Top 26 Desktop support technician Jobs in Honolulu Hi

Helpdesk Technician
New Venture Research Corporation (NVRC) —Honolulu, HI
- $95,000 - $110,000 a year
- Extended hours
- Computer science
- Computer Science
- Mid-level
Help Desk Technician
Hawaii Tech Support —Honolulu, HI
- Email
- English
- Research
- Office
- Health insurance
- Dental insurance
Help Desk Technician
Kuakini Medical Center —Honolulu, HI
- $24 an hour
- Overtime
- Hospital
- Pass drug screening
- High school diploma or GED
Helpdesk Technician
ISPA Technology —Honolulu, HI
- $70,000 - $100,000 a year
- Extended hours
- Computer Science
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk I (Pipeline)
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
Quick Apply
Senior Desktop Support Technician
Leidos —Ford Island, HI
- $32 - $36 an hour
- Full-time
- 5 years
- Windows
- High school diploma or GED
1d
Technical Services Technician I
Sonic Healthcare USA, Inc —‘Aiea, HI
- $22 - $25 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
1d
IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)
The Queens Health Systems —Honolulu, HI
- $79,524 - $97,417 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
IT Consultant | Level 1 Technician
Roland Schorr & Tower —Honolulu, HI
- Full-time
- In-person
- Communication skills
- Entry level
- Profit sharing
- Health insurance
SITEC - Help Desk Specialist - Camp H.M. Smith, HI
Peraton —Camp H M Smith, HI
- $80,000 - $128,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
6d
Service Desk Specialist
TekSynap —Honolulu, HI
- $50,000 - $80,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
IT Consultant | Senior Technician
Roland Schorr & Tower —Honolulu, HI
- Full-time
- Mid-level
- In-person
- Communication skills
- Profit sharing
- Health insurance
Systems Administrator
Hawaii Tech Support —Honolulu, HI
- Email
- Computer science
- Computer Science
- English
5d
Field Support Technician
Ovation Workplace Services Inc —Honolulu, HI
- $23 - $24 an hour
- Full-time
- Clean driving record
- Mid-level
- Analysis skills
Quick Apply
Service & Delivery Technician III
Safeway —Honolulu, HI
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Senior Technician / Server Administrator
Sonic Healthcare USA, Inc —‘Aiea, HI
- $67,000 - $72,000 a year
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
11d
Field Office Technician
rockITdata —Fort Shafter, HI
- Full-time
- Computer science
- Computer Science
- Mid-level
Senior Service Delivery Administrator
TekSynap —Honolulu, HI
- $75,000 - $105,000 a year
- Weekends as needed
- 5 years
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Quick Apply
Sr. Storage and Data Protection Administrator
Vision Information Technology Consultants LLC —Ford Island, HI
- $90,000 - $100,000 a year
- Urgently hiring
- Customer service
- Databases
- 8 years
- AD&D insurance
- Paid holidays
Quick Apply

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Senior Help Desk Technician
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Helpdesk Technician

New Venture Research Corporation (NVRC)
Honolulu, HI

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Job Details

Full-time
$95,000 - $110,000 a year

Qualifications

In-person customer service
Windows
Virtualization tools
Desktop (troubleshooting support)
DoD 8570
Desktop applications
IAT
Desktop administration
Associate's degree
Ticketing system technical support

Full Job Description

Region:
Honolulu, HI

Position:
Helpdesk Technician

Posted:
06/12/2026

Job Title: Helpdesk Technician

FLSA Classification: Non-Exempt

Employee Status: Full-Time*

Location: Honolulu, HI

Salary Range: $95,000 - $110,000

Summary

New Venture Research Corporation (NVRC) is a leading provider of innovative technology solutions supporting critical defense programs.

The Helpdesk Technician is a technical support professional responsible for providing Tier 1 and Tier 2 end-user support to up to 275 users of a Department of Defense (DoD) virtual desktop environment at a fixed facility in the Honolulu, HI area. Working under the direction of the IT Site Lead, the Helpdesk Technician serves as the first point of contact for all user support requests, troubleshoots and resolves technical issues, and escalates complex problems to senior technical staff. This role requires a service-oriented mindset, strong communication skills, and the ability to operate effectively in a security-conscious DoD environment.

Key Responsibilities

User Support & Incident Management

Serve as the primary point of contact for end-user support requests received via phone, email, ticketing system, or walk-up.

Log, categorize, prioritize, and track all support requests and incidents in the IT Service Management (ITSM) ticketing system.

Provide Tier 1 and Tier 2 troubleshooting and resolution for issues related to virtual desktop access, user accounts, peripherals, applications, and connectivity.

Ensure tickets are resolved or escalated within established Service Level Agreement (SLA) timeframes.

Communicate clearly and professionally with users throughout the support process; provide status updates and follow up to confirm resolution.

Escalate complex or unresolved issues to System Administrators, Network Administrators, or other senior technical staff as appropriate.

Virtual Desktop & Endpoint Support

Troubleshoot and resolve virtual desktop infrastructure (VDI) client issues including session connectivity, display problems, performance degradation, and application errors.

Support thin client and endpoint device setup, configuration, and troubleshooting.

Assist users with VDI client software installation, updates, and configuration.

Support printing, peripheral connectivity, and audio/video device troubleshooting in the VDI environment.

Account & Access Management

Process user account requests including account creation, password resets, unlocks, and access modifications in accordance with approved procedures.

Coordinate with System Administrators for account provisioning and deprovisioning requests that exceed Tier 1/2 authority.

Ensure all account management actions are performed in accordance with DoD account management policies and documented in the ticketing system.

Cybersecurity Awareness & Compliance

Adhere to all DoD cybersecurity policies, acceptable use requirements, and security procedures in daily operations.

Recognize and report potential cybersecurity incidents, suspicious activity, or policy violations to the Cybersecurity Engineer and IT Site Lead.

Reinforce cybersecurity awareness with end users during support interactions.

Ensure all support actions comply with DoD data handling and information assurance requirements.

Documentation & Knowledge Management

Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.

Contribute to the development and maintenance of helpdesk knowledge base articles and SOPs.

Track recurring issues and trends; report patterns to the IT Site Lead to support proactive problem management.

Operational Support

Support exercises and real-world operations that may require extended or surge hours outside normal operating windows (0600–1800 local).

Participate in team meetings, training activities, and administrative requirements as directed by the IT Site Lead.

Required Minimum Qualifications

Experience with IT ticketing systems (e.g., ServiceNow, Remedy, or equivalent).

Demonstrated ability to troubleshoot Windows-based environments, user accounts, and common desktop/application issues.

Familiarity with virtual desktop environments and thin client technologies.

Strong customer service and communication skills; ability to work professionally with military and government personnel.

DoD 8570/8140 IAT Level I compliance required — CompTIA A+ CE, Network+ CE, or equivalent minimum.

Preferred Qualifications

CompTIA Security+ CE (satisfies IAT Level II and is strongly encouraged for career development).

Experience supporting VMware Horizon, Citrix, or equivalent VDI platforms.

ITIL Foundation certification or equivalent service management knowledge.

Experience supporting DoD classified environments (SIPRNet/NIPRNet).

HDI Support Center Analyst (HDI-SCA) or equivalent helpdesk certification.

Experience supporting operational military environments including exercises or real-world operations.

Required Education and Length of Experience

Associate’s degree in Computer Science, Information Technology, or other related field

A High School Diploma with an additional 3 years of experience above the minimum requirement (5+ years of experience in total) plus at least one relevant technical certification (Security Plus, Network Plus, CISSP, CCNA, CCNP, or other equivalent technical certification) may be substituted for consideration.

2+ years of experience in IT helpdesk or technical support experience, preferably in a DoD or government IT environment

Travel Requirements

Travel up to 25% may be required.

Work Schedule

Normal operating hours are 0600–1800 local time. Extended or surge hours may be required in support of exercises or real-world operations. Schedule coordination is managed by the IT Site Lead.

This role will begin in July 2026. Candidates must be local to the site ready to begin work at that time.

U.S. Citizenship Requirements

Due to our contracts with the U.S. federal government and the requirement for a security clearance for this role, candidates for this position must be U.S. Citizens.

Clearance Type Required

Candidates must be able to maintain an active Top Secret with SCI eligibility security clearance (must be in-scope and adjudicated).

NVRC is an equal opportunity employer and a VEVRAA contractor dedicated to merit- and value-based employment decisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities per the guidelines set forth by the ADA and the ADAAA. If you require an accommodation to participate in the application or interview process, please contact Human Resources by phone at 256-583-3471.

Apply Now

Refine Your Search

desktop support technician jobs in honolulu hi

Helpdesk Technician

Help Desk Technician

Help Desk Technician

Helpdesk Technician

IT Help Desk I (Pipeline)

Senior Desktop Support Technician

Technical Services Technician I

IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)

IT Consultant | Level 1 Technician

SITEC - Help Desk Specialist - Camp H.M. Smith, HI

Service Desk Specialist

IT Consultant | Senior Technician

Systems Administrator

Field Support Technician

Service & Delivery Technician III

Senior Technician / Server Administrator

Field Office Technician

Senior Service Delivery Administrator

Sr. Storage and Data Protection Administrator

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