fast paced, guest facing environment.
- Ability to safely lift, carry, and transport luggage and equipment weighing a maximum of 75 lbs.
- Ability to grasp, lift and/or carry, or otherwise move or push packages, bags and luggage on a hand truck/cart or other wheeled assistance weighing a maximum of 500 lbs.
- Ability to maintain a professional appearance consistent with a luxury hospitality environment.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Associate’s Degree/College Diploma
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5+ years of prior bell, door, or front office experience.
- 1+ year of previous lead or supervisory experience in hospitality.
- Experience in a resort, hotel, or luxury environment.
- Familiarity with transportation coordination and guest services operations.
- Knowledge of local area attractions and services.
- Bilingual Japanese communication skills preferred.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
