Top 30 Customer service lead Jobs in Houston, Tx

Chat Lead
Windstar Cruises —Houston, TX
- Full-time
- Mid-level
- Quality control
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service & E-commerce Team Leader
Whole Foods Market —Houston, TX
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
International Lead
Windstar Cruises —Houston, TX
- Full-time
- Presentation skills
- Senior level
- 2 years
- Health savings account
- Paid holidays
Quick Apply
Customer Service Lead
Southend Pharmacy —Houston, TX
- $31 - $36 an hour
- Full-time
- Spanish
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Success Lead
Notable —Houston, TX
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Call Center Team Lead I
Decision Information Resources Inc —Houston, TX
- $21.43 - $22.29 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Lead CSR
Urban Animal Hospital —Houston, TX
- $17 - $23 an hour
- Full-time
- Mid-level
- Mentoring
- Ability to sit for extended periods
- Paid holidays
- Dental insurance
Quick Apply
Contact Center Lead
Wellby Financial —Sugar Land, TX
- Full-time
- Computer literacy
- Writing skills
- English
Client Service Leader
Freese and Nichols —Houston, TX
- Full-time
- Hybrid work
- Marketing
- Engineering
- 11+ years
Service Team Lead
Sciens Building Solutions —Houston, TX
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Team Lead - Onsite Sugar Land
Patient Accounting Service Center, LLC —Houston, TX
- $19 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Team Leader
Nova 401(k) Associates —Houston, TX
- $80,000 - $120,000 a year
- Remote
- 5 years
- Research
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Lead Front Desk Specialist (Midtown)
Avenue 360 Health and Wellness —Houston, TX
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
Quick Apply
Client Service Leader
Gallagher Benefit Services —Houston, TX
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
2d
Customer Service Sales Lead
PetSuites —Missouri City, TX
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Lead Guest Services Team Member
Pilot Company —Houston, TX
- Full-time
- Mid-level
- Team management
- Conflict management
- Health insurance
- Dental insurance
2d
Customer Service - Team Lead
Bass Pro Shops —Spring, TX
- Full-time
- Word processing
- Merchandising
- Mid-level
- Health savings account
- Paid holidays
9d
Card Services Lead
First Community Credit Union —Houston, TX
- $22 an hour
- Mid-level
- Office
- 3 years
- Wellness program
- Disability insurance
Quick Apply
2d
Bilingual Front Office Lead - Southwest
Legacy Community Health —Houston, TX
- Full-time
- Bilingual
- Computer literacy
- Basic math
- 403(b) matching
- Paid holidays
Quick Apply
Commercial Executive Team Lead
Marsh McLennan Agency —Houston, TX
- Full-time
- Hybrid work
- Microsoft Excel
- 11+ years
- Office
- Health insurance
- 401(k)
4d

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customer service lead jobs near houston, tx

Chat Lead

Windstar Cruises -
Houston, TX

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Job Details

Full-time

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Pet insurance

Qualifications

Live chat
AI chatbots
Employee onboarding
Visitor query response
Texting/chatbox tools
Team leadership
Coaching
Answering guest questions
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Brand representation
Brand voice
Key Performance Indicators
Phone customer support
Quality assurance
Team training
Quality control
Customer engagement
Call monitoring
New hire orientation
Responding to passenger inquiries
CRM system proficiency
AI-driven automation
Content review
Communication skills

Full Job Description

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people’s perspective through inspired travel.

Our Mission: Enriching Lives Through Travel

Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

Job Summary:

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.

Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:

AR, AZ, FL, LA, MN, TX, and WI.

Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
Other duties as assigned.

2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
Collaborative team player with flexibility to support voice channels when needed.
Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO:

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Quick Apply

Refine Your Search

customer service lead jobs in houston, tx

Chat Lead

Customer Service & E-commerce Team Leader

International Lead

Customer Service Lead

Customer Success Lead

Call Center Team Lead I

Lead CSR

Contact Center Lead

Client Service Leader

Service Team Lead

Customer Service Team Lead - Onsite Sugar Land

Team Leader

Lead Front Desk Specialist (Midtown)

Client Service Leader

Customer Service Sales Lead

Lead Guest Services Team Member

Customer Service - Team Lead

Card Services Lead

Bilingual Front Office Lead - Southwest

Commercial Executive Team Lead

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