Top 23 Help desk technician Jobs in Hoover, Al

IT Support Technician - Service Desk
Brasfield & Gorrie, LLC —Birmingham, AL
- Full-time
- Construction site
- Writing skills
- Office
Tier 1 Help Desk Technician
Brook Valley Management, Inc. —Birmingham, AL
- Weekends as needed
- High school diploma or GED
- Travel
- Communication skills
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Alabaster, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Mountain Brook, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
IT Technician
Bradley Arant Boult Cummings LLP —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Support - Tier 1
Express Oil Change & Tire Engineers —Birmingham, AL
- Full-time
- Entry level
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Stoney Brook
ARLINGTON PROPERTIES LLC —Fultondale, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Market Lofts on 3rd
ARLINGTON PROPERTIES LLC —Birmingham, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d
Maintenance Service Technician - Avenues of South Hoover
ARLINGTON PROPERTIES LLC —Hoover, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Colina Hillside
ARLINGTON PROPERTIES LLC —Hoover, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Lead Training Technician
C&W Services —Bessemer, AL
- $28.30 - $33.29 an hour
- Full-time
- Ability to climb stairs
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
2d
MAINTENANCE SERVICE TECHNICIAN - Fitzroy
ARLINGTON PROPERTIES LLC —Birmingham, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Facilities Maintenance Technician
Culton Companies Inc —Birmingham, AL
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply

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help desk technician jobs near hoover, al

IT Support Technician - Service Desk

Brasfield & Gorrie, LLC -
Birmingham, AL

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Job Details

Full-time

Qualifications

Bachelor's degree
IT department experience

Full Job Description

Responsibilities:

The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.

This key role is based on-site in our corporate office in Birmingham, Alabama OR Atlanta, GA.

Key Responsibilities:

Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system
Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.
Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&G technology users and the IT department.
Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.
Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.
Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.
Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.
Software Installation Support: Assist employees with software installations using elevated admin privileges.
Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.

Education - Skills - Knowledge - Qualifications & Experience:

Bachelor’s degree in MIS, IT, or related field required
1-3 years of experience in a customer-focused IT support role
Proficiency with Windows OS and Microsoft Office preferred

Skills and Attributes:

Excellent empathy, active listening, and resiliency
Finds fulfillment in their work through serving others.
Self-motivated with a hungry work ethic.
Proactive approach to problem-solving.
Ability to work well both independently and as part of a team.
Strong written and verbal communication skills.
Committed to learning, continuous improvement, and seeks feedback.
Calm under pressure with the ability to alleviate tension in high-stress situations.
Exhibits professionalism in communication, personal appearance, and etiquette.
Ability to identify, prioritize, and respond to incoming work based on impact and urgency

Our Vision in IT:
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Refine Your Search

help desk technician jobs in hoover, al

IT Support Technician - Service Desk

Tier 1 Help Desk Technician

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

IT Technician

Help Desk Support - Tier 1

MAINTENANCE SERVICE TECHNICIAN - Stoney Brook

MAINTENANCE SERVICE TECHNICIAN - Market Lofts on 3rd

Maintenance Service Technician - Avenues of South Hoover

MAINTENANCE SERVICE TECHNICIAN - Colina Hillside

Lead Training Technician

MAINTENANCE SERVICE TECHNICIAN - Fitzroy

Facilities Maintenance Technician

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