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Client Service Leader

Freese and Nichols -
Houston, TX

Apply Now

Job Details

Full-time

Qualifications

Business development management
Report preparation
Managing customer accounts
Market research projects
Community engagement experience
Staff supervision
Customer relationship building
Marketing
Team leadership
Engineering
Client rapport building
Presentations for conferences or internal meetings
In-person customer service
Process improvement
Account development
11+ years
Educational talks
Improving operational efficiency
Bachelor's degree in business administration
Meeting scheduling
Sales presentations
Bachelor's degree in marketing
Business development
Bachelor's degree in engineering
Client retention
Customer engagement
Sales development
Sales strategy
Business Administration
Corporate event planning

Full Job Description

Freese and Nichols seeking a Client Service Leader in Houston or Pearland, Texas . As the Client Service Leader, you will partner with clients to create and develop projects and opportunities, developing client accounts with multiple practices in partnership with group and division leadership. You will be a liaison between clients and internal delivery teams to ensure projects meet client expectations and are delivered on time, and within budget.

Develop relationships and serve as the point of contact and liaison for customers
Conduct client-facing interactions. Establish and maintain effective relationships with clients via email, phone and in-person.
Conduct market research to identify new business development opportunities
Assist in implementing Freese and Nichols sales strategies
Develop relationships with identified key and strategic client accounts
May serve in one or more client representative roles
Coordinate, assist and attend client events, meetings, appointments and conferences
Oversee preparation of presentations for internal sales teams and external clients
Prepare, attend and participate sales presentations such as lunch and learns, brown bags and trainings
May supervise activities and tasks of identified Business Development staff
Manage Key and Strategic Account Program
Coordinate with accounting to report on financial metrics such as bookings
Identify areas and processes for improvement or efficiency.
Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles
Develop teaming strategies for specific opportunities

Qualifications

Bachelor’s Degree in Engineering, Environmental, Business Administration, Marketing, Planning, or a related field
12+ years of experience in related field
Active involvement in related industry professional organizations and/or community leadership roles.

About Freese and Nichols

At the heart of our culture is our LEADS values ( L earn continuously, E ngage as family, A ct with integrity, D eliver quality, and S erve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.

We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.

Besides our comprehensive benefits package (see more at Benefits That Work for You ), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work, and an alternative work schedule program which provides a day off every other Friday.

Join our team of 1,300+ employees as we grow from Virginia to Colorado. Learn more about working here at Working at Freese and Nichols .

Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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cabin leader jobs in houston, tx

Client Service Leader

Cost Estimator

Airport Ramp Agent (IAH) - Part Time

Supv Ramp Services

Civil CAD Designer

(IAH) Part Time Airline Agent Passenger Services - Bilingual - Spanish

Senior Coastal Engineer

Heavy Civil Design Engineer - Dams and Levees

Senior Water Conveyance Project Manager

Water/Wastewater Engineer & Hydraulic Modeler

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About Freese and Nichols

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