Top 3 Front desk supervisor Jobs in Hot Springs, Ar

Front Desk Supervisor
Hotel Hot Springs —Hot Springs, AR
- $17.00 - $18.02 an hour
- Full-time
- Mid-level
- Hotel
- Analysis skills
- AD&D insurance
- Paid holidays
1d
Front Desk Agent
The Arlington Resort Hotel & Spa —Hot Springs, AR
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
2d
Assistant Hotel Manager - Full Time (Grave Shift)
Oaklawn Racing Casino Resort —Hot Springs, AR
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
3d

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Hotel Front Desk Clerk (Varied Shift)
Candlewood Suites IHG —Hot Springs National Park, AR
In this lively role, you will be the welcoming face of our hotel, providing exceptional IHG guest service and ensuring smooth front desk operations.
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Front Desk Supervisor

Hotel Hot Springs -
Hot Springs, AR

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Job Details

Full-time
$17.00 - $18.02 an hour
1 day ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Customer communication

Full Job Description

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Front Desk Supervisor oversees and coordinates daily operations of the front desk/reception department; ensures maximum guest satisfaction.

DUTIES AND RESPONSIBILITIES:

Organizes, directs, and monitors daily activities of front desk agents
Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; observes front desk agents to ensure that established procedures are followed
Establishes procedures, prepares and coordinates schedules, and expedites workflow
Assists with hiring, training, motivating, and rewarding front desk agents
Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments
Reviews the daily room availability and informs all appropriate staff
Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff
Ensures all necessary reports and forms are completed daily
Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel
Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed
Assists front desk agents with resolution of guest problems/complaints as needed
Monitors and maintains front desk area
Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions
Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees within the department(s)
Indirectly supervises employees within the department(s)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

Demonstrated proficiency in supervising and motivating subordinates
Basic competence in subordinates’ duties and tasks
Good judgement with the ability to make timely and sound decisions
Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds

EDUCATION AND EXPERIENCE:

Bachelor’s degree or equivalent preferred
Four years of front desk related experience or equivalent

COMPETENCIES:

Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Continually required to stand, walk, bend, and reach
Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment
Occasionally required to lift/push/carry items up to 25 lbs.

SALARY: $17.00-18.02/hr

BENEFITS:

Medical, Dental, and Vision Insurance
Voluntary Short-Term and Long-Term Disability
Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand

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