Patient Registration Coordinator
Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. We are dedicated to helping individuals overcome substance use disorders. With over 115 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients.
Job Summary
The Patient Registration Coordinator ensures the efficient processing and direction of patients entering the clinic. Reporting to the Program Director or Office Manager, this role involves greeting patients, verifying identification and insurance, managing patient accounts, and performing necessary administrative tasks.
Duties and Responsibilities
- Greet and assist all individuals entering the treatment center.
- Maintain an organized waiting area.
- Verify patient identification and program participation.
- Inform patients and staff about financial status.
- Collect and account for patient fees, including copays, deductibles, and coinsurance.
- Verify insurance eligibility and authorization.
- Communicate insurance status to patients and assist in resolving concerns.
- Perform weekly and monthly insurance eligibility checks.
- Ensure security of clinic funds and provide financial reports.
- Assist patients with insurance forms.
- Use computer systems for daily accounting and fee collection.
- Complete and distribute weekly reports to relevant management.
- Send monthly statements if applicable.
- Handle third-party reimbursements (e.g., Medicaid) if needed.
- Perform general clerical tasks and filing.
- Cover reception desk during dispensing hours, answer phones, set appointments, and schedule intakes.
- Manage admissions and discharges in the Central Registry and submit required reports.
- Assist with census forms and caseload listings.
- Maintain and order office supplies.
- Run work-related errands such as mailing and bank deposits.
- Create and type documents as needed.
- Schedule patient appointments with the physician.
- Report job-related issues to the Program Director.
- Maintain chart monitoring system.
- Attend conferences, meetings, and training programs as directed.
- Participate in weekly treatment team meetings to discuss patient issues.
- Understand basic concepts of alcohol/drug abuse and addiction.
- Develop professional relationships with patients while maintaining confidentiality and boundaries.
- Collaborate effectively with team members and project a positive image of the company.
- Promote excellent customer service.
- Participate in monthly in-service trainings.
- Help ensure the clinic meets accrediting body standards.
- Perform Safety Officer responsibilities if assigned.
- Engage in outreach activities, including writing letters and making follow-up calls to community agencies.
- Maintain attendance standards and report any work-related issues immediately.
- Perform other duties as assigned by the supervisory team.
- Comply with all federal, state, and local regulatory requirements and accrediting agencies.
- Achieve assigned annual goals and objectives.
- Demonstrate respect and care in all interactions with patients and team members.
- Participate in required training sessions.
Minimum Requirements
- High school diploma or equivalent.
- One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
- Valid driver’s license.
- Healthcare experience preferred.
- Experience in front desk, admissions, billing, and/or collections.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal communication skills.
- Accurate data entry and basic keyboarding skills.
- Ability to work independently under pressure and handle multiple tasks simultaneously.
- Ability to enforce fee collection policies.
- Basic computer/word processing skills.
- Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).
- Knowledge of basic math, accounting, and accounts receivable.
Physical Requirements and Working Conditions
- Ability to communicate effectively by phone or in person.
- Vision adequate to read correspondence, computer screens, and forms.
- Manual dexterity for operating keyboard, copier, telephone, and calculator.
- Ability to write phone messages and receipts.
- Variable workload with periodic high stress and activity levels.
- Standard medical office conditions and environments.
- Interactions with patients who may be ill, have infectious diseases, mental health diagnoses, or criminal justice involvement.
- Prolonged keyboarding.
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Why BHG?
Join BHG, where your career flourishes in an environment built on teamwork and compassion. At BHG, we're not just a team; we're a family dedicated to patient well-being and professional growth. Here's why you should be part of our journey:
Work-Life Balance: Enjoy generous paid time off for vacation, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays, ensuring you have time for self-care and personal commitments. Manageable workload.
Investment in Your Growth: BHG prioritizes your development through role-based training and advancement opportunities. Grow with us as we nurture your career path.
Comprehensive Benefits: Choose from three robust benefits programs, including health, life, vision, and dental insurance. Enjoy our tuition reimbursement program and competitive 401K match, along with medical, dental, vision care, life insurance, disability coverage, and vacation time.
Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.
Employee Perks: Access exclusive discounts on various services and entertainment options. Take advantage of our Employee Assistance Program and self-care series.
At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
