About Us
Collins Auto Care is a growing, high-volume independent automotive repair facility in Houston with a strong team, established systems, and a culture built around training, accountability, continuous improvement, and an exceptional customer experience.
We are seeking an experienced General Manager to lead our daily operations, develop our team, strengthen our culture, and help guide the company through its next stage of growth.
While automotive experience is valuable, it is not required. We are especially interested in leaders from high-volume restaurants, hotels, hospitality, luxury retail, and other customer-focused service industries. We believe strong leadership, operational discipline, hospitality, and customer obsession are often harder to teach than automotive systems and processes.
We can teach automotive systems and processes.
We need someone who already understands leadership, hospitality, accountability, and what it means to take exceptional care of people.
Why This Is a Different Opportunity
We are not looking for someone to simply maintain the operation.
We are looking for a strong leader who can develop people, improve systems, raise standards, strengthen the customer experience, and help move the company forward.
Collins Auto Care is an established, process-driven company with steady car count, professional systems, and a team committed to getting better.
We invest heavily in training, leadership development, and continuous improvement.
We are closed on weekends because we believe people perform better when they have time for their families and lives outside of work.
This is a hands-on leadership position for someone who is comfortable leading from the floor, coaching in real time, reviewing performance, solving problems, and taking ownership of results.
Customer Experience
Customer experience is not a department at Collins Auto Care. It is part of every decision we make.
We are looking for a General Manager who understands that every phone call, greeting, update, handoff, and vehicle delivery shapes the customer’s opinion of our company.
The right leader will consistently look for ways to make the customer experience easier, more professional, more personal, and more memorable.
Our goal is not simply to provide good service.
Our goal is to earn trust, build long-term relationships, and create an experience customers want to tell others about.
Customer obsession is a requirement for this position.
Responsibilities
As General Manager, you will be responsible for leading the daily operation of the company and ensuring the business runs with consistency, urgency, professionalism, and accountability.
Responsibilities include:
- Lead, coach, develop, and support Service Advisors, Technicians, Porters, and support staff
- Create and maintain a culture of accountability, teamwork, professionalism, and continuous improvement
- Protect and improve the customer experience from the first phone call through vehicle pickup
- Set and reinforce clear expectations for communication, hospitality, quality, and follow-through
- Lead the daily flow of the shop from the morning meeting through end-of-day execution
- Ensure customers receive timely, clear, and proactive communication
- Drive sales, gross profit, car count, average repair order, productivity, and customer satisfaction
- Ensure vehicles move through the shop efficiently and professionally
- Hold the team accountable to company processes, inspection standards, communication expectations, and timelines
- Coach Service Advisors on customer communication, sales, estimates, approvals, and follow-up
- Support Technicians in inspection quality, estimating, productivity, efficiency, and communication
- Lead daily meetings and reinforce company goals and priorities
- Review key performance indicators and take action when results are below expectations
- Help recruit, onboard, train, and develop team members
- Maintain a clean, professional, organized, high-standard facility
- Work directly with ownership on staffing, operations, culture, leadership development, and growth
What We Are Looking For
We are looking for a strong people leader who understands that exceptional results come from clear expectations, consistent coaching, accountability, and genuine care for employees and customers.
The right candidate will have:
- Proven leadership or management experience
- Experience leading and developing teams in a fast-paced service environment
- A strong background in hospitality, restaurant management, hotel management, luxury service, customer service, retail leadership, automotive service, or a similar industry
- A genuine passion for creating exceptional customer experiences
- Strong communication, coaching, and team-development skills
- The ability to hold people accountable without creating unnecessary conflict or drama
- High urgency and strong follow-through
- Excellent attention to detail
- Strong organizational and problem-solving skills
- Comfort reviewing reports, tracking performance, and managing measurable goals
- A professional appearance and communication style
- The ability to remain calm, positive, and solutions-focused in a busy environment
- The willingness and ability to learn automotive systems, terminology, workflow, and processes
- A clean driving record
Automotive repair management experience is helpful, but it is not required for an exceptional leader with a strong hospitality or customer-service background.
Restaurant and Hospitality Experience
Experience in restaurant, hotel, hospitality, or other high-service environments is a major advantage for this role.
Many of the skills required to lead a successful high-volume restaurant or hospitality operation transfer directly into our business, including:
- Leading people during busy, high-pressure days
- Creating consistent and memorable customer experiences
- Coaching employees in real time
- Maintaining standards when volume increases
- Managing staffing, workflow, productivity, and customer expectations
- Recognizing and solving problems before customers are affected
- Creating consistency across the entire customer journey
You do not need to know everything about cars on day one.
You do need to understand people, leadership, service, standards, urgency, and accountability.
You May Be a Great Fit If
You notice when a customer has been waiting too long.
You recognize when a team member needs coaching before a small issue becomes a larger problem.
You understand that small details can have a major impact on the customer experience.
You do not wait for the owner to tell you what is broken.
You see the issue, take ownership, and work with the team to improve it.
You believe strong leadership means setting clear expectations, developing people, protecting standards, and helping the team succeed.
You are comfortable making decisions, having difficult conversations, and being accountable for results.
This May Not Be the Right Fit If
This position may not be the right fit if:
- You view customer service as simply being friendly
- You avoid difficult conversations
- You need constant direction
- You are uncomfortable being measured by results
- You believe being busy is the same as being productive
- You regularly blame employees, customers, the market, or circumstances without first looking for solutions
- You believe standards should change when the company gets busy
- You want the title of General Manager more than the responsibility that comes with it
We are looking for a leader, not a placeholder.
Schedule
- Monday through Friday
- No weekends
- Full-time
- Day shift
Benefits
- No weekends
- Paid holidays
- Paid time off
- Paid birthday
- Health, dental, and vision benefits
- Paid training
- Professional development
- Leadership development
- Strong company culture
- Long-term growth opportunity
- Established company with steady customer demand
- Modern systems and processes
- Clean, professional work environment
Compensation
Performance-based pay
Preferred Experience
- Leadership or management: 5+ years preferred
- Restaurant, hotel, hospitality, luxury retail, customer service, or automotive management experience preferred
- Experience leading and developing a team
- Experience managing a high-volume service operation
- Experience with sales, customer satisfaction, staffing, productivity, or operational performance
- Automotive industry experience is helpful but not required
Why Join Collins Auto Care?
This is an opportunity to help lead an established company that is still growing.
You will have the ability to make a meaningful impact on the team, the culture, the customer experience, and the future of the business.
We are looking for someone who wants more than another management job.
We want a leader who takes pride in developing people, improving systems, creating exceptional experiences, and leaving the organization better than they found it.
If that sounds like the kind of responsibility you have been looking for, we would like to hear from you.
Pay: $90,000.00 - $200,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
