Top 51 Intelligent decisions, inc. Jobs in Houston, Tx

Service Desk Specialist I
Pros. —Houston, TX
- Extended hours
- Computer Science
- Writing skills
- Office
8d
Customs Entry Writer
DP WORLD LOGISTICS USA, INC —Houston, TX
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Customer Success Manager
Empower Pharmacy —Houston, TX
- Remote
- Nursing
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Solutions Manager, Aerospace and Satellite
Amazon Web Services, Inc. —Houston, TX
- $131,300 - $177,600 a year
- Full-time
- 5 years
- AWS
- Travel
- AD&D insurance
- Health insurance
4d
Service Parts Material Planner
United Imaging Healthcare North America, Inc. —Houston, TX
- Surgery
- English
- Mid-level
- Paid holidays
- Disability insurance
Principal Product Manager - HR Service Delivery & Workflow Automation
HP —Spring, TX
- $117,000 - $205,200 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Paid parental leave
- Paid holidays
Packaging Technician
United Imaging Healthcare North America, Inc. —Houston, TX
- Surgery
- Schematics
- Forklift
- Paid holidays
- Disability insurance
Service Part Management Assistant
United Imaging Healthcare North America, Inc. —Houston, TX
- Weekends as needed
- Microsoft Outlook
- Surgery
- Salesforce
- Paid holidays
- Disability insurance
AI Product Owner
Wesco —Jersey Village, TX
- $119,327 - $161,092 a year
- Urgently hiring
- Remote
- 6 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Director, HR Technology & AI Transformation
NOV Inc. —Houston, TX
- Full-time
- Hybrid work
- Oracle
- PMP
- Bachelor's degree
Hire to Retire (H2R) - Value Chain Process Engineer
HP —Spring, TX
- $130,700 - $205,200 a year
- Full-time
- Bachelor's degree
- Machine learning
- Recruiting
- Paid parental leave
- Paid holidays
AI Product Manager
HP —Spring, TX
- $116,150 - $182,400 a year
- Full-time
- 7 years
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Expert Technical Program Manager (TPM)
HP —Spring, TX
- $137,250 - $202,450 a year
- Full-time
- 7 years
- Senior level
- Communication skills
- Paid parental leave
- Paid holidays
Director of Sales
Konica Minolta Business Solutions, U.S.A., Inc. —Houston, TX
- Full-time
- Remote
- Leadership
- Commercial
Data Product Manager/ AI & Analytics
Rysun Labs Inc —Houston, TX
- $85,000 a year
- Full-time
- Azure
- 6 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Director, Public Relations & Thought Leadership
Pros. —Houston, TX
- Extended hours
- 11+ years
- Office
- Senior level
Senior Sales Specialist - Robotics
Unity Software Inc. —Houston, TX
- Full-time
- Fair chance
- Commercial
- Disability insurance
- Employee assistance program
Supervisor, Incident Response
Empower Pharmacy —Houston, TX
- Office
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Mechanical Assembler / Production Technician - Near the Highway 610 and 288 intersection
United Imaging Healthcare North America, Inc. —Houston, TX
- $18 - $22 an hour
- Full-time
- Mechanic experience
- High school diploma or GED
- Electrical experience
- Paid holidays
- Disability insurance
Senior ServiceNow Development Manager
HP —Spring, TX
- $130,700 - $205,200 a year
- Full-time
- Computer science
- Computer Science
- System design
- Paid parental leave
- Paid holidays

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intelligent decisions, inc. jobs near houston, tx

Service Desk Specialist I

Pros.
Houston, TX

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Writing skills
Windows
Programming languages
Productivity software support
Computer hardware
Desktop (troubleshooting support)
macOS administration
macOS
Productivity software

Full Job Description

Service Desk Specialist I

About PROS:

PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com.

Day in the Life of the Service Desk Specialist I:

Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the desktop level. This role serves as the first point of contact for internal technology inquiries, providing troubleshooting, diagnosis, escalation, and resolution of hardware, software, and system-related issues. The Service Desk Specialist I assist with hardware and software evaluations and may prepare incident and service desk performance reports. The Service Desk Specialist helps differentiate PROS airline solutions by providing first-class customer service and ensuring a seamless technology experience for employees and customers.

Key responsibilities include:

Delivers exceptional, customer-focused technical support and service.
Microsoft Windows 11 and Apple Mac OSX support
Serve as technical resource / escalation point for all requests / tickets.
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
May track and analyze trends in Service Desk requests and generate statistical reports as requested.
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies

Required Qualifications - About you:

We are looking for candidates who possess the combination of the following achievements, skills, and behaviors:

Strong knowledge of computer hardware.
Strong knowledge of desktop and server operating systems.
Knowledge of MS Office, Current Windows and Apple Mac Operating Systems
Prior application support experience with and knowledge of programming languages.
Working knowledge of a range of diagnostic utilities.
Ability to work collaboratively with peers and internal clients.
Ability to prioritize tasks and focus on assigned projects.
Knowledge of Conference Room AV equipment is a plus
Working knowledge of Intune and JAMF is a plus

Highly Preferred:

Bachelor’s Degree in computer science, information sciences, or related field
One to two years of work experience in fast paced environment providing IT customer service/support
Certifications in various software products considered a plus

AI Fluency & Growth Mindset- We welcome candidates who:

Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.
Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.
Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, and interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

PROS Core Values:

We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.

We are Innovators

We think creatively to find new paths to success – for our people, our customers and our business.

We Care

We are centered on caring for the people, businesses, and communities we serve.

Why Join PROS?

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.

Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.

PROS Core Values

We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.

We are Innovators

We think creatively to find new paths to success – for our people, our customers and our business.

We Care

We are centered on caring for the people, businesses, and communities we serve.

Apply Now

Refine Your Search

intelligent decisions, inc. jobs in houston, tx

Service Desk Specialist I

Customs Entry Writer

Customer Success Manager

Customer Solutions Manager, Aerospace and Satellite

Service Parts Material Planner

Principal Product Manager - HR Service Delivery & Workflow Automation

Packaging Technician

Service Part Management Assistant

AI Product Owner

Director, HR Technology & AI Transformation

Hire to Retire (H2R) - Value Chain Process Engineer

AI Product Manager

Expert Technical Program Manager (TPM)

Director of Sales

Data Product Manager/ AI & Analytics

Director, Public Relations & Thought Leadership

Senior Sales Specialist - Robotics

Supervisor, Incident Response

Mechanical Assembler / Production Technician - Near the Highway 610 and 288 intersection

Senior ServiceNow Development Manager

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