Top 80 Front desk supervisor Jobs in Houston, Tx

Assistant Front Desk Manager
Marriott International, Inc —Houston, TX
- $25.48 - $28.85 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
23h
Assistant Room Operations Manager - Front Office
Marriott International, Inc —Houston, TX
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Assistant Manager - Room Operations - Front Office
Marriott International, Inc —Houston, TX
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
6d
Front Office Supervisor
Omni Hotels & Resorts —Houston, TX
- Weekends as needed
- Management
- Mid-level
- Hotel
Quick Apply
Front Desk Open Availability
Hobby Hotel Group —Houston, TX
- $14 - $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Paid time off
Quick Apply
Front Desk Supervisor
Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel —Houston, TX
- $18 an hour
- Mid-level
- Hotel
- Conflict management
Quick Apply
Front Office Supervisor
Houston Grand Hotel - River Oaks —Houston, TX
- Full-time
- Management
- Ability to walk for extended periods
- Military
- Free parking
- Disability insurance
Quick Apply
1d
Supervisor, Front Desk
Courtyard - Houston Medical Center/NRG Park —Houston, TX
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Patient Access Supervisor
CLS Health PLLC —Pearland, TX
- Management
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Business Office Coordinator
The Harris Center for Mental Health and IDD —Houston, TX
- From $20.28 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid time off
- Employee assistance program
Front Desk Agent
Marriott International, Inc —Houston, TX
- Full-time
FRONT DESK AGENT
TEXAS WESTERN MANAGEMENT PARTNERS —Houston, TX
- Full-time
- Hotel
- Marketing
- Entry level
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Houston, TX
- Research
- Hotel
- Negotiation
Quick Apply
Front Desk Supervisor - Hotel Experience Required (Full Time & Part Time)
La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant —Houston, TX
- Full-time
- Mid-level
- Hotel
Quick Apply
Front Desk Coordinator- OB/GYN Medical Center Associates
Privia Medical Group - Gulf Coast —Houston, TX
- $19 - $21 an hour
- Full-time
- Medical office experience
- Mid-level
- 3 years
Quick Apply
Front Desk Agent
AC Hotel by Marriott Houston Downtown —Houston, TX
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
3d
Front Office Supervisor
Sage Hospitality —Houston, TX
- Full-time
- Computer literacy
- No high school diploma
- Mid-level
Front Desk Supervisor
The Westin —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k)
- Paid time off
6d
Front Desk Receptionist FT -West Houston
Houston Eye Associates —Houston, TX
- Full-time
- Spanish
- High school diploma or GED
- Travel
- Paid holidays
- Disability insurance
Front Desk Coordinator- OB/GYN Medical Center Associates (Heights)
Privia Medical Group - Gulf Coast —Houston, TX
- $19 - $21 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
10d

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Assistant Front Desk Manager

Marriott International, Inc -
Houston, TX

Apply Now

Job Details

Full-time
$25.48 - $28.85 an hour
23 hours ago

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26097698
Job CategoryRooms & Guest Services Operations
Location5060 W Alabama St, Houston, Texas, United States, 77056
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $25.48-$28.85 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

front desk supervisor jobs in houston, tx

Assistant Front Desk Manager

Assistant Room Operations Manager - Front Office

Assistant Manager - Room Operations - Front Office

Front Office Supervisor

Front Desk Open Availability

Front Desk Supervisor

Front Office Supervisor

Supervisor, Front Desk

Patient Access Supervisor

Business Office Coordinator

Front Desk Agent

FRONT DESK AGENT

Front Desk Agent

Front Desk Supervisor - Hotel Experience Required (Full Time & Part Time)

Front Desk Coordinator- OB/GYN Medical Center Associates

Front Desk Agent

Front Office Supervisor

Front Desk Supervisor

Front Desk Receptionist FT -West Houston

Front Desk Coordinator- OB/GYN Medical Center Associates (Heights)

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