Under the direction of the Manager, responsible for building and maintaining continuous business relationships with current and prospective customers. This position provides technical, analytical and operational assistance to commercial, deposit, and cash management functions to ensure internal and external customer satisfaction.
Bachelor’s degree from an accredited institution or equivalent work experience.
Minimum 5 years of accounting or account analysis, banking experience requiring knowledge or products, services and fees, and/or customer service experience or equivalent. Requires working knowledge of accounting principles, account analysis and bank product systems and services. General knowledge of banking products and services preferred.
Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems,
Demonstrated verbal and written communication skills. Must have administrative and organizational skills with the ability to meet deadlines and handle multiple tasks/changing priorities. Effective and efficient team player with excellent interpersonal skills with the ability to work across departments and divisions and build/maintain strong working relationships. Able to work independently with minimal supervision. Must be able to work evenings, weekends and holidays, as necessary or assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.
Assists with department level projects to increase income, reduce costs, and manage risks related to Account Analysis services, including but not limited to researching, developing, implementing and supporting changes to procedures, operations and department processes relating to information, systems and tests. Assists with completing various risk, audit and data requests. Drives high-priority projects that help create operational and billing efficiencies. Extracts data from systems to perform various analyses and for reporting purposes. Performs Manager duties with the day-to-day operations during Manager’s absence.
Researches, manages and communicates customer service and billing issues, inquiries and requests to external/internal customers, vendors and outside service providers to satisfactory completion. Performs balancing and reconciling job activities for system data and amounts entered to ensure the accuracy and quality of monthly statement information. Coordinates and assists in monthly product control system updates, provides technical assistance/support as it relates to billing interface implementations and internal/external customers for all Account Analysis related services.
Coordinates and inputs service charge billing data received from various lines of business, source systems, and vendors. Reviews and identifies variances and errors of these items and communicates accordingly to appropriate areas to minimize bank exposure to overpayments or underpayments.
Coordinates and documents new account requests. Prepares inputs on key data fields on customer profiles on various systems such as Deposit, Account Analysis and other Third Party Systems. Performs account profile maintenance as requested by authorized bank personnel (i.e. settlement period changes) or as established by procedures and practice (i.e. due-to banks evening exchange exceptions). Processes invoices, reversals, waivers and settlement adjustments through the receipt of an authorized request and performs Demand Deposit Account (DDA) adjustments to billing settlements on a timely manner. Prepares and processes general ledger entries and billing charges at expected deadlines.
Evaluates product features and pricing of specific cash management products and services, and implements changes as appropriate. Maintains reporting and drives financial analysis to understand metrics of product performance. Collaborate with key partners to execute product strategy.
Performs all other miscellaneous responsibilities and duties as assigned.
