Job Description and Responsibilities
Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.
We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.
Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.
At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.
Sunstates Security has an immediate opening for a talented and motivated Operations Manager to manage multiple accounts in the Hopedale, MA area. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites, including operations, customer service, personnel management, recruiting, administration, and security & safety in accordance with Sunstates' objectives. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers.
This position offers a full compensation package of up to $ 92,000, which includes -
- Base salary* - paid weekly
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Annual performance-based bonus - up to 10% of base salary
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Monthly vehicle allowance
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Mileage paid at current IRS rate
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Full medical, dental, vision, and life insurance coverage
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401k plan with company match
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Generous PTO
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Tuition assistance
- Salary is DOE
The Operations Manager will assist in the administration of the region by:
- Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
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Overseeing the employee onboarding process including new hire interviewing, selection of candidates, training and licensure, and new hire paperwork.
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Training subordinate supervisors on software systems, procedural guidelines, and company policies and enforcing consistency in policy practice.
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Coordinating operational functions including payroll and billing, accounts receivable aging, staffing, scheduling, and personnel issues.
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Carrying out site assist visits and audits in accordance with the Quality Assurance program.
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Coordinating with Regional Manager and Regional Director to establish branch goals and objectives and communicate these with branch staff.
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Working with sales and marketing to identify and develop new business opportunities.
Job Requirements
The requirements for the Operations Manager include:
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Bachelor’s degree from a four (4) year college or university is preferred.
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3 or more years of related management and leadership in the security industry, law enforcement or military.
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Experience in hiring, management and recruiting.
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Excellent organizational, leadership, communication, and time management skills.
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Strong Computer proficiency with MS Office products.
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Experience with scheduling software.
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Ability to travel to other areas to assist in start-ups and operational needs.
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Valid driver’s license and good driving record.
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Have reliable transportation.
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Ability to travel and regularly visit all site locations in the area.
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Flexibility to be on call as needed during all shifts.
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Non-Remote position.
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May perform other duties or areas as assigned by Management and in coordination with the Regional Manager.
Benefits
Industry-leading employee benefits that include weekly pay, performance bonus potential, 401k savings plan with a company match, company-sponsored medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!
