Top 11 Desktop support specialist Jobs in Honolulu, Hi

End-User Support Specialist, Information Systems (DLS Oahu)
Diagnostic Laboratory Services —‘Aiea, HI
- $22.19 - $30.10 an hour
- Full-time
- Computer science
- Computer Science
- English
1d
Senior Technician / Server Administrator
Sonic Healthcare USA, Inc —‘Aiea, HI
- $67,000 - $72,000 a year
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
IT Support Specialist & Systems Administrator
Booz Allen Hamilton —Honolulu, HI
- $52,900 - $108,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Disability insurance
- Health insurance
Systems Administrator
New Venture Research Corporation (NVRC) —Honolulu, HI
- $110,000 - $125,000 a year
- Extended hours
- Computer science
- Computer Science
- Mid-level
Casual Hire - IT Specialist/Web Developer
University of Hawaii —Honolulu, HI
- Weekends as needed
- Classroom
- Computer Science
- English
- Paid holidays
Network Administrator
New Venture Research Corporation (NVRC) —Honolulu, HI
- $110,000 - $125,000 a year
- Extended hours
- Computer science
- Computer Science
- Mid-level
SecureView Trainer/ Training Development Specialist
KINAOLE SERVICE CENTER —Ford Island, HI
- $100,000 - $110,000 a year
- Full-time
- Customer service
- Databases
- Senior level
- Disability insurance
- Health insurance
Quick Apply
Development Analyst / Senior Development Analyst Enterprise SAP - Oahu
Hawaiian Electric Company —Honolulu, HI
- $89,100 - $142,600 a year
- Weekends as needed
- 5 years
- System design
- Research

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Technical Services Technician I
Sonic Healthcare USA, Inc —‘Aiea, HI
The Technical Services Technician I provides first line support to internal and external clients for all IT Infrastructure and Application related incidents and…
$22 - $25 an hour
IT Support Technician
Norpac Fisheries Export —Honolulu, HI
Provide basic support for VoIP phones (NEC) and collaboration tools (Teams, SharePoint, Zoom). Set up, configure, image, and repair workstations, laptops,…
$22 - $29 an hour
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13d

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End-User Support Specialist, Information Systems (DLS Oahu)

Diagnostic Laboratory Services -
‘Aiea, HI

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Job Details

Full-time
$22.19 - $30.10 an hour
1 day ago

Qualifications

Desktop computer repair
Computer operation
Network troubleshooting
Operating systems
In-person customer service
Equipment troubleshooting
Employee relationship building
English
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
IP networking
Productivity software
Desktop administration
Hardware diagnostics
Hand tools

Full Job Description

RESPONSIBILITIES

Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned and operated clinical and anatomic pathology laboratory. DLS is proud to serve the communities of Hawaii, Guam and Saipan and utilizes state-of-the-art testing and value-based informatics to promote optimal patient care to positively impact patient lives.

SCHEDULE

Regular Full-Time Position
Must be available Monday through Friday 8:00 am to 4:30 pm.
Must be flexible with schedule changes to meet operational needs.

HIRING RANGE

$22.19 to $30.10 hourly

Actual pay commensurate with experience

JOB SUMMARY
Provides day-to-day technical support by delivering efficient operation of IT systems and troubleshooting hardware and software issues.

DUTIES AND RESPONSIBILITIES
1.Responds to user inquiries regarding computer hardware and software to resolve problems. (50%)*

Performs initial diagnosis of requests and/or incidents.
Responds to ServiceNow tickets timely and escalates to appropriate IS team.
Provides remote technical assistance to employees located at various sites.
Travels to different locations as needed to address technical issues or provide in-person support.

2.Installs, configures and maintains hardware and software applications. (30%)*

Performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Installs and configures workstation according to user requirements.
Conducts diagnostics to investigate and resolve problems or to provide technical assistance and support.

3.Tracks and maintains IT assets, including hardware and software. (20%)*

Utilizes IT inventory management tools.
Performs proper disposal of equipment.
Reprovisions equipment.

4.End User Support Specialist II responsibilities (in addition to End User Support I):

Investigates and resolves more complex and escalated issues.
Leads audits on hardware and software licensing inventory.
Trains new team members.
Assists with creating and updating IT documentation.
Completes process improvements for the function.

5.Performs other duties as required.

6.Job expectations:

Demonstrates clear, audience-focused and effective communication with Aloha.
Reads, interprets and writes documents, such as policies, standard operating procedures and reports.
Creates a positive work culture and environment.
Models organizational values and contributes to quality improvements to support innovation.
Builds collaborative relationships with teammates: shares ideas, supports others to achieve goals and has each other’s backs.
Follows all safety and health regulations and works in accordance with DLS safety policies and procedures to ensure a safe and secure working environment.
Provides excellent customer service to our internal and external customers with compassion and respect.
Maintains and values the importance of attendance at work.
Stays current on information and requirements to perform the job while embracing continuous learning to improve skills and knowledge.
Maintains a high level of confidentiality of information.
Uses sound judgement, analytical skills and innovation while problem solving and takes appropriate and timely actions.
Demonstrates flexibility and adaptability by adjusting to shifts in priorities, demands, and procedures.

JOB DEMANDS
Typical Physical Demands:

Requires corrected vision and hearing to normal ranges.
Able to sit and use PC for up to two (2) hours continuously.
Able to lift, carry, push or pull items weighing up to thirty-five (35) pounds occasionally.
Able to climb ladders and crawl into or under confined spaces occasionally.
Able to use hand tools for repetitive actions such as grasping, pushing, pulling, and fine manipulation occasionally.
Able to bend, kneel, stoop, and reach above shoulder level occasionally.
Requires occasional ground or air travel, including single engine airplane.

Typical Working Conditions:

Work environment includes conditions common to administrative offices.
Generally works in an indoor, air-conditioned area.

QUALIFICATIONS
Education:
Required:

Bachelor's degree from accredited institution (High school diploma plus four (4) years desktop support or helpdesk experience or Associate degree plus two (2) years desktop support or helpdesk experience may substitute for Bachelor's degree).

Preferred:

Bachelor’s degree in Information Systems, Information Technology, Computer Science or related field.

Experience:
Preferred:

Desktop support or helpdesk experience.
Workstation installation experience.
Customer service experience.

Skills:
Required:

Ability to communicate effectively in English, both in verbal and written form.
Ability to work effectively both independently and with a team.
Excellent customer service skills.
Understanding of operating systems and the ability to perform basic troubleshooting for networks and common software applications.
Understanding computer hardware for diagnosing, troubleshooting, and resolving physical issues.
Proficient in Microsoft Office applications.
Basic understanding of networking fundamentals to effectively address and resolve connectivity issues. This includes understanding of network protocols such as TCP/IP and DNS, IP address configurations.
Effective communication skills for technical information.

Other Qualifications:

Able to travel between business locations.

Equal Opportunity Employer/Disability/Vet

Equal Opportunity Employer / Disability / Vet
Your Health. Our Legacy
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.
Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest

Apply Now

Refine Your Search

desktop support specialist jobs in honolulu, hi

End-User Support Specialist, Information Systems (DLS Oahu)

Senior Technician / Server Administrator

IT Support Specialist & Systems Administrator

Systems Administrator

Casual Hire - IT Specialist/Web Developer

Network Administrator

SecureView Trainer/ Training Development Specialist

Development Analyst / Senior Development Analyst Enterprise SAP - Oahu

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