The Branch Manager plays a pivotal role in overseeing all operational, financial, and customer service aspects of a HawaiiUSA FCU branch to ensure its success and growth. This position is responsible for driving branch profitability through effective management of sales, loan portfolios, deposits, and member relationships while ensuring compliance with banking laws and regulations. The Branch Manager leads and develops a high-performing team by fostering a positive sales culture, implementing cross-training programs, and focusing on talent retention and management. They serve as the primary point of contact for resolving banking disputes and enhancing banking processes to improve overall member satisfaction. Ultimately, the Branch Manager ensures the branch operates efficiently, meets credit union goals, and contributes to the broader objectives of HawaiiUSA FCU.
Minimum Qualifications:
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Minimum of 5 years of experience at a financial organization with at least 3 years in a supervisory or management role.
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Strong knowledge of banking laws, regulations, and compliance requirements.
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Proven experience in loan underwriting, loan sales, and managing loan portfolios.
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Demonstrated ability in personnel supervision, team management, and talent retention.
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High School Diploma
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Notary Public preferred (or willing to obtain within the first 12 months of employment)
Preferred Qualifications:
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Bachelor’s degree in Finance, Business Administration, or a related field.
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Experience working within a credit union or similar financial institution.
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Advanced certifications such as Certified Branch Manager (CBM) or similar banking credentials.
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Proficiency in banking process improvement methodologies and tools.
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Experience in developing and sustaining a sales culture within a financial services environment.
Responsibilities:
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Manage daily branch operations including customer service, loan underwriting, and personnel to ensure smooth and compliant functioning.
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Lead, supervise, and develop branch personnel by providing coaching, training, and performance evaluations to build a motivated and skilled team.
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Drive branch sales initiatives by promoting loan products, managing loan portfolios, and executing outbound calling campaigns to meet and exceed sales targets.
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Ensure compliance with all banking laws, regulations, and internal policies while handling banking disputes and resolving customer issues promptly and professionally.
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Oversee profit and loss management by monitoring financial performance, controlling expenses, and implementing process improvements to maximize branch profitability.
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On call 24 hours/ 7 days a week.
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Notary.
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Valid driver's license, good driving record, and use own vehicle.
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Travel as assigned.
Skills:
The Branch Manager utilizes banking customer service skills daily to ensure client satisfaction and loyalty, addressing inquiries and resolving disputes efficiently. Credit Union process improvement expertise is applied to streamline operations, reduce errors, and enhance service delivery. Knowledge of banking laws and regulations is critical to maintaining compliance and mitigating risk in all branch activities. Personnel supervision and team management skills are essential for leading, motivating, and developing staff to achieve branch goals and foster a collaborative work environment. Additionally, skills in profit and loss management, loan underwriting, and a culture of development are leveraged to drive financial performance and expand the branch’s market presence.
Minimum Physical Requirements:
- Sitting for prolonged periods at a desk working on a computer.
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Standing for prolonged periods of time in a stationary position on occasion.
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Reaching, bending, twisting, turning frequently.
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Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
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We'll make reasonable accommodations for qualified applicants and employees with disabilities.
Benefits and Pay:
The expected pay range for this Branch Manager role is $78,000 - $98,000 per year.
This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.
We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.
About Company:
HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.
