Top 14 Desk analyst Jobs in Hooksett, Nh

Client Support Desk Analyst
defi AUTO LLC —Concord, NH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
12d
Network Operations Center (NOC) Analyst - Hooksett, NH
Usherwood Office Technology —Manchester, NH
- $22 - $27 an hour
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
4d
Strategic / Major Account Representative
UBEO Business Services —Londonderry, NH
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Research
- Health savings account
- AD&D insurance
Fixed Income Quantitative Analyst
Fidelity Investments —Merrimack, NH
- Full-time
- Mid-level
- Office
- 3 years
Strategic / Major Account Representative
UBEO, LLC —Londonderry, NH
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Research
- Health savings account
- AD&D insurance
Director, Product Management
Fidelity Investments —Merrimack, NH
- Full-time
- Bachelor's degree
- Continuous improvement
- Product management
Corporate Bond Trader
Fidelity Investments —Merrimack, NH
- Full-time
- Computer Science
- Research
- Office
Inpatient Coding Auditor
Huron Managed Services LLC —Concord, NH
- $38.46 - $52.40 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
Quick Apply
4d
Board Certified Behavior Analyst (BCBA)
Bierman Autism Centers —Nashua, NH
- $80,000 - $95,000 a year
- Full-time
- Current TB test
- Mid-level
- Assembly
- Continuing education credits
- Health savings account
Quick Apply
3d
Clinical Director (BCBA required)
Bierman Autism Centers —Nashua, NH
- $100,000 - $115,000 a year
- Full-time
- Management
- Master's degree
- Clinic
- Continuing education credits
- Health savings account
Quick Apply
4d

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Network Operations Center (NOC) Analyst - Hooksett, NH
Usherwood Office Technology —Manchester, NH
Associate degree in Information Technology, Computer Science, Networking, or related field (or equivalent hands-on experience). 20 days of paid time off.
$22 - $27 an hour
4d

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Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
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Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Westerville, OH
As a Bierman employee, you get a FREE DashPass license, which waives delivery fees on all DoorDash orders over $12 and reduces service fees by 10% on each order…
$18.00 - $20.50 an hour
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Client Support Desk Analyst

defi AUTO LLC -
Concord, NH

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
12 days ago

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

desk analyst jobs in hooksett, nh

Client Support Desk Analyst

Network Operations Center (NOC) Analyst - Hooksett, NH

Strategic / Major Account Representative

Fixed Income Quantitative Analyst

Strategic / Major Account Representative

Director, Product Management

Corporate Bond Trader

Inpatient Coding Auditor

Board Certified Behavior Analyst (BCBA)

Clinical Director (BCBA required)

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