Top 3 Animal shelter manager Jobs in Houston, Tx

Client & Community Relations Manager
Houston Humane Society —Houston, TX
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Marketing & Communications Manager
Houston Pets Alive! —Houston, TX
- From $65,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
7d
Regional Sales Manager, CLS Livestock Feed Additives/Farm & Ranch
Central Garden & Pet —Houston, TX
- Online Application
- Bachelor of Science
- Product management
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
5d

Discover related jobs

Based on your search for animal shelter manager jobs.

Animal Shelter Attendant
FosterDocHouston Dog Rescue —Magnolia, TX
*Safety & Movement:* Safely move dogs from kennels to outdoor play yards. *Communication Skills:* Ability to effectively communicate and provide clear updates…
$13.00 - $13.01 an hour
Quick Apply
3d
Animal Shelter Attendant- Weekends ONLY
FosterDocHouston Dog Rescue —Magnolia, TX
*Safety & Movement:* Safely move dogs from kennels to outdoor play yards. *Communication Skills:* Ability to effectively communicate and provide clear updates…
$13.00 - $13.01 an hour
Quick Apply
3d

I want to receive the latest job alert for animal shelter manager in houston, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

animal shelter manager jobs near houston, tx

Marketing Communications Manager jobs in Houston, TX

Regional Sales Manager jobs in Houston, TX

Client Relations Manager jobs in Raleigh, NC

Client Relations Manager jobs in Spanish Fork, UT

Public Relations jobs in Milwaukee, WI

Client Relations Manager jobs in Bellevue, WA

Client Relationship Manager jobs in Minneapolis, MN

Automotive Sales Manager jobs in Los Angeles, CA

Client Relations Manager jobs in Carson, CA

Marketing Communications Manager jobs in Fort Worth, TX

Marketing Communications Manager jobs in Indiana

Marketing Communications Manager jobs in Bethlehem, PA

Warehouse Manager jobs in Seattle, WA

Marketing Communications Manager jobs in Massachusetts

Case Manager jobs in Denton, TX

Regional Sales Manager jobs in Richmond, VA

Regional Medical Center jobs in San Jose, CA

Sales jobs in Newnan, GA

Sales Engineer jobs in Philadelphia, PA

Regional Sales Manager jobs in Boston, MA

Client & Community Relations Manager

Houston Humane Society -
Houston, TX

Quick Apply

Job Details

Qualifications

Customer communication
Staff supervision

Full Job Description

Position Overview:

Are you a compassionate and motivated professional, ready to make a meaningful impact on the lives of animals and the people who care for them? Houston Humane Society is seeking an experienced and motivated Client and Community Relations Manager. Join us and help shape the future of animal care in our community.

The Client and Community Relations Manager is responsible for driving growth by increasing clinic census through strategic outreach, relationship building, and referral network expansion. This role focuses on developing partnerships, maintaining strong community presence, and implementing initiatives that generate consistent, high-quality referrals. This includes, building mutually beneficial relationships with referral sources and community partners; overseeing the operations of the call center and veterinary clinic front desk; and ensuring high-quality customer service and efficient workflows. This role involves representing the organization in the community, supervising staff, streamlining processes, handling escalated client concerns, and fostering a customer-focused culture. The ideal candidate will have a strong background in cultivating relationships, customer service, team building, supervision, and animal welfare.

Community Relations: Develop and execute strategies to increase client census and meet growth targets. Build and maintain relationships with referral sources such as animal rescues and shelters, veterinary care providers, community organizations and local partners. Facilitate visits, tours, presentations, and networking activities to promote services.
Leadership and Supervision: Supervise and manage the performance of call center and front desk staff, including scheduling, training, and development. Set clear goals and expectations, and provide ongoing feedback and coaching. Conduct regular team meetings to align on objectives, updates, and best practices.
Operations Management: Ensure smooth daily operations of the call center and front desk, including appointment scheduling, client check-ins/outs, and handling payments. Monitor and optimize workflows to improve efficiency and client satisfaction.
Customer Service Excellence: Serve as the point of escalation for complex client concerns and complaints, resolving issues promptly and professionally. Maintain and promote a client-first approach, ensuring all interactions are courteous, empathetic, and solution-focused. Develop and implement customer service policies and procedures to standardize quality across both departments.
Staff Development Training: Provide initial and ongoing training for staff to ensure proficiency in customer service, scheduling systems, and clinic protocols. Identify skill gaps and create development plans for team members. Foster a positive and collaborative work environment to maintain high staff morale.
Performance Metrics and Reporting: Track and analyze referral data and key performance indicators (KPIs) for call center and front desk operations (e.g., appointment scheduling rates, client wait times, resolution times). Prepare reports for management, highlighting successes, challenges, and opportunities for improvement. Implement corrective actions to address performance gaps.
Collaboration and Communication: Work closely with the leadership team to align scheduling and client communication with clinic needs. Serve as a liaison between departments to ensure seamless operations and clear communication. Partner with leadership on strategies to enhance client retention and satisfaction.
Assist with coordinating the annual Fix Felix event.
Perform any other duties as needed to support the mission of the Houston Humane Society.

Supervision Received:

Chief Medical Administrator

Supervision Exercised

Front Desk and Call Center Client Relations Reps

Qualifications & Skills:

Education: Bachelor’s degree in business administration, management, or a related field preferred; equivalent work experience may be considered.
Experience: Minimum of 3-5 years of customer service experience, with at least 2 years in a supervisory/management role. Experience in a veterinary, healthcare, or service-oriented industry preferred.
Skills: Strong leadership and team-building skills. Excellent interpersonal, communication, and problem-solving abilities. Proficiency in scheduling software and customer relationship management (CRM) tools. Ability to multitask and perform well under pressure.
Attributes: Empathy, professionalism, and a passion for client care.

Quick Apply

Refine Your Search

animal shelter manager jobs in houston, tx

Client & Community Relations Manager

Marketing & Communications Manager

Regional Sales Manager, CLS Livestock Feed Additives/Farm & Ranch

Discover related jobs

I want to receive the latest job alert for animal shelter manager in houston, tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected