Provides professional and administrative support to the Office of Undergraduate Admissions at Michigan Technological University, which includes serving our prospective students and families. Focus areas include application management and processing, administrative support for both on-campus and off-campus staff, and campus collaboration.
Responsibilities and Essential Duties
1. Serve as an integral part of the undergraduate application processing team by uploading application materials, releasing admissions decisions, running daily error reports, and running acceptance letters.
2. Manage duplicate applications.
3. Process applications for dual enrollment, non-degree seeking/guest, and post-degree certificates.
4. Commit to continuously improving and thinking of outside-the-box solutions that would improve our admissions process.
5. Manage all admissions admittance and deposit mailing projects for first-year and transfer students.
6. Assist and troubleshoot prospective students’ login information.
7. Provide administrative support for financial transactions including check requests, reallocations, purchase requisitions, use charges, invoices and deposits.
8. Answer main admissions phone lines and respond to our general Admissions email.
9. Assist with other Admissions email accounts, as needed.
10. Coordinate the payroll process and EPAF data entry.
11. Maintain inventory of office supplies and assist with supply orders.
12. Assist with the supervision of front desk students and assign them projects as needed.
13. Assist at large-scale on-campus recruitment events.
14. Assist with the logistics of the Michigan Tech College Fair.
15. Interact with administrative units including academic departments, Dean of Students, Financial Aid, Registrars, Payroll Services, and Graduate School.
16. Take an active role in staying current with Michigan Tech news, events, facts, figures, degree programs, and related institutional information.
17. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
18. Apply safety-related knowledge, skills, and practices to everyday work.
19. Other duties as assigned.
Required Education, Certifications, Licensures
- High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- 3 years experience in clerical of administrative support.
- 3 years experience using personal computers, basic software packages such as Microsoft Office Suite and Google Suite.
- 3 years experience in a customer service setting.
Desirable Education and/or Experience
- Bachelor’s degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- Experience working with databases or CRM systems such as Banner, Slate and ticketing software.
- Experience working in high school setting or higher education.
Required Knowledge, Skills, and/or Abilities
- Excellent interpersonal, customer service and oral/written communication skills.
- Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines.
- Demonstrated ability to be highly self-motivated, prioritize multiple tasks in a proactive manner.
- Demonstrated ability to independently organize and prioritize customer service and work assignments in a complex work environment.
- Demonstrated knowledge of proper grammar, spelling, and punctuation.
- Demonstrated ability to pay extreme attention to detail.
- Demonstrated ability to learn technical CRM software and computer- based applications.
- Demonstrated ability to effectively adapt to change.
- Demonstrated ability to work as a member of a team and communicate across cultural boundaries.
- Ability to use judgment when dealing with confidential information.
- Demonstrated commitment to contribute to a safe work environment.
Desirable Knowledge, Skills, and/or Abilities
- Knowledge of Michigan Tech.
- Demonstrated knowledge of Banner.
- Demonstrated knowledge of Slate or other admissions CRM.
- Demonstrated ability to protect data with integrity.
- Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.
Work Environment and/or Physical Demands
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following training courses:
- Employee Safety Overview
- Annual Data Security Training
- Anti-Harassment, Discrimination, Retaliation Training
- Annual Title IX Training
Additional training will be required by the department on a periodic basis.
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Full-Time Equivalent (FTE) % (1=100%)
Contractual. External candidates will receive the minimum amount $19.67 per hour.
Title of Position Supervisor
Associate Director of Admissions
Special Instructions to Applicants (if applicable)
UAW Posting - 7/21/2026 - 7/27/2026
External Applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require any auxiliary aids, services, or accommodations during Michigan Tech’s hiring process please notify the Human Resources office at 906-487-2280 or [email protected].
Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. Michigan Tech will provide a paper copy upon request; please contact the Michigan Tech Public Safety.
In compliance with the federal Drug-Free Schools and Communities Act (DFSCA) and its implementing regulations (34 CFR Part 86), Michigan Tech is committed to maintaining a drugfree campus environment and actively promoting the health and safety of its community. Find our notice that outlines the University's policies, legal sanctions, health risks, and available support resources related to the unlawful possession, use, or distribution of illicit drugs and alcohol.
