Top 5 Technical support analyst Jobs in Honolulu Hi

IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)
The Queens Health Systems —Honolulu, HI
- $79,524 - $97,417 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Technical Solutions Analyst
Hawaiian Telcom Inc —Honolulu, HI
- $55,000 - $77,000 a year
- Computer science
- Computer Science
- Mid-level
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IT Support Specialist
The Arcadia Family of Companies —Honolulu, HI
Ability to explain technical concepts clearly to non-technical users, including seniors. Preferred: Associate degree or higher in IT, CS, or related field;…
$54,318 - $69,837 a year
IT Support Specialist
Arcadia Family of Companies —Honolulu, HI
Ability to explain technical concepts clearly to non-technical users, including seniors. Preferred: Associate degree or higher in IT, CS, or related field;…
$54,318 - $69,837 a year
Quick Apply

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Analyst, Associate Technology Support
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
$59,300 - $77,805 a year
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IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)

The Queens Health Systems -
Honolulu, HI

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Job Details

Full-time
$79,524 - $97,417 a year

Qualifications

IT service management
Virtualization tools

Full Job Description

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

Utilizes an advanced understanding of The Queen’s Health Systems’ (QHS) technology, applications, products and services to provide Level 3 technical support to clients via email, phone or in person.
Diagnoses desktop computers, tablets, smart phones, network systems and software applications accurately and quickly in the presence of end users.
Leads the facilitation/coordination of decision making and issue resolution with IT resources and vendors in resolving the most difficult IT systems and applications issues.
Leads root cause analysis on Severity 1 issues.
Leads the development and delivery of training, best practices, and support policies and procedures for customer support analysts and technicians.
May supervise and direct work of assigned staff.

II. TYPICAL PHYSICAL DEMANDS:

Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.
Frequent: standing, sitting, walking, finger dexterity, hearing.
Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.
Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

Not substantially subjected to adverse environmental conditions.
Work schedule includes providing 24 hours/7 days a week support as required.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

Bachelor’s degree in Information Technology (IT) or related field; or four (4) years IT experience may be substituted for educational requirement.
Current certification in one (1) or more of the following preferred:

o Microsoft Certified Solutions Associate (MCSA)
o Microsoft Certified Solutions Expert (MCSE)
o Other application certifications (Peoplesoft, EPIC, etc.)
o HDI Support Center Manager (HDI SCM)
o ITIL Intermediate
o Application Lifecycle Management (MCSD)
o CompTIA Network+
o VMware Certi?ed Associate (VCA)

B. EXPERIENCE:

In addition to the educational requirement, three (3) years end user technology support experience.
Familiar with ITIL processes such as incident management, change management, software release management, asset management, HW/SW Standards, etc.
Experience with desktop virtualization technologies such as Citrix XenDesktop, Citrix XenApp, VMWare View, or VMWare ThinApp.
Strong problem solving, time management and interpersonal skills.
Ability to maintain composure and customer focus while troubleshooting and solving technical/user issues.
Prior supervisory/leadership experience preferred.

Equal Opportunity Employer / Disability / Vet
Your Health. Our Legacy
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.
Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest

Apply Now

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technical support analyst jobs in honolulu hi

IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)

Technical Solutions Analyst

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