Top 663 Director of customer experience Jobs in Houston, Tx

Head of Customer Success
DNV —Houston, TX
- Full-time
- Hybrid work
- Background check
- Computer Science
- Engineering
- Commuter assistance
- Paid parental leave
Director of Loss Prevention
Mobilelink USA LLC —Sugar Land, TX
- $80,000 - $90,000 a year
- Full-time
- Management
- Inventory management
- Analysis skills
Quick Apply
Area Director of Business Operations
Care Options for Kids —Houston, TX
- From $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Director of Customer Experience
Paradigm at Woodwind Lakes —Houston, TX
- Weekends as needed
- Microsoft Outlook
- Nursing home
- Computer literacy
Quick Apply
11d
Director of Customer Experience
Paradigm at First Colony —Missouri City, TX
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Center Director
KinderCare Education —Houston, TX
- Full-time
- Sales
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
7d
Center Director - Northwest Houston, TX
Sylvan Learning - Southwest Texas —Houston, TX
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Team management
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Director of Human Resources (Immediate Opening)
IDEA Public Schools —Houston, TX
- $89,600 - $105,300 a year
- Urgently hiring
- Remote
- Customer service
- 5 years
- Research
- Disability insurance
- Health insurance
12d
Assistant Director, Admissions
Houston Community College —Houston, TX
- Weekends as needed
- Customer service
- Mid-level
- Office
4d
Community Director - Discovery at Kingwood
Kairoi Residential —Kingwood, TX
- $75,000 - $80,000 a year
- Inventory management
- Residential
- Driver's License
Director of Compensation (Immediate Opening)
IDEA Public Schools —Houston, TX
- $108,100 - $128,600 a year
- Urgently hiring
- Remote
- Computer literacy
- Data analysis skills
- 3 years
- Disability insurance
- Health insurance
11d
Director of Community Management
Blue Castle Agency —Houston, TX
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Analysis skills
- 4 years
Quick Apply
Marketing Director
Saks Fifth Avenue —Houston, TX
- $104,279 - $130,348 a year
- Weekends as needed
- Mid-level
- Presentation skills
- Travel
- Disability insurance
- Health insurance
Director, Admissions
University of Houston-Downtown —Houston, TX
- $72,265 - $88,524 a year
- Full-time
- High school
- Customer service
- 5 years
6d
Center Director - Kingwood, TX
Sylvan Learning - Southwest Texas —Kingwood, TX
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Team management
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Center Director - SPRING, TX (East Spring)
Sylvan Learning - Southwest Texas —Spring, TX
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Team management
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Associate Director, Network Contracting - Remote
UnitedHealthcare —Houston, TX
- $112,700 - $193,200 a year
- Full-time
- Remote
- Pass drug screening
- Driver's License
- Supervising experience
Regional Director
Gallery Residential —Houston, TX
- Weekends as needed
- Word processing
- Computer literacy
- Basic math
Quick Apply
Center Director - Cypress, TX
Sylvan Learning - Southwest Texas —Cypress, TX
- $58,000 - $65,000 a year
- Full-time
- Mid-level
- Team management
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
Community Director
Gallery Residential —Houston, TX
- Weekends as needed
- Sales
- Word processing
- Computer literacy
Quick Apply
12d

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director of customer experience jobs near houston, tx

Head of Customer Success

DNV -
Houston, TX

Apply Now

Job Details

Full-time

Benefits

Commuter assistance
Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Opportunities for advancement
Flexible schedule
Life insurance
Pet insurance

Qualifications

Managing customer accounts
Performance dashboards
Customer retention strategy
English
Global team management
Leading team collaboration initiatives
Account management
Project stakeholder communication
Stakeholder management

Full Job Description

All locations

Houston, TX, United States
Mechanicsburg, PA, United States
Corvallis, OR, United States
Portland, OR, United States
Dallas, TX, United States
Austin, TX, United States
Columbus, OH, United States
Miami, FL, United States

Business:

Energy Systems

Position type:

Full Time

Contract type:

Permanent Employee

Job ID:

7117

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

Lead Customer Outcomes. Build a World-Class Customer Success Function. Drive Growth.

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be responsible for building and scaling a high-performing global organization that drives customer adoption, retention, expansion, and advocacy.

The successful candidate will combine strong leadership, analytical rigor, commercial acumen, and customer focus to ensure customers realize measurable business value from our solutions. Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will leverage customer insights, health metrics, and market intelligence to improve customer outcomes, influence strategic decisions, and drive sustainable business growth.

This is a highly visible leadership role with the opportunity to shape the future of Customer Success within the Pipeline Business Line, develop a global team, and play a key role in the continued growth and transformation of DNV's software business.

This role follows a hybrid work model.

What you'll Do

Lead and Scale Customer Success

Lead, develop, and inspire a global Customer Success team through coaching, succession planning and talent development
Establish common processes, metrics, best practices, and expansion strategies across regions
Build a high-performance culture focused on accountability, customer outcomes, and continuous improvement that attracts and retains top talent
Foster strong collaboration across Sales, Product Management, Engineering, Support, and Marketing
Establish and report on key Customer Success KPIs, including adoption, retention, customer health, expansion, and Net Revenue Retention (NRR)

Drive Customer Outcomes and Growth

Own the customer lifecycle from onboarding through renewal, retention, and expansion
Ensure customers achieve their desired outcomes and realize measurable value from our software solutions
Develop executive-level customer relationships and lead strategic account reviews
Partner with Sales and Growth teams to identify upsell, cross-sell, and renewal opportunities
Improve customer retention, adoption, customer health, and Net Revenue Retention (NRR)

Leverage Data and Customer Insight

Develop and manage customer health scoring, dashboards, and success metrics
Analyze adoption, usage, engagement, and business outcome data to identify risks and opportunities
Act as the voice of the customer by translating customer needs and market insights into product improvements
Influence company strategy through customer trends, market intelligence and business performance
Leverage AI, automation, and scalable processes to improve customer experience and operational efficiency

What we offer

Generous paid time off (vacation, sick days, company holidays, personal days)
Multiple Medical and Dental benefit plans to choose from, Vision benefits
Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
Employer-paid, therapist-led, virtual care services through Talkspace
401(k) with company match
Company provided life insurance, short-term, and long-term disability benefits
Education reimbursement program
Flexible work schedule with hybrid opportunities
Charitable Matched Giving and Volunteer Rewards through our Impact Program
Volunteer time off (VTO) paid by the company
Career advancement opportunities

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([email protected]). Information received relating to accommodation will be addressed confidentially.

For more information https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal.

About you

What is Required

Bachelor's degree in engineering, Business, Computer Science, Data Analytics, or a related field
10+ years of experience in Customer Success, Services, Account Management, Customer Operations, or related leadership roles, including experience leading global or geographically distributed teams through multiple levels of leadership
Strong analytical capabilities with experience using data to drive customer and business outcomes
Experience building customer success processes, health models, metrics, and dashboards
Strong communication, stakeholder management, and leadership skills
Commercial understanding of customer retention, expansion, and recurring revenue models
Strong written and verbal English communication skills
We conduct pre-employment drug and background screening

What is preferred

Experience in SaaS, software, or technology-enabled businesses
Experience serving industrial, energy, infrastructure, or pipeline customers
Experience with CRM, customer success, and business intelligence platforms
Experience leading organizational change and process improvement initiatives

***Immigration-related employment benefits, including visa sponsorship, are not available for this position.

Success Profile

The ideal candidate is:

Customer obsessed and focused on delivering measurable business value
Highly analytical and comfortable using data to drive decisions
A strong people leader who can build and develop high-performing global teams
Commercially minded with a focus on retention, expansion, and growth
Strategic yet hands-on, able to turn plans into measurable results
Collaborative and influential across functions and geographies

Why Join Us?

This is an opportunity to shape the future of Customer Success for DNV's Pipeline Business Line. You will lead a global team, influence product strategy, improve customer outcomes, and directly contribute to business growth.

We're looking for a leader who can build a modern, analytics-driven customer success organization that goes beyond relationship management to deliver measurable value for customers and DNV.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Personal Development

You’ll have a lot of opportunities to learn and grow. Whether it’s building your network, having resources to plan and realise your career goals or enjoying genuine freedom to satisfy your curiosity, we’ll make sure you’re always growing and developing.

401(k)

DNV provides the option for eligible employees to enroll in our professional managed 401(k) plan. We’ll match up to a percentage of employee elected investment, which will become fully vested after a few years.

Healthcare and more

You’ll have multiple medical plans to choose from including Dental, Vision, RX plans, AD&D, Critical Illness, ST/LT Disability, Paid Parental Leave, Virtual TalkSpace Therapy.

Additional benefits

ID theft protection, generous PTO accrual including paid volunteer time off, company paid holidays, discounted pet insurance, dollar-for-dollar charitable donation matching, Dollars for Doers, additional vacation hours purchase plan, commuter benefits, Employee Assistance Program (EAP), tuition reimbursement.

Values-led organization

Our values show a commitment to employees and the community they serve. These serve a guiding light on our journey to fulfill our Purpose of safeguarding life, property, and the environment. Driven by these Values, you’ll have the opportunity to give back through not only charitable matched giving, but through direct support to community organizations and as a mentor to students in underserved communities.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Apply Now

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Overview

About us

About the role

What we offer

About you

Benefits

Profit Share

Personal Development

401(k)

Healthcare and more

Additional benefits

Values-led organization

Diversity, Equity and Inclusion

Working here