Top 6 Technical support analyst Jobs in Honolulu Hi

IT Support Center Analyst II (Full-Time, 40 Hours, Shift Varies)
The Queens Health Systems —Honolulu, HI
- $28.96 - $35.19 an hour
- Full-time
- Mid-level
- Training & development
- 1 year
12d
Analyst IT Service Desk
Bank of Hawaii —Honolulu, HI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
9d
IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)
The Queens Health Systems —Honolulu, HI
- $79,524 - $97,417 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
IT Analyst II - Desktop
Bank of Hope —Honolulu, HI
- $31.25 - $33.65 an hour
- Full-time
- Mid-level
- Office
- Scripting
Quick Apply
5d
IT Desktop Analyst/Asset I
Bank of Hope —Honolulu, HI
- $21.64 - $22.60 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply

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Analyst IT Service Desk
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Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier…
9d
IT Support Center Analyst II (Full-Time, 40 Hours, Shift Varies)
The Queens Health Systems —Honolulu, HI
Associate’s degree in Information Technology (IT) or related field; or two (2) years IT experience may be substituted for educational requirement.
$28.96 - $35.19 an hour
12d

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Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and…
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Associate IT Support Services Analyst
Simpson Strong-Tie Company Inc. —Columbus, OH
Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal…
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IT Support Center Analyst II (Full-Time, 40 Hours, Shift Varies)

The Queens Health Systems -
Honolulu, HI

Apply Now

Job Details

Full-time
$28.96 - $35.19 an hour
12 days ago

Qualifications

Technical support via phone
Phone communication
Equipment troubleshooting
IT department experience
Client interaction via phone calls

Full Job Description

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

Utilizes a solid understanding of The Queen’s Health Systems’ (QHS) technology, applications, products and services to provide Level 2 application support to clients via phone or email.
Accurately and quickly triages issues to determine if they are hardware, network or application related and escalates as necessary.
Explains diverse technical topics in easy-to-understand language. Provides one-on-one training to end users as needed.
Assists with root cause analysis on Severity 1 issues.
Supports the facilitation/coordination of decision making and issue resolution with IT resources and vendors.
Assists in the development and delivery of training, best practices and support policies and procedures for customer support analysts and technicians.

II. TYPICAL PHYSICAL DEMANDS:

Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.
Frequent: standing, sitting, walking, finger dexterity, hearing.
Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.
Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

Not substantially subjected to adverse environmental conditions.
Work schedule includes providing 24 hours/7 days a week support as required.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

Associate’s degree in Information Technology (IT) or related field; or two (2) years IT experience may be substituted for educational requirement.
Current certification in one (1) or more of the following preferred:

o Microsoft Certified Solutions Associate (MCSA)
o Microsoft Certified Solutions Expert (MCSE)
o Other application certifications (PeopleSoft, EPIC, etc.)

B. EXPERIENCE:

In addition to the educational requirement, one (1) year IT support experience.
Familiar with ITIL processes such as incident management, change management, software release management, asset management, HW/SW Standards, etc.
Strong customer service skills with the ability to assist customers over the phone in a professional and courteous manner.
Strong problem solving, time management and interpersonal skills.
Ability to maintain composure and customer focus while troubleshooting and solving technical/user issues.
Experience with Electronic Medical Record (EMR)/EMR Help Desk preferred

Equal Opportunity Employer / Disability / Vet
Your Health. Our Legacy
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.
Our Values:
Compassion guides our actions
Aloha inspires us in all that we do
Respect and understanding are essential for the dignity of all
Excellence is our quest

Apply Now

Refine Your Search

technical support analyst jobs in honolulu hi

IT Support Center Analyst II (Full-Time, 40 Hours, Shift Varies)

Analyst IT Service Desk

IT Field Service Analyst I (Full-Time, 40 Hours, Day Shift)

IT Analyst II - Desktop

IT Desktop Analyst/Asset I

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