Our client is hiring a General Manager to lead their Houston operation - a flagship market in the restoration industry that has recently transitioned to corporate ownership. This is a career-defining opportunity to architect a cultural transformation and drive operational excellence in one of America's most dynamic markets.
This role presents an exceptional opportunity for a servant leader who thrives on developing people and is energized by the challenge of building championship-level teams while driving sustainable, profitable growth.
THE WHO: Our client is now fully owned and operated by a corporate partnership group, representing a market-leading restoration company serving residential, institutional, and commercial customers across the United States and Canada. For over 50 years, they've served communities in times of need, and this Houston operation represents a flagship investment in their corporate growth strategy.
THE WHAT: You will be the leader of this operation - the coach, culture driver, and people developer who holds it all together. We're looking for a true "People-First Captain" - a servant leader, team builder, and mission-minded driver who can energize a talented team that has been starved for leadership attention and clear direction.
MUST HAVES: We are in search of a transformational people leader with a background in service-based business leadership. You will bring a strong mix of experience in people development, team building, revenue growth, and creating positive, high-performing cultures.
Success requires:
- 5-10+ years of service-based business leadership experience
- Proven people leadership with demonstrated ability to develop and retain talent
- Strong business acumen with P&L experience preferred
- Experience leading field-based operations teams
- Servant leadership mindset with genuine passion for developing others
- High energy and authentic positive leadership presence
THE WHY: This is about impact and legacy. The restoration industry helps communities and businesses navigate their most challenging times - floods, fires, emergencies, and disasters. You'll have the unique opportunity to lead a talented team that has incredible potential but needs the right leader to unlock their full capabilities while serving your community.
THE WHERE: This role is based in Houston, Texas - America's energy capital and 4th largest city. The position requires local market engagement and travel for team development, training, and company events.
THE HOW: There are three key strategic initiatives that this person will be initially tasked with:
- Team Engagement & Culture Transformation - Energize and develop the existing talented team through active coaching, regular one-on-one development sessions, and creating an environment where people feel valued, supported, and positioned for growth.
- Revenue Growth & Market Execution - Drive sales performance and profitability through hands-on leadership, systematic goal setting, and ensuring seamless integration between sales and operations teams.
- Leadership Development & Systematic Excellence - Implement structured training programs, clear communication channels, and accountability measures that create sustainable high performance across all departments.
THE NUTS & BOLTS: Base salary range of $125,000-150,000 plus performance-based bonus structure with significant upside potential tied directly to operational success. Total expected OTE of $180,000-220,000+ for high performers. Comprehensive benefits package includes medical, dental, vision, 401k with company match, generous PTO, and professional development opportunities.
JOMBINE & OUR CLIENT
We are Jombine – a recruiting partnership that goes far beyond traditional headhunting. We represent our clients as trusted talent advisors, partnering with leadership teams to find candidates who don't just meet the technical requirements, but genuinely align with their unique culture, values, and team dynamics.
Our clients choose us because they know we invest the time to truly understand what makes their organization special – and then we find candidates who will thrive in that specific environment. This isn't about placing bodies in seats; it's about identifying people who will contribute to, and be energized by, the culture our clients have worked so hard to build. When you engage with us, you're talking to representatives who deeply understand our client and are committed to ensuring mutual fit. Learn more at www.jombine.com.
THE COMPANY & TEAM
Our client operates as a corporate-owned division of one of North America's leading restoration companies. This represents a significant strategic evolution - the Houston operation has recently transitioned from independent ownership to full corporate ownership, bringing enhanced resources, infrastructure, and executive support to accelerate growth and market dominance.
The Houston operation is a $20M+ flagship market with an established team of talented department leaders across operations, sales, and support functions. What makes this opportunity special is the transformation moment: a strong foundation of good people who have felt like "red-headed stepchildren" under previous leadership and are hungry for authentic leadership, clear direction, and genuine investment in their development.
YOUR DNA
- You are a people-first business leader and authentic team developer. A coach, an encourager, a culture builder, and someone who derives genuine satisfaction from watching others succeed and grow.
- You come to the table with emotional intelligence, servant leadership principles, humility, and a genuine care for people. You don't need to be the loudest or the smartest (and if anything, that would be a detriment in this culture), but you do need to lead with conviction, authenticity, accountability, and heart.
- You bring a "roll up your sleeves" mentality combined with a coaching mindset. You love getting into the trenches with your team, providing active training and support, and navigating success through consistent investment in people and systematic execution.
- You are energetic and positive without being inauthentic. You create environments where people want to work and where celebrating wins becomes natural. You understand that high performance comes from people feeling valued, supported, and clearly directed rather than managed through fear or pressure.
- You are motivated by seeing others succeed - whether that's developing a project manager into a department leader, helping a sales person hit their goals, or watching your team members grow their careers and capabilities. You measure success not just by profit margins, but by the people you've impacted and developed.
- You have a deep understanding of service-based businesses and how to drive results through people engagement, systematic processes, clear accountability, and genuine relationship building.
- You bring a mixture of heart, authenticity, and care combined with business acumen, systematic thinking, and results-driven execution. You understand that sustainable success requires both strong relationships and strong systems.
WHO WE'RE LOOKING FOR
As General Manager, you will be responsible for leading a talented team through a transformation period, driving revenue growth and operational excellence while building a championship-level culture. This role requires someone who can energize people, create systematic accountability, and translate strategy into results through authentic leadership.
The Day to Day
People Leadership & Development:
- Conduct bi-weekly goal-setting sessions with department leaders using structured coaching methodologies
- Provide active training, clear direction, and hands-on support to help team members achieve their goals
- Create and maintain a positive, energizing work environment where people feel valued and supported
- Bridge the gap between office leadership and field operations teams
- Develop succession planning and career growth paths for key team members
Business Execution & Growth:
- Drive revenue growth and profitability through systematic execution and team accountability
- Lead sales strategy development and ensure seamless integration with operations delivery
- Oversee P&L management with focus on sustainable, profitable growth
- Build and maintain key business relationships in the Houston market
- Ensure exceptional client satisfaction and service delivery
Systematic Excellence:
- Implement clear KPIs and performance tracking across all departments
- Lead weekly team meetings and maintain regular communication cadence
- Drive data-driven decision making while maintaining people-first approach
- Ensure compliance, quality control, and operational standards
- Build scalable systems that support sustainable growth
SKILLS & EXPERIENCE
Required Education and Experience
- Bachelor's Degree or equivalent experience in business management or related field
- 5-10+ years in service-based business leadership roles
- Demonstrated experience leading and developing teams of 25+ people
- Experience with field-based operations and blue-collar workforce leadership
- Proven track record of building positive, high-performing cultures
- Business development and revenue growth experience
- P&L management experience preferred
- Restaurant, retail district management, or similar people-intensive industry background highly valued
Preferred Qualifications
- Leadership development training and coaching certifications
- Experience in restoration, construction, or emergency services industries
- Crisis management and emergency response experience
- Advanced business education or professional development
SALARY & BENEFITS
Base salary of $125,000 - 150,000 plus performance-based bonus structure with significant upside potential tied directly to operational performance and team development success. Total expected OTE of $180,000 - 220,000+ for high performers who excel at developing people and driving results.
Our client provides a comprehensive benefits package, including:
- Medical, dental and vision plans available
- Paid vacation time and holidays
- Paid paternity/maternity leave
- 401k with company match
- Life insurance and disability coverage
- Professional development opportunities and leadership training
- Team bonding events and mentorship programs
- Performance-based incentive programs
This is your chance to make a lasting impact on a talented team that's ready to be energized and developed by authentic leadership. If you're passionate about developing people, building winning cultures, and driving sustainable growth through servant leadership, we want to hear from you.
Job Type: Full-time
Pay: $180,000.00 - $220,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
