Under the general direction of the Manager, this position will be responsible for assisting in reviewing the operational process and compliance regulations, researching and recommending revision to procedures and process improvements. Oversees the review of various reports to ensure data integrity of the loan origination system and the accurate completion of mortgage related forms and disclosures are within compliance guidelines, required timeframes as well as following bank policies and procedures. Provide support and guidance to junior specialists. Assist in ensuring the accuracy and completeness of loan data and documentation collated and provided for internal bank audits. Develop and maintain close working relationships with Bank personnel and external partners. Confirm timely Initial, Re-disclosure and Closing disclosure documents during the loan process and ensure compliance with applicable Federal and State Compliance Regulations as well as internal policies and procedures. Responsible for reviewing file to validate that it complies with investor and Bank of Hawaii Corporation portfolio guidelines. Develops a thorough knowledge of Federal and State compliance regulations including (but not limited to) TILA-RESPA Integrated Mortgage Disclosure Rule, TILA, RESPA, ECOA, Fair Banking, Anti Money Laundering laws and regulations, Bank Security Act, and USAA Patriot Act.
Bachelor’s degree from an accredited educational institution or equivalent work experience. Good general knowledge of accounting principles.
Level is dependent on years of experience and size/complexity of prior positions held.
Minimum 4 years mortgage lending experience or similar work experience. 3 - 5 years of experience with mortgage operations and high level of knowledge of mortgage banking laws and regulations.
Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Must be able to identify and define problems; research and analyze information, make and manage implementation of appropriate recommendations for corrective action in various situations relating to data management issues.
Must demonstrate effective verbal and written communication skills and effectively communicate issues to leadership in order to meet regulatory compliance standards. Must demonstrate ability to work independently, think critically, prioritize work and effectively manage time in a multiple project environment with changing priorities and staff. Must be able to manage change. At the same time must be detailed and task oriented. Must be able to work flexible hours to include evenings, weekends, and holidays as necessary. May occasionally require travel by air.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.
Working independently, prepare Initial, Re-Disclosure and Closing packets for Conventional, VA, FHA and Construction loans to investor, Bank and Regulatory guidelines. Prepare Loan Estimated “LE†and initial Closing Disclosure “CDâ€, have proficient knowledge of mortgage-related terms and types of programs. Conduct detailed review of all fees for accuracy. Oversee the daily pipeline to insure accurate completion within required timeframe. Review loans daily to determine if changes require re-disclosure. Confirm accuracy of loan pricing and fees. Perform thorough/accurate review of the file to ensure the loan is in compliance with State and Federal guidelines, this includes but is not limited to reviewing homeowners, flood, title and tax related documents. Follow up on rate lock/document expirations. Ensure data integrity/consistency in loan files by coordinating fee data transmission and compilation for the creation of the Loan Estimate and Closing Disclosure. Compare CD to initial Loan Estimate (LE) and subsequent revised LE’s for final review, reconciliation, and final adjustments review. Test fee totals for tolerance violations. Verify conditions are cleared, prepare loan Settlement Statements and lenders instructions for escrow. Coordinate with legal/credit partners on special closing documents. Coordinate mailing package with appropriate courier service. Monitor work for more junior specialists and provide support as needed.
Assist Manager in providing guidance in process improvement and efficiency. Identify issues and escalates to Manager and leadership as needed. Monitor and assist in resolving issues identified within the workflow process. Serve as senior member of team to support Manager in answering questions, briefing peers on policy/procedure updates and providing considerable input on day-to-day business practices. Adhere to applicable compliance/operational risk controls in accordance with Company or Regulatory standards and policies. Reviews and evaluates the functionality of the loan origination system and other available system tools, recommending improvements to the process to increase efficiency and improve functionality of the workflow process. Assists with testing of system or process changes.
Understand and utilize the functionality of the loan origination system and other available system tools, to perform duties efficiently and effectively. Assist in new employee onboarding and technical training, as well as providing support and guidance to junior specialists. Aid with expanding/updating of the departmental procedure manual/materials as needed. Increase and maintain own knowledge of consumer laws and regulations, specifically laws and regulations related to mortgage products and operations as well as bank services policies and procedures. Develop knowledge of Federal and State compliance regulations including (but not limited to) TILA-RESPA Integrated Mortgage Disclosure Rule, TILA, RESPA, ECOA, by attending training sessions, reads training material and instruction from Supervisor, BU and Corporate Compliance.
Develop and maintain strong relationships with internal staff/team members and external partners to collect mortgage loan data and to identify and resolve problems efficiently. Escalate problems that cannot be resolved timely to Management and leadership, as appropriate. Effectively communicate with internal staff/team members and external partners verbally and in writing. Monitor work for more junior specialists and provide support as needed. Review file for Closing Disclosure readiness. Inform staff/team members of readiness status and/or additional required documents or information.
Explain and answer questions from mortgage compliance audits, provide status of loan requests and assist with resolving pre-funding exceptions.
Performs other miscellaneous responsibilities and duties as assigned.
